I upgraded from a 11PM to a 13PM 512. I had several issues setting it up. It is through Verizon. I noticed the PRL was only the number 1. Tech support was less than helpful. Apple was a bit more helpful, but my main Verizon store was closed so I went to Walmart Mart and the guy that runs all the phones said it's 100% fine. Because the 13 unlike older Verizon phones was not designed to use 3G and so now PRL's are not needed on LTE and 5G. Can anyone confirm this so I have peace of mind.... Check under your Carrier settings and see if you have a PRL of 1. Or if you know that guy told me the truth. I have gone through hell getting these phones. 3 orders done wrong, 4th finally got here a week late, I started this process in Oct. The phones seem to work fine, and are amazingly fast.... I love it. I just want no issues if I go on a road trip or there's an emergency with my wife. Thanks guys...