Problem with Software Update in Leopard

[metzenberg]

I've been having problems with Software Update (the application that apparently handles updating over the network). I've been trying to update to the latest versions of Quicktime, ITunes, and so forth.

I did succeed in updating OS 10.5 Leopard, but when I run the other downloads, the download runs to completion but the Software Update quits while it is trying to install the new software.

I am using a relatively new MacBook Pro, purchased in August of this year, and updated to Leopard about a month ago. I am attempting to upgrade over a wireless network. I am also unable to open Pages.

What's happening on my system? Thanks for any help or ideas.

Howard Metzenberg

 

[overanalyzer]

As a first step, try repairing permissions. Go to Disk Utility, select your hard drive, select the "First Aid" tab and hit "Repair Disk Permissions". Take note when that runs if it finds and fixes errors.

 

[metzenberg]

As a first step, try repairing permissions. Go to Disk Utility, select your hard drive, select the "First Aid" tab and hit "Repair Disk Permissions". Take note when that runs if it finds and fixes errors.

I just ran Disk Utility -> First Aid -> Repair Disk Permissions

At first, I thought that it had hung itself. It told me less than a minute, but it took about five minutes to check the disk. Then, it found a permissions problem:

Permissions differ on "usr/lib/cron": should be lrwxr-xr-x , they are drwx------.

It ran for several minutes and fixed these permissions. I'll report back here if your solution works.

Howard

 

[metzenberg]

Still not working

I just attempted to Install the latest QuickTime. The same thing happened. After completing the download, it crashed Software Update crashed while trying to install. Next I tried to open a file I had already worked on in Pages. I also tried to open a new file. Once again, I had no success.

I'm wishing that I had never installed Leopard at this point. Did Apple give me a PC by mistake?

So the answer is, it didn't work. Any other ideas?

Howard Metzenberg

 

[maartenstrack]

password

I have the same feeling about Leopard. Now i have problems with my password can not give my 2 years old password on my macbookPro anymore tells me everytime that it is the wrong one. Do you know how to fix it.

I had lately also problems with my G5 but here i created a new account and most of my problems went away but here i can't even create a new accont because it is not accepting my password. The funny ting is when i open Mail it asked me now for the password and when i give my good old password it is OK. I don't now anymore

 

[overanalyzer]

I just attempted to Install the latest QuickTime. The same thing happened. After completing the download, it crashed Software Update crashed while trying to install. Next I tried to open a file I had already worked on in Pages. I also tried to open a new file. Once again, I had no success.

I'm wishing that I had never installed Leopard at this point. Did Apple give me a PC by mistake?

So the answer is, it didn't work. Any other ideas?

Howard Metzenberg

Run Software Update again and then after it crashes take a look at your Console log (you can find the Console app in the Utilities directory) and see if it's giving an error message. If there is that'll give you some info on what's going on and something to search for a solution to.

If it makes you feel any better, I've installed Leopard on four Macs of various models and ages without issues on any of them. So problems aren't the norm. Once your issue is resolved you'll very likely be fine going forward.

 

[metzenberg]

Run Software Update again and then after it crashes take a look at your Console log (you can find the Console app in the Utilities directory) and see if it's giving an error message. If there is that'll give you some info on what's going on and something to search for a solution to.

Here are the first lines of the report I get:

I've given only Thread 0, but the rest of the report lists the rest of the threads. They are probably not relevant, but I can copy the complete report onto here if that's meaningful.

Process:         Software Update [732]
Path:            /System/Library/CoreServices/Software Update.app/Contents/MacOS/Software Update
Identifier:      com.apple.SoftwareUpdate
Version:         3.0.1 (176)
Build Info:      SoftwareUpdate-1760000~2
Code Type:       X86 (Native)
Parent Process:  launchd [65]

Date/Time:       2007-12-08 15:04:44.701 -0600
OS Version:      Mac OS X 10.5.1 (9B18)
Report Version:  6

Exception Type:  EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Crashed Thread:  7

Application Specific Information:
*** Terminating app due to uncaught exception 'NSInternalInconsistencyException', reason: 'can't load public key file'

Thread 0:
0   libSystem.B.dylib             	0x92e488e6 mach_msg_trap + 10
1   libSystem.B.dylib             	0x92e500dc mach_msg + 72
2   com.apple.CoreFoundation      	0x916280fe CFRunLoopRunSpecific + 1806
3   com.apple.CoreFoundation      	0x91628d38 CFRunLoopRunInMode + 88
4   com.apple.HIToolbox           	0x95feb8a4 RunCurrentEventLoopInMode + 283
5   com.apple.HIToolbox           	0x95feb6bd ReceiveNextEventCommon + 374
6   com.apple.HIToolbox           	0x95feb531 BlockUntilNextEventMatchingListInMode + 106
7   com.apple.AppKit              	0x92268d5b _DPSNextEvent + 657
8   com.apple.AppKit              	0x922686a0 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 128
9   com.apple.AppKit              	0x922616d1 -[NSApplication run] + 795
10  com.apple.AppKit              	0x9222e9ba NSApplicationMain + 574
11  com.apple.SoftwareUpdate      	0x00002116 0x1000 + 4374

I still have the problem with Pages, which may or may not be relevant to this.

Thank you so much for your help.

Howard Metzenberg

PS: I worked at Apple and Kaleida Labs (remember them?) back between Jobs I and Jobs II, but I did not keep up with the Mac OS in the time between when I left in 1996, and the present. I used PCs for many years while focussing on an Internet project, and I bought my first new Macintosh laptop in half a generation this August.

