Since yesterday none of my browsers have been able to log into icloud.com:
1. I am not logged in at all.
2. The login box where you enter your email and password doesnt load.
3. An error message pops up.
I have tried the usual troubleshooting restart, whatever else nothing works. Was there some funky update that caused this problem? HELP. THANKS
Error Message:
ERROR
The Apple Auth widget failed to load
FILE
Unknown
LINE
Unknown
STACK
Error: The Apple Auth widget failed to load
at CW.mixin.fatalError (https://www.icloud.com/system/cloudos/16CHotfix21/en-us/javascript-packed.js:480:525)
at https://www.icloud.com/system/cloudos/16CHotfix21/en-us/javascript-packed.js:771:241
at Object.SC.run (https://www.icloud.com/system/cloudos/16CHotfix21/en-us/javascript-packed.js:152:134)
at CW.Alert.show.leftButton.action (https://www.icloud.com/system/cloudos/16CHotfix21/en-us/javascript-packed.js:771:223)
at SC.ButtonView.SC.View.extend._runAction (https://www.icloud.com/system/cloudos/16CHotfix21/en-us/javascript-packed.js:333:675)
at SC.ButtonView.SC.View.extend._action (https://www.icloud.com/system/cloudos/16CHotfix21/en-us/javascript-packed.js:333:535)
at SC.ButtonView.SC.View.extend.mouseUp (https://www.icloud.com/system/cloudos/16CHotfix21/en-us/javascript-packed.js:332:690)
at SC.Object.tryToPerform (https://www.icloud.com/system/cloudos/16CHotfix21/en-us/javascript-packed.js:131:1202)
at SC.Pane.SC.View.extend.sendEvent (https://www.icloud.com/system/cloudos/16CHotfix21/en-us/javascript-packed.js:207:228)
at .<anonymous> (https://www.icloud.com/system/cloudos/16CHotfix21/en-us/javascript-packed.js:218:562)
MOST RECENT STACK
function (){CW.fatalError("The Apple Auth widget failed to load")}
> args: undefined, undefined, undefined, undefined, undefined
SC.run
> args: function (){CW.fatalError("The Apple Auth widget failed to load")}, undefined, undefined, undefined, undefined
CW.Alert.LeftButtonView#action
> args: [object Object], undefined, undefined, undefined, undefined
SC.ButtonView#_runAction
> args: [object Object], undefined, undefined, undefined, undefined
SC.ButtonView#_action
> args: [object Object], undefined, undefined, undefined, undefined
SC.ButtonView#mouseUp
> args: [object Object], undefined, undefined, undefined, undefined
SC.Object#tryToPerform
> args: mouseUp, [object Object], undefined, undefined, undefined
SC.Pane#sendEvent
> args: mouseUp, [object Object], CW.Alert.LeftButtonView:sc2005, undefined, undefined
function (){n?r=n.get("pane"):r=this.get("menuPane")||this.get("keyPane")||this.get("mainPane"),i=r?r.sendEvent(e,t,n):null}
> args: undefined, undefined, undefined, undefined, undefined
SC.run
> args: function (){CW.fatalError("The Apple Auth widget failed to load")}, undefined, undefined, undefined, undefined
(Because SC.run was called recursively, no more of the stack is available)
IS FATAL
true
TYPE
exception
APPLICATION NAME
cloudos
APP STATECHART
SC.Statechart:sc1034
initialized: true
name: cloudos-statechart
current-states: [
active.authUI.appleIdLogin
]
state-transition:
active: false
suspended: false
handling-event: false
BUILD NUMBER
16CHotfix21
MASTERING NUMBER
16CHotfix21
TIME
Fri May 13 2016 12:42:59 GMT+0800 (SGT) (1463114579923)
HOST
www.icloud.com
USER AGENT
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_11_4) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/50.0.2661.102 Safari/537.36
ENVIRONMENT
PROD
RECENT LOG MESSAGES
Fri, 13 May 2016 04:41:13 GMT: DEBUG: SC.Module: Attempting to load 'cloudos_foundation/springboard'
Fri, 13 May 2016 04:41:13 GMT: DEBUG: SC.Module: Module 'cloudos_foundation/springboard' already loaded.
Fri, 13 May 2016 04:41:13 GMT: DEBUG: SC.Module: Evaluating JavaScript for module 'cloudos_foundation/springboard'.
Fri, 13 May 2016 04:41:13 GMT: DEBUG: CloudOS.main() already has localized strings, proceeding to run CloudOS.run() now.
