Well, I have to send in my 17inch powerbook cause the latch is broken so the lid wont close. But, anyways I got some stuff on there that is very personal such as poetry, scripts, and some other stuff. I also have some important buisness work that I don't want anyone to see but my co-workers. Should I back all that stuff up and then erase it of off the computers hard drive....or will they not even look? They asked me to disable the password, so I don't know what they will be doing, obviously they should just be fixing the latch, but who knows...