iPhone X Problem ordering new iPhone X on upgrade program

[Eric8199]

Trying to order the iPhone X on the iPhone Upgrade Program tonight and I keep getting the following error:

"Sorry for the inconvenience. We seem to be experiencing a problem completing your request."

Doesn't tell me what the problem is, just kicks me back to the main window of the store and I have to start all over. Anyone know what the issue might be? Anyone else had a problem?

I'm in the process of selling my Note 8 and going back to the iPhone and had my mind all made up and this is giving me second thoughts yet again......Maybe it's a sign I should just keep what I have.

 

[cyclingplatypus]

Most likely a hiccup on their side. I feel you on the 'is it a sign', I'm like that too - funnily I had a hiccup with IUP too but 40 minutes later I was in an apple store picking up my order.

 

[jbizzybeetle]

Trying to order the iPhone X on the iPhone Upgrade Program tonight and I keep getting the following error:

"Sorry for the inconvenience. We seem to be experiencing a problem completing your request."

Doesn't tell me what the problem is, just kicks me back to the main window of the store and I have to start all over. Anyone know what the issue might be? Anyone else had a problem?

I'm in the process of selling my Note 8 and going back to the iPhone and had my mind all made up and this is giving me second thoughts yet again......Maybe it's a sign I should just keep what I have.

Are you already enrolled? Simply ordering the upgrade?
Which carrier?
Verizon made my attempts at new enrollment, which requires Apple Store trip to activate, a PITA. I gave up.

 

[cyclingplatypus]

I'm with att, the apple store employee didn't even make me activate in store. I walked in, we talked for a few minutes about set-up, backups, etc. while they retrieved my phone and then he said, 'you obviously know what you are doing, your choice if you want to activate here or at home' and I left - I was in store for maybe five minutes. I didn't even activate it, I just dropped in my old SIM card, updated, and restored.

It was the easiest upgrade I've ever done after the initial hiccup when ordering. Very happy with the X...upgraded from a 6S Plus.

 

[jbizzybeetle]

I'm with att, the apple store employee didn't even make me activate in store. I walked in, we talked for a few minutes about set-up, backups, etc. while they retrieved my phone and then he said, 'you obviously know what you are doing, your choice if you want to activate here or at home' and I left - I was in store for maybe five minutes. I didn't even activate it, I just dropped in my old SIM card, updated, and restored.

It was the easiest upgrade I've ever done after the initial hiccup when ordering. Very happy with the X...upgraded from a 6S Plus.

Good for you!
Verizon makes a person pay in store, even a current customer.
Further anecdotal evidence, I think, Verizon doesn’t want Apple IUP customers—They want those annual upgraders on Verizon’s upgrade plan.

 

[Eric8199]

Figured out my problem. The info for the person applying for the loan must match the person who owns the Verizon account. Therefore, our account is in my wife's name, thus the loan needs to be in her name. Stupid, but that was the deal. Thanks to the Apple reps for helping me out. New 256gb iPhone X will be in my hands tomorrow.

 

[jbizzybeetle]

Figured out my problem. The info for the person applying for the loan must match the person who owns the Verizon account. Therefore, our account is in my wife's name, thus the loan needs to be in her name. Stupid, but that was the deal. Thanks to the Apple reps for helping me out. New 256gb iPhone X will be in my hands tomorrow.

Similar first-day problem but in my case, Verizon threw a 48-hour fraud alert on me and wouldn't explain why to me or the Apple Store crew.

 

[Eric8199]

Similar first-day problem but in my case, Verizon threw a 48-hour fraud alert on me and wouldn't explain why to me or the Apple Store crew.

Wow. Glad I didn't have that issue!