Preparing for repair

[Jochheim]

Hey guys and girls,

in the coming days I want to file a repair at a certified apple service provider for my new 2020 MBP 13. My right speaker rattles and it seems like a hardware defect. I just wanted to know what I should or have to do before I give my MBP in repair. Do you always delete every personal information or is it easier to create a second user account without private information? While I do trust the shop I am not that thrilled to let them go through my calendar, foto library etc. and I guess they have to test the machine if replacing the speaker did solve the problem.
I have also installed some 3rd party apps like "alDente" "Macs Fan control" and Turbo Boost Switcher" and wanted to know if the staff would complain about something like that (or even reject the repair because of that). While I don't think that would be the case you never know.

Thanks in advance,

Jochheim

 

[ian87w]

Unless you have super sensitive data, I don't think you need to do anything. Don't ever give your password to anyone. Official service providers have the tools to access diagnostic mode without needing access to your partition. No need to provide dummy accounts.

If you have super sensitive data, then better create an image of your current drive and wipe your laptop first just to be safe.

 

[chrfr]

Hey guys and girls,

in the coming days I want to file a repair at a certified apple service provider for my new 2020 MBP 13. My right speaker rattles and it seems like a hardware defect. I just wanted to know what I should or have to do before I give my MBP in repair. Do you always delete every personal information or is it easier to create a second user account without private information? While I do trust the shop I am not that thrilled to let them go through my calendar, foto library etc. and I guess they have to test the machine if replacing the speaker did solve the problem.
I have also installed some 3rd party apps like "alDente" "Macs Fan control" and Turbo Boost Switcher" and wanted to know if the staff would complain about something like that (or even reject the repair because of that). While I don't think that would be the case you never know.

Thanks in advance,

Jochheim

I'm probably paranoid but if the computer is sufficiently functional, I back it up a couple of times, then wipe and restore a new copy of the OS without the computer being signed into any of my accounts or using any of my passwords, and without any 3rd party software.