Fri, 13 May 2016 04:41:13 GMT: DEBUG: Loading localized strings and metrics
Fri, 13 May 2016 04:41:13 GMT: DEBUG: --> Request 1: GET to https://www.icloud.com/applications/newspublisher/current/info.json, headers: Content-Type=text/plain, body: (omitted)
Fri, 13 May 2016 04:41:13 GMT: INFO: SC.Statechart<cloudos-statechart, sc1034>: BEGIN initialize statechart
Fri, 13 May 2016 04:41:13 GMT: INFO: SC.Statechart<cloudos-statechart, sc1034>: BEGIN gotoState: __ROOT_STATE__
Fri, 13 May 2016 04:41:13 GMT: INFO: SC.Statechart<cloudos-statechart, sc1034>: starting from current state: ---
Fri, 13 May 2016 04:41:13 GMT: INFO: SC.Statechart<cloudos-statechart, sc1034>: current states before: ---
Fri, 13 May 2016 04:41:13 GMT: INFO: SC.Statechart<cloudos-statechart, sc1034>: --> entering state: __ROOT_STATE__
Fri, 13 May 2016 04:41:13 GMT: INFO: SC.Statechart<cloudos-statechart, sc1034>: --> entering state: loading
Fri, 13 May 2016 04:41:13 GMT: INFO: Trying to load font SFNSText
Fri, 13 May 2016 04:41:13 GMT: INFO: SC.Statechart<cloudos-statechart, sc1034>: current states after: loading
Fri, 13 May 2016 04:41:13 GMT: INFO: SC.Statechart<cloudos-statechart, sc1034>: END gotoState: __ROOT_STATE__
Fri, 13 May 2016 04:41:13 GMT: INFO: SC.Statechart<cloudos-statechart, sc1034>: END initialize statechart
Fri, 13 May 2016 04:41:13 GMT: DEBUG: Language check for CloudOS: null -> en-us. We WILL relocalize cloudOS.
Fri, 13 May 2016 04:41:13 GMT: DEBUG: SC.Module: Module 'cloudos_foundation/springboard' has completed loading, invoking callbacks.
Fri, 13 May 2016 04:41:13 GMT: DEBUG: <-- Response 1: 200 (361ms), headers: Accept-Ranges=bytes, Access-Control-Allow-Origin=*, Cache-Control=public, max-age=300, Content-Encoding=gzip, Content-Language=en-us, Content-Length=182, Content-Type=application/json, Date=Fri, 13 May 2016 04:37:34 GMT, ETag="110-52fc43a5fb6c0", Server=Apache, Vary=Accept-Encoding, X-Responding-Instance=anton-apache:32601@mr11p26ic-hpaf05100101:9081:1D18 body: (omitted)
Fri, 13 May 2016 04:41:13 GMT: DEBUG: Adding additional data for newspublisher
Fri, 13 May 2016 04:41:13 GMT: DEBUG: Springboard: A wait condition became satisfied. Still waiting on 1 conditions. Requirement was: dynamic app newspublisher
Fri, 13 May 2016 04:41:13 GMT: DEBUG: SFNSText font is loaded
Fri, 13 May 2016 04:41:13 GMT: INFO: SC.Statechart<cloudos-statechart, sc1034>: BEGIN gotoState: validatingAuth
Fri, 13 May 2016 04:41:13 GMT: INFO: SC.Statechart<cloudos-statechart, sc1034>: starting from current state: loading
Fri, 13 May 2016 04:41:13 GMT: INFO: SC.Statechart<cloudos-statechart, sc1034>: current states before: loading
Fri, 13 May 2016 04:41:13 GMT: INFO: SC.Statechart<cloudos-statechart, sc1034>: pivot state = __ROOT_STATE__
Fri, 13 May 2016 04:41:13 GMT: INFO: SC.Statechart<cloudos-statechart, sc1034>: <-- exiting state: loading
Fri, 13 May 2016 04:41:13 GMT: INFO: SC.Statechart<cloudos-statechart, sc1034>: --> entering state: validatingAuth
Fri, 13 May 2016 04:41:13 GMT: INFO: SC.Statechart<cloudos-statechart, sc1034>: --> entering state: validatingAuth.gettingReply
Fri, 13 May 2016 04:41:13 GMT: DEBUG: COS: Sending validate POST request to https://setup.icloud.com/setup/ws/1/validate
Fri, 13 May 2016 04:41:13 GMT: DEBUG: --> Request 2: POST to https://setup.icloud.com/setup/ws/1...4E775FC750D&clientMasteringNumber=16CHotfix21, headers: Content-Type=text/plain, body: (omitted)