 

[overanalyzer]

OK, did some Googling:

This suggests moving Apple software anywhere but the default directory can cause that error code with Software Update in particular: http://www.macfixitforums.com/showflat.php?Board=Forum7&Number=836842

This suggests incompatible Apple software plugins (for iTunes, for example) can cause this error and issues with iTunes crashing immediately: http://discussions.apple.com/thread.jspa?messageID=5999641

Additional info on that: http://www.maclife.com/article/fix_crashing_itunes_in_leopard

This talks about people getting this error with iWork: http://discussions.apple.com/thread.jspa?threadID=1208838&tstart=45

And I also see people talking about what seems like many various applications failing after a Leopard upgrade along with that error code. More detailed Googling of it might lead to more specific solutions to try and/or forum threads to follow-up in.

It sounds like it's possible your upgrade didn't go as planned...might want to consider what options you have for trying it again or a different way. Do you have a backup from pre-Leopard?

EDIT: Just read your post and the console log again. Can you post Thread 7's info too since that's listed as the crashed thread?

 

[metzenberg]

Just read your post and the console log again. Can you post Thread 7's info too since that's listed as the crashed thread?

I must stress that my upgrade was vanilla. I let the Installer decide where to put all files associated with Leopard. I had an almost brand new and up-to-date System 10.4 on my Dual-Core Intel MacBook Pro, and I had only added the iLife applications a few weeks earlier. I purchased them directly from Apple. Other than that, I have a few application files and an ITunes library on my system. Absolutely nothing should have gone wrong.

Here goes:

Process:         Software Update [1705]
Path:            /System/Library/CoreServices/Software Update.app/Contents/MacOS/Software Update
Identifier:      com.apple.SoftwareUpdate
Version:         3.0.1 (176)
Build Info:      SoftwareUpdate-1760000~2
Code Type:       X86 (Native)
Parent Process:  launchd [65]

Date/Time:       2007-12-08 17:30:19.349 -0600
OS Version:      Mac OS X 10.5.1 (9B18)
Report Version:  6

Exception Type:  EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Crashed Thread:  7

Application Specific Information:
*** Terminating app due to uncaught exception 'NSInternalInconsistencyException', reason: 'can't load public key file'

Thread 0:
0   libSystem.B.dylib             	0x92e488e6 mach_msg_trap + 10
1   libSystem.B.dylib             	0x92e500dc mach_msg + 72
2   com.apple.CoreFoundation      	0x916280fe CFRunLoopRunSpecific + 1806
3   com.apple.CoreFoundation      	0x91628d38 CFRunLoopRunInMode + 88
4   com.apple.HIToolbox           	0x95feb8a4 RunCurrentEventLoopInMode + 283
5   com.apple.HIToolbox           	0x95feb6bd ReceiveNextEventCommon + 374
6   com.apple.HIToolbox           	0x95feb531 BlockUntilNextEventMatchingListInMode + 106
7   com.apple.AppKit              	0x92268d5b _DPSNextEvent + 657
8   com.apple.AppKit              	0x922686a0 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 128
9   com.apple.AppKit              	0x922616d1 -[NSApplication run] + 795
10  com.apple.AppKit              	0x9222e9ba NSApplicationMain + 574
11  com.apple.SoftwareUpdate      	0x00002116 0x1000 + 4374

Thread 1:
0   libSystem.B.dylib             	0x92e488e6 mach_msg_trap + 10
1   libSystem.B.dylib             	0x92e500dc mach_msg + 72
2   com.apple.CoreFoundation      	0x916280fe CFRunLoopRunSpecific + 1806
3   com.apple.CoreFoundation      	0x91628d38 CFRunLoopRunInMode + 88
4   com.apple.CFNetwork           	0x944257c2 CFURLCacheWorkerThread(void*) + 396
5   libSystem.B.dylib             	0x92e79075 _pthread_start + 321
6   libSystem.B.dylib             	0x92e78f32 thread_start + 34

Thread 2:
0   libSystem.B.dylib             	0x92e488e6 mach_msg_trap + 10
1   libSystem.B.dylib             	0x92e500dc mach_msg + 72
2   com.apple.CoreFoundation      	0x916280fe CFRunLoopRunSpecific + 1806
3   com.apple.CoreFoundation      	0x91628d38 CFRunLoopRunInMode + 88
4   com.apple.Foundation          	0x90156560 +[NSURLConnection(NSURLConnectionReallyInternal) _resourceLoadLoop:] + 320
5   com.apple.Foundation          	0x900f304d -[NSThread main] + 45
6   com.apple.Foundation          	0x900f2bf4 __NSThread__main__ + 308
7   libSystem.B.dylib             	0x92e79075 _pthread_start + 321
8   libSystem.B.dylib             	0x92e78f32 thread_start + 34

Thread 3:
0   libSystem.B.dylib             	0x92e97f5a select$DARWIN_EXTSN + 10
1   libSystem.B.dylib             	0x92e79075 _pthread_start + 321
2   libSystem.B.dylib             	0x92e78f32 thread_start + 34

