I run a small design studio, but for the moment, I have been displaced. I moved into a dorm on campus, so I'm on the school's network.
The business line runs through a device called a "magic jack" (great idea... not sure about the execution yet). http://magicjack.com -- Anyway, one day, it up and stops working. Following is the conversation with the customer support:
----------
Chat InformationPlease wait for a site operator to respond.
Chat InformationYou are now chatting with 'Felix'
Felix: Hello, how may I help you?
Shawn: the window on the magic jack screen says,...
Shawn: "Please connect to the internet and double click here (error 3)
Felix: Hello, Shawn.
Felix: May I know when did the issue started?
Shawn: today
Shawn: and i'm talking to you, so I'm sure there's not a connection problem...
Felix: Could you please try plugging your magicjack to different USB port of your PC.
Shawn: k just a sec
Felix: Sure.
Shawn: same problem
Felix: Please restart your magicJack. Menu>Advanced
Felix: Users>Restart
Shawn: shutting down...
Felix: What do you mean?
Shawn: that's what it says...
Shawn: and "starting, please wait"
Felix: Okay.
Shawn: nope, same error message
Felix: Please open port 5060 and 5070 UDP on ALL firewalls and
Felix: your router, if you have one. (Router ports can be opened via the
Felix: web application applicable to your router). Restart magicJack
Felix: again.
Shawn: I'm not sure I have access to that
Shawn: I'm on a network through my college
Shawn: and this is the business line for the home-based business that's putting me through college
Shawn: it's worked up until now
Felix: Shawn, you need to open those ports to solve your issue.
Shawn: ok. how?
Felix: May I know what operating system and service pack you are using?
Shawn: osx
Shawn: leopard
Felix: Okay.
Felix: Start>Run>Type in cmd>Press Enter, a command prompt will open. Type ipconfig>press enter. Make note of the default gateway and IP address.
Felix: Open your internet browser>Type in the default gateway IP (Example: 192.168.1.1)>Type in username and password. Find port forwarding and forward port 5060 and 5070 UDP for the IP address you located earlier.
Shawn: i'm trying to find a command prompt
Shawn: sorry for the wait
Shawn: there's no "start/run"
Felix: Okay.
Felix: On your start button please find the "run" then type cmd.
Shawn: i'm sorry. on macs, there is no start button, and there is no "run"
Felix: Okay.
Shawn: ok, i'm in a prompt
Shawn: now...
Shawn: when i type ipconfig, it says...
Felix: Okay.
Shawn: Last login: Sun Aug 10 17:21:33 on ttys000 sw:~ shawnweston$ ipconfig usage: ipconfig where is one of waitall, getifaddr, ifcount, getoption, getpacket, set, setverbose sw:~ shawnweston$
Felix: May I know if you're magicjack works fine before?
Shawn: it does
Shawn: it did
Shawn: i've been using it until today
Felix: Please try to use another computer with your magicjack.
Shawn: i can't buy another computer
Shawn: i bought it for this one
Felix: Okay.
Felix: Please try this one on how to open your ports.
Felix: With Mac OS, the software you run will automatically open and close ports as their needed. As far as getting better connection speeds without upgrading your service through your ISP, you could try ONYX, but Mac OS is usually configured to take advantage of a very fast connection straight out of the box (at home, I get downloads that average 15 mbits per second, or about 2 megabytes per second on an old, slow G4).
Shawn: okay
Shawn: what is ONYX?
Shawn: okay, i found what it is
Shawn: let me work a sec
Felix: OnyX is a multifunction utility for Mac OS X (PowerPC and Intel). It allows you to verify the Startup Disk and the structure of its System files, to run misc tasks of system maintenance, to configure the hidden parameters of the Finder, Dock and of some of Apple's own applications, to delete caches, to remove a certain number of files and folders that may become cumbersome and more.
Shawn: okay
Shawn: i'm getting closer
Shawn: now, what am I looking to do again?
Felix: I'm stumped.