Fri, 13 May 2016 04:41:13 GMT: INFO: SC.Statechart<cloudos-statechart, sc1034>: current states after: validatingAuth.gettingReply
Fri, 13 May 2016 04:41:13 GMT: INFO: SC.Statechart<cloudos-statechart, sc1034>: END gotoState: validatingAuth
Fri, 13 May 2016 04:41:13 GMT: DEBUG: <-- Response 2: 421 (263ms), headers: Cache-Control=no-cache, no-store, private, Content-Type=application/json; charset=UTF-8 body: {"success":false,"configBag":{"urls":{"accountCreateUI":"https://appleid.apple.com/widget/account/?widgetKey=83545bf919730e51dbfba24e7e8a78d2#!create","accountLoginUI":"https://idmsa.apple.com/appleauth/auth/signin?widgetKey=83545bf919730e51dbfba24e7e8a78d2","accountLogin":"https://setup.icloud.com/setup/ws/1/accountLogin","accountRepairUI":"https://appleid.apple.com/widget/account/?widgetKey=83545bf919730e51dbfba24e7e8a78d2#!repair","downloadICloudTerms":"https://setup.icloud.com/setup/ws/1/downloadLiteTerms","repairDone":"https://setup.icloud.com/setup/ws/1/repairDone","accountCreate":"https://setup.icloud.com/setup/ws/1/createLiteAccount","getICloudTerms":"https://setup.icloud.com/setup/ws/1/getLiteTerms"},"accountCreateEnabled":"true"},"error":"Missing X-APPLE-WEBAUTH-TOKEN cookie"}
Fri, 13 May 2016 04:41:13 GMT: DEBUG: Validating Preferences
Fri, 13 May 2016 04:41:13 GMT: DEBUG: COS: invoking validateDidFail
Fri, 13 May 2016 04:41:13 GMT: INFO: SC.Statechart<cloudos-statechart, sc1034>: BEGIN sendEvent: 'authDidNotValidate'
Fri, 13 May 2016 04:41:13 GMT: INFO: SC.Statechart<cloudos-statechart, sc1034>: validatingAuth.gettingReply: will handle event 'authDidNotValidate'
Fri, 13 May 2016 04:41:13 GMT: INFO: SC.Statechart<cloudos-statechart, sc1034>: BEGIN gotoState: active.authUI
Fri, 13 May 2016 04:41:13 GMT: INFO: SC.Statechart<cloudos-statechart, sc1034>: starting from current state: validatingAuth.gettingReply
Fri, 13 May 2016 04:41:13 GMT: INFO: SC.Statechart<cloudos-statechart, sc1034>: current states before: validatingAuth.gettingReply
Fri, 13 May 2016 04:41:13 GMT: INFO: SC.Statechart<cloudos-statechart, sc1034>: pivot state = __ROOT_STATE__
Fri, 13 May 2016 04:41:13 GMT: INFO: SC.Statechart<cloudos-statechart, sc1034>: <-- exiting state: validatingAuth.gettingReply
Fri, 13 May 2016 04:41:13 GMT: INFO: SC.Statechart<cloudos-statechart, sc1034>: <-- exiting state: validatingAuth
Fri, 13 May 2016 04:41:13 GMT: INFO: SC.Statechart<cloudos-statechart, sc1034>: --> entering state: active
Fri, 13 May 2016 04:41:13 GMT: INFO: SC.Statechart<cloudos-statechart, sc1034>: --> entering state: active.authUI
Fri, 13 May 2016 04:41:13 GMT: INFO: SC.Statechart<cloudos-statechart, sc1034>: --> entering state: active.authUI.appleIdLogin
Fri, 13 May 2016 04:41:13 GMT: DEBUG: Starting timer to track time taken by auth widget to load. Attempt Number 1
Fri, 13 May 2016 04:41:13 GMT: INFO: SC.Statechart<cloudos-statechart, sc1034>: current states after: active.authUI.appleIdLogin
Fri, 13 May 2016 04:41:13 GMT: INFO: SC.Statechart<cloudos-statechart, sc1034>: END gotoState: active.authUI
Fri, 13 May 2016 04:41:13 GMT: INFO: SC.Statechart<cloudos-statechart, sc1034>: END sendEvent: 'authDidNotValidate'
Fri, 13 May 2016 04:41:13 GMT: DEBUG: Check if X-APPLE-WEB-ID can be created
Fri, 13 May 2016 04:41:13 GMT: DEBUG: Creating the _usernameMonitorTimer
Fri, 13 May 2016 04:41:15 GMT: DEBUG: SC.Module: Prefetching module 'cloudkit/error_catcher'.