Thread 4:
0   libSystem.B.dylib             	0x92e48946 semaphore_timedwait_signal_trap + 10
1   libSystem.B.dylib             	0x92e7a1cf _pthread_cond_wait + 1244
2   libSystem.B.dylib             	0x92e7ba53 pthread_cond_timedwait_relative_np + 47
3   com.apple.Foundation          	0x90138f9c -[NSCondition waitUntilDate:] + 236
4   com.apple.Foundation          	0x90138db0 -[NSConditionLock lockWhenCondition:beforeDate:] + 144
5   com.apple.Foundation          	0x90138d15 -[NSConditionLock lockWhenCondition:] + 69
6   com.apple.installframework    	0x00134347 +[IFDTargetController(WorkerThread) _handleTargetRequests] + 1090
7   com.apple.Foundation          	0x900f304d -[NSThread main] + 45
8   com.apple.Foundation          	0x900f2bf4 __NSThread__main__ + 308
9   libSystem.B.dylib             	0x92e79075 _pthread_start + 321
10  libSystem.B.dylib             	0x92e78f32 thread_start + 34

Thread 5:
0   libSystem.B.dylib             	0x92e788e6 kevent + 10
1   libSystem.B.dylib             	0x92e79075 _pthread_start + 321
2   libSystem.B.dylib             	0x92e78f32 thread_start + 34

Thread 6:
0   libSystem.B.dylib             	0x92e48946 semaphore_timedwait_signal_trap + 10
1   libSystem.B.dylib             	0x92e7a1cf _pthread_cond_wait + 1244
2   libSystem.B.dylib             	0x92e7ba53 pthread_cond_timedwait_relative_np + 47
3   com.apple.Foundation          	0x90138f9c -[NSCondition waitUntilDate:] + 236
4   com.apple.Foundation          	0x90138db0 -[NSConditionLock lockWhenCondition:beforeDate:] + 144
5   com.apple.Foundation          	0x90138d15 -[NSConditionLock lockWhenCondition:] + 69
6   com.apple.AppKit              	0x922cec19 -[NSUIHeartBeat _heartBeatThread:] + 746
7   com.apple.Foundation          	0x900f304d -[NSThread main] + 45
8   com.apple.Foundation          	0x900f2bf4 __NSThread__main__ + 308
9   libSystem.B.dylib             	0x92e79075 _pthread_start + 321
10  libSystem.B.dylib             	0x92e78f32 thread_start + 34

Thread 7 Crashed:
0   com.apple.CoreFoundation      	0x916a2114 ___TERMINATING_DUE_TO_UNCAUGHT_EXCEPTION___ + 4
1   libobjc.A.dylib               	0x910c109b objc_exception_throw + 40
2   com.apple.CoreFoundation      	0x91628b0c CFRunLoopRunSpecific + 4380
3   com.apple.CoreFoundation      	0x91628d38 CFRunLoopRunInMode + 88
4   com.apple.Foundation          	0x901275b5 -[NSRunLoop(NSRunLoop) runMode:beforeDate:] + 213
5   com.apple.Foundation          	0x901a4f7d -[NSRunLoop(NSRunLoop) runUntilDate:] + 93
6   ...le.SoftwareUpdate.framework	0x00044d5a -[SUDownloadAndVerifyOperation main] + 251
7   ...le.SoftwareUpdate.framework	0x00047457 -[SURemoteProductDownloadOperation _downloadAndVerifyOnePackageRef:toDestination:returningError:] + 397
8   ...le.SoftwareUpdate.framework	0x000479cb -[SURemoteProductDownloadOperation main] + 1226
9   ...le.SoftwareUpdate.framework	0x0004996a -[SUSessionImpl downloadAndVerifyAllProductsSync:] + 447
10  ...le.SoftwareUpdate.framework	0x00048421 -[SUSession(MainThread) _sessionMain:] + 761
11  com.apple.Foundation          	0x900f304d -[NSThread main] + 45
12  com.apple.Foundation          	0x900f2bf4 __NSThread__main__ + 308
13  libSystem.B.dylib             	0x92e79075 _pthread_start + 321
14  libSystem.B.dylib             	0x92e78f32 thread_start + 34

Thread 8:
0   libSystem.B.dylib             	0x92e788e6 kevent + 10
1   libSystem.B.dylib             	0x92e79075 _pthread_start + 321
2   libSystem.B.dylib             	0x92e78f32 thread_start + 34

Thread 7 crashed with X86 Thread State (32-bit):
  eax: 0xa01e90f0  ebx: 0x910c107c  ecx: 0xa01e81a0  edx: 0x0001c000
  edi: 0x0f41a9e0  esi: 0xb01468d0  ebp: 0xb0146378  esp: 0xb0146378
   ss: 0x0000001f  efl: 0x00000286  eip: 0x916a2114   cs: 0x00000017
   ds: 0x0000001f   es: 0x0000001f   fs: 0x0000001f   gs: 0x00000037
  cr2: 0x2ec23000