------
Much thanks and appreciation to whomever can whip up a quick solution.
Shawn
The business line runs through a device called a "magic jack" (great idea... not sure about the execution yet). http://magicjack.com -- Anyway, one day, it up and stops working. Following is the conversation with the customer support:
----------
Chat InformationPlease wait for a site operator to respond.
Chat InformationYou are now chatting with 'Felix'
Felix: Hello, how may I help you?
Shawn: the window on the magic jack screen says,...
Shawn: "Please connect to the internet and double click here (error 3)
Felix: Hello, Shawn.
Felix: May I know when did the issue started?
Shawn: today
Shawn: and i'm talking to you, so I'm sure there's not a connection problem...
Felix: Could you please try plugging your magicjack to different USB port of your PC.
Shawn: k just a sec
Felix: Sure.
Shawn: same problem
Felix: Please restart your magicJack. Menu>Advanced
Felix: Users>Restart
Shawn: shutting down...
Felix: What do you mean?
Shawn: that's what it says...
Shawn: and "starting, please wait"
Felix: Okay.
Shawn: nope, same error message
Felix: Please open port 5060 and 5070 UDP on ALL firewalls and
Felix: your router, if you have one. (Router ports can be opened via the
Felix: web application applicable to your router). Restart magicJack
Felix: again.
Shawn: I'm not sure I have access to that
Shawn: I'm on a network through my college
Shawn: and this is the business line for the home-based business that's putting me through college
Shawn: it's worked up until now
Felix: Shawn, you need to open those ports to solve your issue.
Shawn: ok. how?
Felix: May I know what operating system and service pack you are using?
Shawn: osx
Shawn: leopard
Felix: Okay.
Felix: Start>Run>Type in cmd>Press Enter, a command prompt will open. Type ipconfig>press enter. Make note of the default gateway and IP address.
Felix: Open your internet browser>Type in the default gateway IP (Example: 192.168.1.1)>Type in username and password. Find port forwarding and forward port 5060 and 5070 UDP for the IP address you located earlier.
Shawn: i'm trying to find a command prompt
Shawn: sorry for the wait
Shawn: there's no "start/run"
Felix: Okay.
Felix: On your start button please find the "run" then type cmd.
Shawn: i'm sorry. on macs, there is no start button, and there is no "run"
Felix: Okay.
Shawn: ok, i'm in a prompt
Shawn: now...
Shawn: when i type ipconfig, it says...
Felix: Okay.
Shawn: Last login: Sun Aug 10 17:21:33 on ttys000 sw:~ shawnweston$ ipconfig usage: ipconfig where is one of waitall, getifaddr, ifcount, getoption, getpacket, set, setverbose sw:~ shawnweston$
Felix: May I know if you're magicjack works fine before?
Shawn: it does
Shawn: it did
Shawn: i've been using it until today
Felix: Please try to use another computer with your magicjack.
Shawn: i can't buy another computer
Shawn: i bought it for this one
Felix: Okay.
Felix: Please try this one on how to open your ports.
Felix: With Mac OS, the software you run will automatically open and close ports as their needed. As far as getting better connection speeds without upgrading your service through your ISP, you could try ONYX, but Mac OS is usually configured to take advantage of a very fast connection straight out of the box (at home, I get downloads that average 15 mbits per second, or about 2 megabytes per second on an old, slow G4).
Shawn: okay
Shawn: what is ONYX?
Shawn: okay, i found what it is
Shawn: let me work a sec
Felix: OnyX is a multifunction utility for Mac OS X (PowerPC and Intel). It allows you to verify the Startup Disk and the structure of its System files, to run misc tasks of system maintenance, to configure the hidden parameters of the Finder, Dock and of some of Apple's own applications, to delete caches, to remove a certain number of files and folders that may become cumbersome and more.
Shawn: okay
Shawn: i'm getting closer
Shawn: now, what am I looking to do again?
Felix: I'm stumped.
------
Much thanks and appreciation to whomever can whip up a quick solution.
Shawn