Fri, 13 May 2016 04:41:15 GMT: DEBUG: SC.Module: Loading CSS file in 'cloudkit/error_catcher' -> '/system/cloudos/16CHotfix21/cloudkit/error_catcher/16CHotfix21/en-us/stylesheet.css'
Fri, 13 May 2016 04:41:15 GMT: DEBUG: SC.Module: Loading JavaScript file in 'cloudkit/error_catcher' -> '/system/cloudos/16CHotfix21/cloudkit/error_catcher/16CHotfix21/en-us/javascript-strings.js'
Fri, 13 May 2016 04:41:15 GMT: DEBUG: SC.Module: Prefetching module 'cloudkit/first_run'.
Fri, 13 May 2016 04:41:15 GMT: DEBUG: SC.Module: 'cloudkit/first_run' depends on 'coreweb/timezone_picker', loading dependency…
Fri, 13 May 2016 04:41:15 GMT: DEBUG: SC.Module: Attempting to load 'coreweb/timezone_picker'
Fri, 13 May 2016 04:41:15 GMT: DEBUG: SC.Module: Module 'coreweb/timezone_picker' is not loaded, loading now.
Fri, 13 May 2016 04:41:15 GMT: DEBUG: SC.Module: Loading CSS file in 'coreweb/timezone_picker' -> '/system/cloudos/16CHotfix21/coreweb/timezone_picker/16CHotfix21/en-us/stylesheet.css'
Fri, 13 May 2016 04:41:15 GMT: DEBUG: SC.Module: Loading JavaScript file in 'coreweb/timezone_picker' -> '/system/cloudos/16CHotfix21/coreweb/timezone_picker/16CHotfix21/en-us/javascript-strings.js'
Fri, 13 May 2016 04:41:15 GMT: DEBUG: SC.Module: 'cloudkit/first_run' depends on 'cloudkit/photo', loading dependency…
Fri, 13 May 2016 04:41:15 GMT: DEBUG: SC.Module: Attempting to load 'cloudkit/photo'
Fri, 13 May 2016 04:41:15 GMT: DEBUG: SC.Module: Module 'cloudkit/photo' is not loaded, loading now.
Fri, 13 May 2016 04:41:15 GMT: DEBUG: SC.Module: Loading JavaScript file in 'cloudkit/photo' -> '/system/cloudos/16CHotfix21/cloudkit/photo/16CHotfix21/en-us/javascript-strings.js'
Fri, 13 May 2016 04:41:15 GMT: DEBUG: SC.Module: Loading CSS file in 'cloudkit/first_run' -> '/system/cloudos/16CHotfix21/cloudkit/first_run/16CHotfix21/en-us/stylesheet.css'
Fri, 13 May 2016 04:41:15 GMT: DEBUG: SC.Module: Loading JavaScript file in 'cloudkit/first_run' -> '/system/cloudos/16CHotfix21/cloudkit/first_run/16CHotfix21/en-us/javascript-strings.js'
Fri, 13 May 2016 04:41:15 GMT: DEBUG: SC.Module: Prefetching module 'cloudkit/core_types'.
Fri, 13 May 2016 04:41:15 GMT: DEBUG: SC.Module: Loading JavaScript file in 'cloudkit/core_types' -> '/system/cloudos/16CHotfix21/cloudkit/core_types/16CHotfix21/en-us/javascript-strings.js'
Fri, 13 May 2016 04:41:15 GMT: DEBUG: SC.Module: Prefetching module 'cloudos_foundation/language'.
Fri, 13 May 2016 04:41:15 GMT: DEBUG: SC.Module: Loading JavaScript file in 'cloudos_foundation/language' -> '/system/cloudos/16CHotfix21/cloudos_foundation/language/16CHotfix21/en-us/javascript-strings.js'
Fri, 13 May 2016 04:41:15 GMT: DEBUG: SC.Module: Prefetching module 'coreweb/date_formatter'.