Binary Images:
    0x1000 -    0x11fff  com.apple.SoftwareUpdate 3.0.1 (176) <1097f84523b1d5c4532f33c6b4513796> /System/Library/CoreServices/Software Update.app/Contents/MacOS/Software Update
   0x3f000 -    0x5fffb  com.apple.SoftwareUpdate.framework 3.0.1 (176) <153c14fad18b8fca3b11560a71c930d8> /System/Library/PrivateFrameworks/SoftwareUpdate.framework/Versions/A/SoftwareUpdate
   0x7e000 -    0x82ffe  com.apple.JavaScriptGlue 5523.5 (5523.5) <b05d8bd596461195dbe07281a8f384d2> /System/Library/PrivateFrameworks/JavaScriptGlue.framework/Versions/A/JavaScriptGlue
   0x8a000 -    0x94fff  libxar.1.dylib ??? (???) /usr/lib/libxar.1.dylib
  0x129000 -   0x1d8fea  com.apple.installframework 3.0.2 (378) <bed6cc061dd0cf8d65e763bf571a4969> /System/Library/PrivateFrameworks/Install.framework/Versions/A/Install
  0x252000 -   0x282ffb  com.apple.DiskManagement 2.1 (152) <1a71c02f082a80656961486251b15074> /System/Library/PrivateFrameworks/DiskManagement.framework/Versions/A/DiskManagement
  0x2a4000 -   0x2eeff2  com.apple.SystemMigration 2.3 (138) <3a061681713cac00390954cd1e6ae746> /System/Library/PrivateFrameworks/SystemMigration.framework/Versions/A/SystemMigration
  0x321000 -   0x356fff  com.apple.MediaKit 9.0 (391) <baf0ef1d2fb7dec226bb982c991b6b95> /System/Library/PrivateFrameworks/MediaKit.framework/Versions/A/MediaKit
  0x367000 -   0x430ff5  com.apple.DiscRecording 4.0 (4000.4.10) <d4130992c67baeb1ec39e6b63e080550> /System/Library/Frameworks/DiscRecording.framework/Versions/A/DiscRecording
  0x49b000 -   0x4b0ffd  com.apple.NetInfo 1.0.0 (???) <8d3aeaf6d7b03e73d1a24e70da2551a8> /System/Library/PrivateFrameworks/NetInfo.framework/Versions/A/NetInfo
  0x4bb000 -   0x5b3fe0  com.apple.DiskImagesFramework 10.5.1 (192.1) <bc81cfae2611298268170f2e25ce07b3> /System/Library/PrivateFrameworks/DiskImages.framework/Versions/A/DiskImages
  0x619000 -   0x641ff8  com.apple.framework.Apple80211 5.0.1 (501.1) <77dae9ed98cd5d7dc6925ec705f94bf0> /System/Library/PrivateFrameworks/Apple80211.framework/Versions/A/Apple80211
  0x651000 -   0x67cffb  libcurl.4.dylib ??? (???) <54ada27deb3b4ff7043d8836264eca0d> /usr/lib/libcurl.4.dylib
 0xc787000 -  0xc86dff7  com.apple.RawCamera.bundle 2.0 (2.0) /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera
0x8fe00000 - 0x8fe2d883  dyld 95.3 (???) <81592e798780564b5d46b988f7ee1a6a> /usr/lib/dyld
0x9008e000 - 0x900e7fff  libGLU.dylib ??? (???) /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
0x900e8000 - 0x900e8ff8  com.apple.ApplicationServices 34 (34) <8f910fa65f01d401ad8d04cc933cf887> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices
0x900e9000 - 0x90362fe7  com.apple.Foundation 6.5.1 (677.1) <85ac18c7cd454378db6122bea0c00965> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x90363000 - 0x90390feb  libvDSP.dylib ??? (???) <a26683d121ee0f96df9a9d0bfca36049> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvDSP.dylib
0x9054e000 - 0x9058dfef  libTIFF.dylib ??? (???) <6d0f80e9d4d81f3f64c876aca005bd53> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libTIFF.dylib
0x9058e000 - 0x90621fff  com.apple.ink.framework 101.3 (86) <bf3fa8927b4b8baae92381a976fd2079> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework/Versions/A/Ink
0x9068f000 - 0x9068ffff  com.apple.Carbon 136 (136) <98a5e3bc0c4fa44bbb09713bb88707fe> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
0x90698000 - 0x906dafef  com.apple.NavigationServices 3.5.1 (161) <cc6bd78eabf1e2e7166914e9f12f5850> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationServices.framework/Versions/A/NavigationServices
0x90729000 - 0x90785ff7  com.apple.htmlrendering 68 (1.1.3) <fe87a9dede38db00e6c8949942c6bd4f> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering.framework/Versions/A/HTMLRendering
0x90786000 - 0x907c7fe7  libRIP.A.dylib ??? (???) <bdc6d70bf4ed3dace321b4ff76a353b3> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
0x907c8000 - 0x907cafff  com.apple.securityhi 3.0 (30817) <2b2854123fed609d1820d2779e2e0963> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.framework/Versions/A/SecurityHI
0x907cb000 - 0x907cefff  com.apple.help 1.1 (36) <b507b08e484cb89033e9cf23062d77de> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framework/Versions/A/Help
0x907cf000 - 0x90849ff8  com.apple.print.framework.PrintCore 5.5 (245) <9441d178f4b430cf92b67bf346646693> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/PrintCore.framework/Versions/A/PrintCore
