iPhone 11 Pro Pro Max Temperature / needs to cool down

[RickG]

My brand new 11 pro max just shut down giving me the ”Temperature / iphone needs to cool down before you can use it” . It’s only 64 degree in my office sitting on my desk with no case on it and cool to the touch??? I powered it off and turned it back on after and its up and running now. What should I do?

 

[UKapple73]

Take it to Apple

 

[b1gted]

Possible app pegging it out. I would see if it happens again and if it does be cognizant of what apps you were using. But I agree, thermal shut is a big deal, I would take it in and have them look at it just in case.

 

[zehcnassurfero]

In your case I will go to an Apple store

 

[RickG]

Three week old phone. First Lady I talked to at apple support: “ oh, looks like you did not purchase apple care so you will have to take it to your local apple store... “ I asked for a supervisor and he is helping re-flash the phone and restore it. My love / hate relationship with Apple continues....
Does anyone know how the tempeture sensor works? The tech is telling me that this is most likely a software issue and my phone was not on the xx.3 newest version of iOS.

 

[jz0309]

I would also look at battery usage during that time nd also agree with the others to take it into apple

 

[mmomega]

You talked to Melania Trump about this??

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If you have an Apple Store close by. Take it in.

 

[BugeyeSTI]

As the A-series chipsets get more powerful I’m wondering if Apple will need to start designing cooling pipes to keep the thermal load at a satisfactory level..

 

[Applefan4]

My brand new 11 pro max just shut down giving me the ”Temperature / iphone needs to cool down before you can use it” . It’s only 64 degree in my office sitting on my desk with no case on it and cool to the touch??? I powered it off and turned it back on after and its up and running now. What should I do?

Um what? "Only" 64 degrees? Do you have an oven in your office or something?

 

[mrt.plt]

Um what? "Only" 64 degrees? Do you have an oven in your office or something?

I think OP means Fahrenheit.

This is really not normal. The only time I got that warning on my iPhone was when I was shooting a video and the phone was on my MacBook near the fans. (So MacBook was blowing hot air directly to the phone)
It could be a sensor issue.

 

[Sam in SoCal]

Three week old phone. First Lady I talked to at apple support: “ oh, looks like you did not purchase apple care so you will have to take it to your local apple store... “ I asked for a supervisor and he is helping re-flash the phone and restore it. My love / hate relationship with Apple continues....
Does anyone know how the tempeture sensor works? The tech is telling me that this is most likely a software issue and my phone was not on the xx.3 newest version of iOS.

You have 60 days from the time you purchase your iPhone to put AppleCare on it I wouldn’t have even taken it to the Apple store first I would’ve put it on Apple care then waited a week and then taken it in