powerbook freeze

[Brandhaus]

My powerbook is less than a month old, and it keeps freezing up on me. its usually right after startup, or when i open something like system preferences. I keep trying to troubleshoot the issue. has this happend to anyone else? I hope i didn't get a bad powerbook or soemthing.

thanks

 

[Brandhaus]

also, should i maybe try a software re-install for the disk that came with it? would i lose any programs that are on there now?

I also just installed 512 ram from crucial if this helps.

 

[jeremy.king]

No need to post twice.

Remove third party ram and see if problem still exists.

 

[virividox]

yup sounds like a ram issue

take it out, see how it runs, you schould be able to return the stick to crucial who will replace it

 

[Calliander]

Originally posted by lazyboy922
I also just installed 512 ram from crucial if this helps.

This is probably the cause of the issue. Your Powerbook should have come with an Install/Restore DVD. Toss that in and restart the computer holding down the "Option" key. You should get a blueish screen with two gray buttons that have arrows on them. After a while, you should see your HD name on a button and then a few others pertaining to the DVD. Click on the icon labeled "ASD (OF)" and then the forward arrow. ASD is a utility from Apple to test your machine for hardware issues. Usually, if the RAM is the culprit, ASD will tell you. If you don't get a result, try running the computer without the RAM chip and see if you get the issue. You can do that first, but it's always good to see if you can get a verified error to show the vendor you bought the memory from.

Hope that helps!

 

[Brandhaus]

oops, sorry about the double post.

I did the drive check that came with the cd, and it said everything was fine.

I just talked to crucial and a new stick is on the way. they were great to deal with.

I will take out the ram tonight and let you know if things are better.

thanks guys

 

[Brandhaus]

well i think that the ram was the problem, everything seems to be running fine now. Has anyone else installed crucial ram? has it seemed to work out for you?