Fri, 13 May 2016 04:41:15 GMT: DEBUG: SC.Module: Loading JavaScript file in 'coreweb/date_formatter' -> '/system/cloudos/16CHotfix21/coreweb/date_formatter/16CHotfix21/en-us/javascript-strings.js'
Fri, 13 May 2016 04:41:15 GMT: DEBUG: SC.Module: Prefetching module 'cloudos_foundation/alarms'.
Fri, 13 May 2016 04:41:15 GMT: DEBUG: SC.Module: Loading CSS file in 'cloudos_foundation/alarms' -> '/system/cloudos/16CHotfix21/cloudos_foundation/alarms/16CHotfix21/en-us/stylesheet.css'
Fri, 13 May 2016 04:41:15 GMT: DEBUG: SC.Module: Loading JavaScript file in 'cloudos_foundation/alarms' -> '/system/cloudos/16CHotfix21/cloudos_foundation/alarms/16CHotfix21/en-us/javascript-strings.js'
Fri, 13 May 2016 04:41:15 GMT: DEBUG: SC.Module: Module 'cloudkit/error_catcher' finished loading.
Fri, 13 May 2016 04:41:15 GMT: DEBUG: SC.Module: Module 'cloudkit/error_catcher' was prefetched, not evaluating until needed.
Fri, 13 May 2016 04:41:15 GMT: DEBUG: SC.Module: Module 'cloudkit/photo' finished loading.
Fri, 13 May 2016 04:41:15 GMT: DEBUG: SC.Module: Evaluating and invoking callbacks for 'cloudkit/photo'.
Fri, 13 May 2016 04:41:15 GMT: DEBUG: SC.Module: Module 'cloudkit/photo' has completed loading, invoking callbacks.
Fri, 13 May 2016 04:41:15 GMT: DEBUG: SC.Module: Module 'coreweb/timezone_picker' finished loading.
Fri, 13 May 2016 04:41:15 GMT: DEBUG: SC.Module: Evaluating and invoking callbacks for 'coreweb/timezone_picker'.
Fri, 13 May 2016 04:41:15 GMT: DEBUG: SC.Module: Module 'coreweb/timezone_picker' has completed loading, invoking callbacks.
Fri, 13 May 2016 04:41:15 GMT: DEBUG: SC.Module: Module 'cloudos_foundation/language' finished loading.
Fri, 13 May 2016 04:41:15 GMT: DEBUG: SC.Module: Module 'cloudos_foundation/language' was prefetched, not evaluating until needed.
Fri, 13 May 2016 04:41:15 GMT: DEBUG: SC.Module: Module 'coreweb/date_formatter' finished loading.
Fri, 13 May 2016 04:41:15 GMT: DEBUG: SC.Module: Module 'coreweb/date_formatter' was prefetched, not evaluating until needed.
Fri, 13 May 2016 04:41:15 GMT: DEBUG: SC.Module: Module 'cloudos_foundation/alarms' finished loading.
Fri, 13 May 2016 04:41:15 GMT: DEBUG: SC.Module: Module 'cloudos_foundation/alarms' was prefetched, not evaluating until needed.
Fri, 13 May 2016 04:41:15 GMT: DEBUG: SC.Module: Module 'cloudkit/core_types' finished loading.
Fri, 13 May 2016 04:41:15 GMT: DEBUG: SC.Module: Module 'cloudkit/core_types' was prefetched, not evaluating until needed.
Fri, 13 May 2016 04:41:15 GMT: DEBUG: SC.Module: Module 'cloudkit/first_run' finished loading.
Fri, 13 May 2016 04:41:15 GMT: DEBUG: SC.Module: Module 'cloudkit/first_run' was prefetched, not evaluating until needed.