0x9084a000 - 0x908a7ffb  libstdc++.6.dylib ??? (???) <04b812dcec670daa8b7d2852ab14be60> /usr/lib/libstdc++.6.dylib
0x908a8000 - 0x908c3ffb  libPng.dylib ??? (???) <b6abcac36ec7654ff3e1cfa786b0117b> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib
0x908c4000 - 0x908c9fff  com.apple.CommonPanels 1.2.4 (85) <ea0665f57cd267609466ed8b2b20e893> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels.framework/Versions/A/CommonPanels
0x908ca000 - 0x90946feb  com.apple.audio.CoreAudio 3.1.0 (3.1) <70bb7c657061631491029a61babe0b26> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
0x90947000 - 0x90952fe7  libCSync.A.dylib ??? (???) <df82fc093e498a9eb5490761cb292218> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
0x90953000 - 0x90a77fe3  com.apple.audio.toolbox.AudioToolbox 1.5 (1.5) /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
0x90a78000 - 0x90f44ffe  libGLProgrammability.dylib ??? (???) <e8bc0af671427cf2b6279a035805a086> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLProgrammability.dylib
0x90f45000 - 0x90f53ffd  libz.1.dylib ??? (???) <5ddd8539ae2ebfd8e7cc1c57525385c7> /usr/lib/libz.1.dylib
0x90f54000 - 0x90f60ff5  libGL.dylib ??? (???) /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
0x910b8000 - 0x91197fff  libobjc.A.dylib ??? (???) <5eda47fec2d0e7853b3506aa1fd2dafa> /usr/lib/libobjc.A.dylib
0x91198000 - 0x9119aff5  libRadiance.dylib ??? (???) <20eadb285da83df96c795c2c5fa20590> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libRadiance.dylib
0x9119b000 - 0x9124dffb  libcrypto.0.9.7.dylib ??? (???) <330b0e48e67faffc8c22dfc069ca7a47> /usr/lib/libcrypto.0.9.7.dylib
0x912a9000 - 0x912b2fff  com.apple.speech.recognition.framework 3.7.24 (3.7.24) <d3180f9edbd9a5e6f283d6156aa3c602> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecognition.framework/Versions/A/SpeechRecognition
0x91454000 - 0x91465ffe  com.apple.CFOpenDirectory 10.5 (10.5) <6a7f55108d77db7384d0e2219d07e9f8> /System/Library/PrivateFrameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpenDirectory.framework/Versions/A/CFOpenDirectory
0x914d6000 - 0x914f4fff  libresolv.9.dylib ??? (???) <54e6a08c2f108bdf5916fb483d51961b> /usr/lib/libresolv.9.dylib
0x914f5000 - 0x91529fef  com.apple.bom 9.0 (136) <b72e1fd1d3bfd8c288381adb23775fd4> /System/Library/PrivateFrameworks/Bom.framework/Versions/A/Bom
0x9152a000 - 0x91540fff  com.apple.DictionaryServices 1.0.0 (1.0.0) <ad0aa0252e3323d182e17f50defe56fc> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/DictionaryServices.framework/Versions/A/DictionaryServices
0x91541000 - 0x91541ffb  com.apple.installserver.framework 1.0 (8) /System/Library/PrivateFrameworks/InstallServer.framework/Versions/A/InstallServer
0x915b6000 - 0x916e8fe7  com.apple.CoreFoundation 6.5 (476) <8bfebc0dbad6fc33bea0fa00a1b9ec37> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x9171b000 - 0x917e6fff  com.apple.ColorSync 4.5.0 (4.5.0) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSync.framework/Versions/A/ColorSync
0x917e7000 - 0x917edfff  com.apple.print.framework.Print 218 (220) <c35172175abbe554ddadd9b6401351fa> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framework/Versions/A/Print
0x917ee000 - 0x917fbfe7  com.apple.opengl 1.5.5 (1.5.5) <aa08b52d2a84b44dc6ee5d544a53fe8a> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
0x917fc000 - 0x917fdffc  libffi.dylib ??? (???) <a3b573eb950ca583290f7b2b4c486d09> /usr/lib/libffi.dylib
0x917fe000 - 0x91826ff7  com.apple.shortcut 1 (1.0) <057783867138902b52bc0941fedb74d1> /System/Library/PrivateFrameworks/Shortcut.framework/Versions/A/Shortcut
0x91827000 - 0x9190bffb  com.apple.CoreData 100 (185) <a4e63784275e25e62f57e75e0af0b94d> /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
0x9190c000 - 0x91913ffe  libbsm.dylib ??? (???) <d25c63378a5029648ffd4b4669be31bf> /usr/lib/libbsm.dylib
0x91914000 - 0x9194eff7  com.apple.coreui 0.1 (60) /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI
0x9194f000 - 0x91959feb  com.apple.audio.SoundManager 3.9.2 (3.9.2) <0f2ba6e891d3761212cf5a5e6134d683> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.framework/Versions/A/CarbonSound
0x919ab000 - 0x91ae3ff7  libicucore.A.dylib ??? (???) <afcea652ff2ec36885b2c81c57d06d4c> /usr/lib/libicucore.A.dylib
0x91ae4000 - 0x91cadfef  com.apple.security 5.0.1 (32736) <8c9eda0fcc1d8a571543025ac900715f> /System/Library/Frameworks/Security.framework/Versions/A/Security
