Problem with Mac Pro 8800GT Order + Broken PCIe clip

[chris mcguire]

Hello everyone,

I am here seeking advice on my Mac Pro order. I ordered my Mac Pro with 8800GT and Wireless MM on January 20th, 2008 through the ADC store. On the 21st, I found my old MM, so I decided to reorder with out the wireless MM.

I called the ADC order line and cancelled my order, and reorder a stock Mac Pro w/8800GT. I called because I have a student account and wanted to make sure I would have my asset in tact. Turns out they cancelled the existing Mac Pro on the order, and just added the reconfigured one instead that way it still used the same asset. I knew there was a wait, but my order shipped a few days later. Pretty cool I thought.

I got the computer and got to work with it right away. I was browsing the net the other day and stumbled here, and I noticed the how the 8800GT shipping was a huge deal. I was surprised because I had my for a couple weeks now.

I checked my profiler and... I had a 2600XT. WHAT!? I was quite shocked. I wish I would have checked when I got it, but I just didn't have the time. It seems there may have been a major misunderstanding from the store rep.

I called the ADC store right away, they told me I would need to email devprograms@apple.com, I did that, they then emailed me and said I should call Customer Care. I called them, who transferred me to the ADC order people again. Who then told me to leave a message with ADC store specialists.

I am awaiting their call, which should come on Monday. But does anyone have another recommendation? Anything else I can do?

Also, I went to put some RAM in my Mac Pro today and I heard some rattling. I turned the computer over to jiggle it out and to my surprise a black plastic piece came out. On closer inspection it seems to be the PCIe retention clip for Slot 1 (Video card). I don't know if this has anything to do with getting the wrong card. But rather annoying.

Any help or suggestions would be great. Thanks!

 

[ErikAndre]

Get rid of it.

Sure, try to get the 2600/8800 deal worked out, but there is a bigger deal at stake: your system. No telling how it happened, FedEx probably threw it off the truck, it fell down some stairs, who knows. Talk with whoever you have to, but you should go for trying to get another machine, especially if your board is falling apart.

 

[chris mcguire]

Get rid of it.

Sure, try to get the 2600/8800 deal worked out, but there is a bigger deal at stake: your system. No telling how it happened, FedEx probably threw it off the truck, it fell down some stairs, who knows. Talk with whoever you have to, but you should go for trying to get another machine, especially if your board is falling apart.

The problem I forsee is that I am past the 14 days on the system. Should that be a problem? So far everyone seems nice, I just can't seem to get the right person on the line.

 

[ErikAndre]

The problem I forsee is that I am past the 14 days on the system. Should that be a problem? So far everyone seems nice, I just can't seem to get the right person on the line.

Worst case scenario: you can get the warranty to swap the board out for you as that does not have a 14 day limit. But don't settle for that. I still would push for them to have you ship that one back or exchange it at an Apple Store if they want to get pushy. Either way... be very clear in your correspondence that you were given the wrong configuration and you've noticed something fall off the machine (play dumb if you have to... don't tell them you know what it is). Again, be clear, be persistent.

 

[chris mcguire]

Worst case scenario: you can get the warranty to swap the board out for you as that does not have a 14 day limit. But don't settle for that. I still would push for them to have you ship that one back or exchange it at an Apple Store if they want to get pushy. Either way... be very clear in your correspondence that you were given the wrong configuration and you've noticed something fall off the machine (play dumb if you have to... don't tell them you know what it is). Again, be clear, be persistent.

Sounds good. Thanks for the advice. I will report back.