Fri, 13 May 2016 04:41:22 GMT: DEBUG: Sending stats to feedbackws
Fri, 13 May 2016 04:41:22 GMT: DEBUG: --> Request 3: POST to https://feedbackws.icloud.com/reportStats, headers: Content-Type=text/plain, body: (omitted)
Fri, 13 May 2016 04:41:22 GMT: DEBUG: <-- Response 3: 200 (286ms), headers: Cache-Control=no-cache, no-store, private, Content-Type=application/json; charset=UTF-8, X-Apple-Request-UUID=55c2a35a-20e5-49bd-d111-8d573bf41ddc body: (omitted)
Fri, 13 May 2016 04:41:22 GMT: INFO: Successfully sent stats to feedbackws
Fri, 13 May 2016 04:41:59 GMT: DEBUG: Auth Widget failed to load
Fri, 13 May 2016 04:41:59 GMT: DEBUG: Retrying to load the Auth Widget with attempt number 1
Fri, 13 May 2016 04:41:59 GMT: DEBUG: Starting timer to track time taken by auth widget to load. Attempt Number 2
Fri, 13 May 2016 04:42:08 GMT: DEBUG: Sending stats to feedbackws
Fri, 13 May 2016 04:42:08 GMT: DEBUG: --> Request 4: POST to https://feedbackws.icloud.com/reportStats, headers: Content-Type=text/plain, body: (omitted)
Fri, 13 May 2016 04:42:09 GMT: DEBUG: <-- Response 4: 200 (249ms), headers: Cache-Control=no-cache, no-store, private, Content-Type=application/json; charset=UTF-8, X-Apple-Request-UUID=b0a3f3d5-2f6a-ea86-df69-6b352c6296aa body: (omitted)
Fri, 13 May 2016 04:42:09 GMT: INFO: Successfully sent stats to feedbackws
Fri, 13 May 2016 04:42:11 GMT: DEBUG: CloudOS window received focus event
Fri, 13 May 2016 04:42:44 GMT: DEBUG: Auth Widget failed to load
Fri, 13 May 2016 04:42:44 GMT: DEBUG: Failed to load Auth Widget even after 1 retries
Fri, 13 May 2016 04:42:44 GMT: INFO: SC.Statechart<cloudos-statechart, sc1034>: BEGIN sendEvent: 'appleAuthPaneFailedToLoad'
Fri, 13 May 2016 04:42:44 GMT: INFO: SC.Statechart<cloudos-statechart, sc1034>: active.authUI.appleIdLogin: will handle event 'appleAuthPaneFailedToLoad'
Fri, 13 May 2016 04:42:44 GMT: INFO: SC.Statechart<cloudos-statechart, sc1034>: END sendEvent: 'appleAuthPaneFailedToLoad'
Fri, 13 May 2016 04:42:52 GMT: DEBUG: Sending stats to feedbackws
Fri, 13 May 2016 04:42:52 GMT: DEBUG: --> Request 5: POST to https://feedbackws.icloud.com/reportStats, headers: Content-Type=text/plain, body: (omitted)
Fri, 13 May 2016 04:42:53 GMT: DEBUG: <-- Response 5: 200 (340ms), headers: Cache-Control=no-cache, no-store, private, Content-Type=application/json; charset=UTF-8, X-Apple-Request-UUID=ff3a96ff-9af6-8574-b022-399ee16bc52f body: (omitted)
Fri, 13 May 2016 04:42:53 GMT: INFO: Successfully sent stats to feedbackws
Fri, 13 May 2016 04:42:59 GMT: INFO: Spent 289 ms symbolicating
Fri, 13 May 2016 04:42:59 GMT: DEBUG: CloudKit: ErrorCatcher dialog invoked.
Fri, 13 May 2016 04:42:59 GMT: DEBUG: SC.Module: Attempting to load 'cloudkit/error_catcher'
Fri, 13 May 2016 04:42:59 GMT: DEBUG: SC.Module: Module 'cloudkit/error_catcher' already loaded.
Fri, 13 May 2016 04:42:59 GMT: DEBUG: SC.Module: Evaluating JavaScript for module 'cloudkit/error_catcher'.
Fri, 13 May 2016 04:42:59 GMT: DEBUG: SC.Module: Module 'cloudkit/error_catcher' has completed loading, invoking callbacks.