0x91cae000 - 0x91d55fff  com.apple.QD 3.11.50 (???) <e2f71720ae1dad06a8883ac80775b21a> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/QD.framework/Versions/A/QD
0x91d56000 - 0x91de8ff3  com.apple.ApplicationServices.ATS 3.0 (???) <fb5f572243dbc370a0ea5efc8e81ae11> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/ATS
0x920a2000 - 0x920b2ffc  com.apple.LangAnalysis 1.6.4 (1.6.4) <cbeb17ab39f28351fe2ab5b82bf465bc> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LangAnalysis.framework/Versions/A/LangAnalysis
0x920b3000 - 0x920b3ffa  com.apple.CoreServices 32 (32) <2fcc8f3bd5bbfc000b476cad8e6a3dd2> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
0x920b4000 - 0x9217bff2  com.apple.vImage 3.0 (3.0) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.framework/Versions/A/vImage
0x9217c000 - 0x92206fff  com.apple.framework.IOKit 1.5.1 (???) <5176a7383151a19c962334009fef2c6d> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x9220d000 - 0x92211fff  com.apple.OpenDirectory 10.5 (10.5) <e7e4507f5ecd8c8cdcdb2fc0675da0b4> /System/Library/PrivateFrameworks/OpenDirectory.framework/Versions/A/OpenDirectory
0x92212000 - 0x9221efff  libbz2.1.0.dylib ??? (???) <9ea4fe135c9e52bd0590eec12c738e82> /usr/lib/libbz2.1.0.dylib
0x9221f000 - 0x92226fe9  libgcc_s.1.dylib ??? (???) <f53c808e87d1184c0f9df63aef53ce0b> /usr/lib/libgcc_s.1.dylib
0x92227000 - 0x92227ff8  com.apple.Cocoa 6.5 (???) <e064f94d969ce25cb7de3cfb980c3249> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
0x92228000 - 0x92a22fef  com.apple.AppKit 6.5 (949) <f8d0f6d0bb5ac092f48f42ca684bdb54> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x92a23000 - 0x92de1fea  libLAPACK.dylib ??? (???) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libLAPACK.dylib
0x92e48000 - 0x92fa2fe3  libSystem.B.dylib ??? (???) <8ecc83dc0399be3946f7a46e88cf4bbb> /usr/lib/libSystem.B.dylib
0x92fa3000 - 0x92fa3ffc  com.apple.audio.units.AudioUnit 1.5 (1.5) /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
0x92fa4000 - 0x92fa5fef  libmathCommon.A.dylib ??? (???) /usr/lib/system/libmathCommon.A.dylib
0x92fd9000 - 0x93060ff7  libsqlite3.0.dylib ??? (???) <273efcb717e89c21207c851d7d33fda4> /usr/lib/libsqlite3.0.dylib
0x93061000 - 0x936f8fef  com.apple.CoreGraphics 1.351.0 (???) <7a6f399039eed6dbe845c169f7d21a70> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics
0x936f9000 - 0x9371dfff  libxslt.1.dylib ??? (???) <4933ddc7f6618743197aadc85b33b5ab> /usr/lib/libxslt.1.dylib
0x9371e000 - 0x9376eff7  com.apple.HIServices 1.6.0 (???) <d74aa73e4cfd30a08fb169198a8d2539> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/HIServices.framework/Versions/A/HIServices
0x9376f000 - 0x9381efff  com.apple.DesktopServices 1.4.3 (1.4.3) <66d5ed56111c43d234e235d365d02469> /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/DesktopServicesPriv
0x9381f000 - 0x93900ff7  libxml2.2.dylib ??? (???) <450ec38b57fb46013847cce851001a2f> /usr/lib/libxml2.2.dylib
0x93901000 - 0x93915ff3  com.apple.ImageCapture 4.0 (5.0.0) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture.framework/Versions/A/ImageCapture
0x93917000 - 0x93936ffa  libJPEG.dylib ??? (???) <0cfb80109d624beb9ceb3c43b6c5ec10> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libJPEG.dylib
0x93937000 - 0x93961fef  libauto.dylib ??? (???) <d468bc4a8a69343f1748c293db1b57fb> /usr/lib/libauto.dylib
0x9396f000 - 0x93973fff  libGIF.dylib ??? (???) <d4234e6f5e5f530bdafb969157f1f17b> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib
0x93974000 - 0x93c4dfe7  com.apple.CoreServices.CarbonCore 783 (783) <8370e664eeb25edc98d5c1f5405b06ae> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore
0x93c4e000 - 0x93cdaff7  com.apple.LaunchServices 284 (284) <0fb50a7a6fd38875f727fc2592a496e4> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchServices.framework/Versions/A/LaunchServices
0x93cdb000 - 0x93cebfff  com.apple.speech.synthesis.framework 3.6.59 (3.6.59) <4ffef145fad3d4d787e0c33eab26b336> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/SpeechSynthesis.framework/Versions/A/SpeechSynthesis
0x93cec000 - 0x93cecffd  com.apple.Accelerate.vecLib 3.4 (vecLib 3.4) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/vecLib
0x93d0c000 - 0x93d13ff7  libCGATS.A.dylib ??? (???) <9b29a5500efe01cc3adea67bbc42568e> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGATS.A.dylib
0x93d14000 - 0x93d14ffd  com.apple.Accelerate 1.4 (Accelerate 1.4) /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
