Prepare Macbook Pro for Genius Appointment?

[Robdmb]

I have a Macbook Pro that I believe is eligible for a battery program. What do people usually do to prepare it for a genius appointment where there may be a repair? Specifically:

1) Do you have to turn off Filevault?
2) Do you create a seperate Support User Account? Does it need to be administrator?
3) Sign out of iCloud?

Anything else to do? Thanks!

 

[chabig]

When you make your appointment, Apple will send instruction to you on how to prepare. But this might be helpful for you:

How to send your Mac to Apple for service - Apple Support

Learn how to send your Mac to Apple for service.

support.apple.com

 

[mjturner]

I have a Macbook Pro that I believe is eligible for a battery program. What do people usually do to prepare it for a genius appointment where there may be a repair? Specifically:

1) Do you have to turn off Filevault?
2) Do you create a seperate Support User Account? Does it need to be administrator?
3) Sign out of iCloud?

Anything else to do? Thanks!

I've just had a machine repaired by Apple and all I did before handing the machine over was turn off Find My Mac. In the past I've been requested to hand over a password, etc. but have politely refused (all of my machines have FileVault enabled - I've never disabled it).

Note that, in the UK at least, Apple no longer request passwords - a Genius confirmed this to me when I handed the machine in.

 

[rpmurray]

Make sure to encrypt or backup and delete any porn you have on the device.

 

[leman]

Do not give them your password and do not disable Firevault. There is absolutely no reason for them to have access to your user account and it's a serious security and privacy risk. Do a full backup (or two) before handing the machine over, it is possible that they will have to erase or replace the storage.

When I give my machine to service I do a backup and a factory reset, but I understand that most users might think this is an overkill.

 

[pshufd]

I replaced two batteries in May at The Apple Store. I just ran three Time Machine backups on both machines before I brought them in.