1. I am not logged in at all.
2. The login box where you enter your email and password doesnt load.
3. An error message pops up.
I have tried the usual troubleshooting restart, whatever else nothing works. Was there some funky update that caused this problem? HELP. THANKS
Error Message:
ERROR
The Apple Auth widget failed to load
FILE
Unknown
LINE
Unknown
STACK
Error: The Apple Auth widget failed to load
at CW.mixin.fatalError (https://www.icloud.com/system/cloudos/16CHotfix21/en-us/javascript-packed.js:480:525)
at https://www.icloud.com/system/cloudos/16CHotfix21/en-us/javascript-packed.js:771:241
at Object.SC.run (https://www.icloud.com/system/cloudos/16CHotfix21/en-us/javascript-packed.js:152:134)
at CW.Alert.show.leftButton.action (https://www.icloud.com/system/cloudos/16CHotfix21/en-us/javascript-packed.js:771:223)
at SC.ButtonView.SC.View.extend._runAction (https://www.icloud.com/system/cloudos/16CHotfix21/en-us/javascript-packed.js:333:675)
at SC.ButtonView.SC.View.extend._action (https://www.icloud.com/system/cloudos/16CHotfix21/en-us/javascript-packed.js:333:535)
at SC.ButtonView.SC.View.extend.mouseUp (https://www.icloud.com/system/cloudos/16CHotfix21/en-us/javascript-packed.js:332:690)
at SC.Object.tryToPerform (https://www.icloud.com/system/cloudos/16CHotfix21/en-us/javascript-packed.js:131:1202)
at SC.Pane.SC.View.extend.sendEvent (https://www.icloud.com/system/cloudos/16CHotfix21/en-us/javascript-packed.js:207:228)
at .<anonymous> (https://www.icloud.com/system/cloudos/16CHotfix21/en-us/javascript-packed.js:218:562)
MOST RECENT STACK
function (){CW.fatalError("The Apple Auth widget failed to load")}
> args: undefined, undefined, undefined, undefined, undefined
SC.run
> args: function (){CW.fatalError("The Apple Auth widget failed to load")}, undefined, undefined, undefined, undefined
CW.Alert.LeftButtonView#action
> args: [object Object], undefined, undefined, undefined, undefined
SC.ButtonView#_runAction
> args: [object Object], undefined, undefined, undefined, undefined
SC.ButtonView#_action
> args: [object Object], undefined, undefined, undefined, undefined
SC.ButtonView#mouseUp
> args: [object Object], undefined, undefined, undefined, undefined
SC.Object#tryToPerform
> args: mouseUp, [object Object], undefined, undefined, undefined
SC.Pane#sendEvent
> args: mouseUp, [object Object], CW.Alert.LeftButtonView:sc2005, undefined, undefined
function (){n?r=n.get("pane"):r=this.get("menuPane")||this.get("keyPane")||this.get("mainPane"),i=r?r.sendEvent(e,t,n):null}
> args: undefined, undefined, undefined, undefined, undefined
SC.run
> args: function (){CW.fatalError("The Apple Auth widget failed to load")}, undefined, undefined, undefined, undefined
(Because SC.run was called recursively, no more of the stack is available)
IS FATAL
true
TYPE
exception
APPLICATION NAME
cloudos
APP STATECHART
SC.Statechart:sc1034
initialized: true
name: cloudos-statechart
current-states: [
active.authUI.appleIdLogin
]
state-transition:
active: false
suspended: false
handling-event: false
BUILD NUMBER
16CHotfix21
MASTERING NUMBER
16CHotfix21
TIME
Fri May 13 2016 12:42:59 GMT+0800 (SGT) (1463114579923)
HOST
www.icloud.com
USER AGENT
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_11_4) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/50.0.2661.102 Safari/537.36
ENVIRONMENT
PROD
RECENT LOG MESSAGES
Fri, 13 May 2016 04:41:13 GMT: DEBUG: SC.Module: Attempting to load 'cloudos_foundation/springboard'
Fri, 13 May 2016 04:41:13 GMT: DEBUG: SC.Module: Module 'cloudos_foundation/springboard' already loaded.
Fri, 13 May 2016 04:41:13 GMT: DEBUG: SC.Module: Evaluating JavaScript for module 'cloudos_foundation/springboard'.
Fri, 13 May 2016 04:41:13 GMT: DEBUG: CloudOS.main() already has localized strings, proceeding to run CloudOS.run() now.