0x93d15000 - 0x93d20ff9  com.apple.helpdata 1.0 (14) /System/Library/PrivateFrameworks/HelpData.framework/Versions/A/HelpData
0x93d21000 - 0x93d95fef  libvMisc.dylib ??? (???) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvMisc.dylib
0x93d96000 - 0x93e46fff  edu.mit.Kerberos 6.0.11 (6.0.11) <33c25789baedcd70a7e24881775dd9ad> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
0x93e92000 - 0x93ed6feb  com.apple.DirectoryService.PasswordServerFramework 3.0.1 (3.0.1) <e2858f33c02cef9ea4d717b19529059e> /System/Library/PrivateFrameworks/PasswordServer.framework/Versions/A/PasswordServer
0x94093000 - 0x941d8ff7  com.apple.ImageIO.framework 2.0.0 (2.0.0) <154d4d8cda2bd99518cbabc9f2d69833> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/ImageIO
0x94213000 - 0x9422bfff  com.apple.openscripting 1.2.6 (???) <b8e553df643f2aec68fa968b3b459b2b> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting.framework/Versions/A/OpenScripting
0x9422c000 - 0x942e2fe3  com.apple.CoreServices.OSServices 210.2 (210.2) <4ed69f07fc0f211ab32d1ee96e281fc2> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServices.framework/Versions/A/OSServices
0x9441a000 - 0x94491fe3  com.apple.CFNetwork 220 (220) <0ae8fbcbadcb9bd8d673aa4531c0fcfc> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwork.framework/Versions/A/CFNetwork
0x94492000 - 0x944b9fff  libcups.2.dylib ??? (???) <6b61eb99e6f5dd2d66cd224e9f82427d> /usr/lib/libcups.2.dylib
0x944ba000 - 0x944baffd  com.apple.vecLib 3.4 (vecLib 3.4) /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
0x944bb000 - 0x944dffeb  libssl.0.9.7.dylib ??? (???) <acee7fc534674498dcac211318aa23e8> /usr/lib/libssl.0.9.7.dylib
0x945cc000 - 0x94602fff  com.apple.SystemConfiguration 1.9.0 (1.9.0) <7919d9588c3b0d556646e555b7193f1f> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfiguration
0x94920000 - 0x9492ffff  libsasl2.2.dylib ??? (???) <b9e1ca0b6612e280b6cbea6df0eec5f6> /usr/lib/libsasl2.2.dylib
0x949c7000 - 0x94d5dff7  com.apple.QuartzCore 1.5.1 (1.5.1) <deb61cbeb3f734a1b2f4669f6268b9de> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
0x94d8e000 - 0x94e37fff  com.apple.JavaScriptCore 5523.10.3 (5523.10.3) <9e6719a7a0740f5c224099a7b853e45b> /System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore
0x94e38000 - 0x94e40fff  com.apple.DiskArbitration 2.2 (2.2) <1551b2af557fdf6f368f93e093933852> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
0x94e41000 - 0x94e57fe7  com.apple.CoreVideo 1.5.0 (1.5.0) <bcc3dd0978bb626c26378227740e1e80> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
0x95c51000 - 0x95cabff7  com.apple.CoreText 2.0.0 (???) <7fa39cd5bc847615ec02e7c7a37c0508> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreText.framework/Versions/A/CoreText
0x95cac000 - 0x95ccaff3  com.apple.DirectoryService.Framework 3.5 (3.5) <899d8c9ee31b004a6ff73dab88982b1a> /System/Library/Frameworks/DirectoryService.framework/Versions/A/DirectoryService
0x95ccb000 - 0x95cfafe3  com.apple.AE 402 (402) <994ba8e884aefe7bf1fc5987df099e7b> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.framework/Versions/A/AE
0x95ec2000 - 0x95effff7  libGLImage.dylib ??? (???) <202d73e6a4688fc06ff11b71910c2ce7> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dylib
0x95f00000 - 0x95fbbfe3  com.apple.WebKit 5523.10.3 (5523.10.3) <2741777559b3948d520a4d126330dbce> /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit
0x95fbc000 - 0x962c2fff  com.apple.HIToolbox 1.5.0 (???) <1b872a7151ee3f80c9c736a3e46d00d9> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox
0x962c3000 - 0x967d8fff  com.apple.WebCore 5523.10.3 (5523.10.3) <89179acba0e5ae2163d4a75ad460cbdb> /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebCore.framework/Versions/A/WebCore
0x967d9000 - 0x96858ff5  com.apple.SearchKit 1.2.0 (1.2.0) <277b460da86bc222785159fe77e2e2ed> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchKit.framework/Versions/A/SearchKit
0x96859000 - 0x96c69fef  libBLAS.dylib ??? (???) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libBLAS.dylib
0x96c6a000 - 0x96caffef  com.apple.Metadata 10.5.0 (398) <4fd74fba0062c2e08ec4b1c10b40ff63> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framework/Versions/A/Metadata
0xfffe8000 - 0xfffebfff  libobjc.A.dylib ??? (???) /usr/lib/libobjc.A.dylib
0xffff0000 - 0xffff1780  libSystem.B.dylib ??? (???) /usr/lib/libSystem.B.dylib

Howard Metzenberg

 

[overanalyzer]

I'm having a hard time finding information about the specific error you're getting and I don't know enough about the OS X APIs and framework to know what CFRunLoopRunSpecific does in com.apple.CoreFoundation that seems to be causing the exception to be thrown.

I've only come across two ideas:

1) Moving your com.apple.SoftwareUpdate directory out of ~/Library/Caches (within your user directory). Just move it to your desktop, restart, and then try running Software Update. If that doesn't help, you can replace the new Cache.db file it will have created with your old one from your desktop.

2) People I've seen with similar issues ultimately tried reinstalling OS X with the Archive & Install option, which seems to have resolved problems in several cases. This will backup your System directory and replace it with a clean installation, which can help if something is causing a conflict. All of your applications and data are left untouched, but as always you'd want to backup first. Time Machine onto an external drive isn't a bad option, since you can completely recover the whole OS installation if needed.

Some forum postings also suggested repairing permissions and running verify/repair disk in Disk Utility, but you've done the former and posters where I saw the latter suggested didn't seem to get any results out of it, though it doesn't hurt to try either.

I know you had a standard upgrade, which should certainly have gone perfectly fine. It's hard to know (for me at least) if this is being caused by a conflict from the previous system files or possibly from a conflict with an installed program. Sorry I haven't been able to be more helpful so far. :/ If you haven't already, you might want to try posting in the Apple forums and/or making a Genius Bar appointment before trying a reinstall of the OS, in case someone knows the solution.

 

[metzenberg]

1) Moving your com.apple.SoftwareUpdate directory out of ~/Library/Caches (within your user directory). Just move it to your desktop, restart, and then try running Software Update. If that doesn't help, you can replace the new Cache.db file it will have created with your old one from your desktop.

I tried this and it didn't work.

2) People I've seen with similar issues ultimately tried reinstalling OS X with the Archive & Install option, which seems to have resolved problems in several cases. This will backup your System directory and replace it with a clean installation, which can help if something is causing a conflict. All of your applications and data are left untouched, but as always you'd want to backup first. Time Machine onto an external drive isn't a bad option, since you can completely recover the whole OS installation if needed.

Some forum postings also suggested repairing permissions and running verify/repair disk in Disk Utility, but you've done the former and posters where I saw the latter suggested didn't seem to get any results out of it, though it doesn't hurt to try either.

I know you had a standard upgrade, which should certainly have gone perfectly fine. It's hard to know (for me at least) if this is being caused by a conflict from the previous system files or possibly from a conflict with an installed program. Sorry I haven't been able to be more helpful so far. :/ If you haven't already, you might want to try posting in the Apple forums and/or making a Genius Bar appointment before trying a reinstall of the OS, in case someone knows the solution.

Where do I get a genius bar appointment, and what does that cost? I am in the Chicago area, but a good time and place for me to take care of these issues would be when I am in southern California to visit my mother next week. I'll have practically nothing else to do. Are these appointments at Apple Retail Stores? What do they cost?

Perhaps you could tell me where there are Apple Forums where somebody might be familiar with this problem. I assumed that this was such a forum.

Is there any chance that Apple sent me a PC by mistake?

Thanks again for your help.

Howard Metzenberg

 

[overanalyzer]

I tried this and it didn't work.

Where do I get a genius bar appointment, and what does that cost? I am in the Chicago area, but a good time and place for me to take care of these issues would be when I am in southern California to visit my mother next week. I'll have practically nothing else to do. Are these appointments at Apple Retail Stores? What do they cost?

You can get a genius bar appointment in-store, but I'd strongly suggest making a reservation in advance as they are often swamped and sometimes run out of slots even. You can book a reservation in advance online: http://www.apple.com/retail/geniusbar/ There's no cost for it.

Perhaps you could tell me where there are Apple Forums where somebody might be familiar with this problem. I assumed that this was such a forum.

Well, yes, in theory the MR forums are a good place to get support. But I gather since no one else replied to your thread that you might want to seek help elsewhere too. I've tried to be helpful and research your problem for you, but unfortunately I haven't been able to find you an answer it seems, so it doesn't seem like I can do much else to help. You could try the Apple support forums, both for searching and for posting - http://discussions.apple.com/index.jspa

Is there any chance that Apple sent me a PC by mistake?

Well Apple's are personal computers, and thanks to the switch to Intel can run Windows. So I think by all definitions they sent you a PC intentionally

Thanks again for your help.

You're very welcome. Sorry I haven't been able to figure out a solution for you.

If it were my computer, I would ensure I had a solid backup and then do an Archive & Install or an Erase & Install. If it were me I'd also have a bootable clone of my Tiger system from before upgrading (I still have one from 5+ weeks ago, in fact), so that wouldn't be a dreadful idea for me since I'd be able to restore from that or a backup of the system running Leopard. It might not be as appealing for you, though, since you may not have the same backup options. So I still think it's worthwhile for you to seek more help online and/or at the genius bar. Not really sure what else to suggest though at this point, unfortunately

 

[SawTooth500]

One of the problems is that Apple and Jobs have changed the OS between 10.4.xx and 10.5.xx.

They are different enough that the same apps (different versions for 4.xx and 5.xx) are NOT inter changeable. They won't work with the other version of OSX.

You need to do either a clean install or an archive and install for things to work right. If you just do an upgrade, It seems like it just upgrades system stuff and not the applications needed to do things like your email or browsing the net.

PITA, one of the guys from my CJ5 forum says. (Pain In The A**)

If you want to run Tiger it has to be in a separate partition of it's own.

I'm running both on a PowerMac Sawtooth 500 with 768 megs of memory.

So far no complaints, exept some things require a newer video card than the ATI RAGE128PRO installed in mine. I have sleep turned off, cause there are issues with it, but I have it turned off in all of my versions of OSX and OS9.

I also have all remote access software turned off, and TimeMachine. Security reasons. Plus TimeMachine will fill up a second 200gig drive in less than a day. Just don't feel like fiddling with it to change from every 15 minutes to once a day, or once a week, which I would prefer.

 

[jauhari]

So? how to fix this problem? when I try update via Terminal with this command

softwareupdate -l

I got this message

Software Update Tool
Copyright 2002-2007 Apple

XML parser error:
Encountered unexpected EOF
Old-style plist parser error:
Malformed data byte group at line 1; invalid hex

What's going on? and How to fix it.
Please