Fri, 13 May 2016 04:41:13 GMT: DEBUG: Loading localized strings and metrics
Fri, 13 May 2016 04:41:13 GMT: DEBUG: --> Request 1: GET to https://www.icloud.com/applications/newspublisher/current/info.json, headers: Content-Type=text/plain, body: (omitted)
Fri, 13 May 2016 04:41:13 GMT: INFO: SC.Statechart<cloudos-statechart, sc1034>: BEGIN initialize statechart
Fri, 13 May 2016 04:41:13 GMT: INFO: SC.Statechart<cloudos-statechart, sc1034>: BEGIN gotoState: __ROOT_STATE__
Fri, 13 May 2016 04:41:13 GMT: INFO: SC.Statechart<cloudos-statechart, sc1034>: starting from current state: ---
Fri, 13 May 2016 04:41:13 GMT: INFO: SC.Statechart<cloudos-statechart, sc1034>: current states before: ---
Fri, 13 May 2016 04:41:13 GMT: INFO: SC.Statechart<cloudos-statechart, sc1034>: --> entering state: __ROOT_STATE__
Fri, 13 May 2016 04:41:13 GMT: INFO: SC.Statechart<cloudos-statechart, sc1034>: --> entering state: loading
Fri, 13 May 2016 04:41:13 GMT: INFO: Trying to load font SFNSText
Fri, 13 May 2016 04:41:13 GMT: INFO: SC.Statechart<cloudos-statechart, sc1034>: current states after: loading
Fri, 13 May 2016 04:41:13 GMT: INFO: SC.Statechart<cloudos-statechart, sc1034>: END gotoState: __ROOT_STATE__
Fri, 13 May 2016 04:41:13 GMT: INFO: SC.Statechart<cloudos-statechart, sc1034>: END initialize statechart
Fri, 13 May 2016 04:41:13 GMT: DEBUG: Language check for CloudOS: null -> en-us. We WILL relocalize cloudOS.
Fri, 13 May 2016 04:41:13 GMT: DEBUG: SC.Module: Module 'cloudos_foundation/springboard' has completed loading, invoking callbacks.
Fri, 13 May 2016 04:41:13 GMT: DEBUG: <-- Response 1: 200 (361ms), headers: Accept-Ranges=bytes, Access-Control-Allow-Origin=*, Cache-Control=public, max-age=300, Content-Encoding=gzip, Content-Language=en-us, Content-Length=182, Content-Type=application/json, Date=Fri, 13 May 2016 04:37:34 GMT, ETag="110-52fc43a5fb6c0", Server=Apache, Vary=Accept-Encoding, X-Responding-Instance=anton-apache:32601@mr11p26ic-hpaf05100101:9081:1D18 body: (omitted)
Fri, 13 May 2016 04:41:13 GMT: DEBUG: Adding additional data for newspublisher
Fri, 13 May 2016 04:41:13 GMT: DEBUG: Springboard: A wait condition became satisfied. Still waiting on 1 conditions. Requirement was: dynamic app newspublisher
Fri, 13 May 2016 04:41:13 GMT: DEBUG: SFNSText font is loaded
Fri, 13 May 2016 04:41:13 GMT: INFO: SC.Statechart<cloudos-statechart, sc1034>: BEGIN gotoState: validatingAuth
Fri, 13 May 2016 04:41:13 GMT: INFO: SC.Statechart<cloudos-statechart, sc1034>: starting from current state: loading
Fri, 13 May 2016 04:41:13 GMT: INFO: SC.Statechart<cloudos-statechart, sc1034>: current states before: loading
Fri, 13 May 2016 04:41:13 GMT: INFO: SC.Statechart<cloudos-statechart, sc1034>: pivot state = __ROOT_STATE__
Fri, 13 May 2016 04:41:13 GMT: INFO: SC.Statechart<cloudos-statechart, sc1034>: <-- exiting state: loading
Fri, 13 May 2016 04:41:13 GMT: INFO: SC.Statechart<cloudos-statechart, sc1034>: --> entering state: validatingAuth
Fri, 13 May 2016 04:41:13 GMT: INFO: SC.Statechart<cloudos-statechart, sc1034>: --> entering state: validatingAuth.gettingReply
Fri, 13 May 2016 04:41:13 GMT: DEBUG: COS: Sending validate POST request to https://setup.icloud.com/setup/ws/1/validate
Fri, 13 May 2016 04:41:13 GMT: DEBUG: --> Request 2: POST to https://setup.icloud.com/setup/ws/1...4E775FC750D&clientMasteringNumber=16CHotfix21, headers: Content-Type=text/plain, body: (omitted)
Fri, 13 May 2016 04:41:13 GMT: INFO: SC.Statechart<cloudos-statechart, sc1034>: current states after: validatingAuth.gettingReply
Fri, 13 May 2016 04:41:13 GMT: INFO: SC.Statechart<cloudos-statechart, sc1034>: END gotoState: validatingAuth
Fri, 13 May 2016 04:41:13 GMT: DEBUG: <-- Response 2: 421 (263ms), headers: Cache-Control=no-cache, no-store, private, Content-Type=application/json; charset=UTF-8 body: {"success":false,"configBag":{"urls":{"accountCreateUI":"https://appleid.apple.com/widget/account/?widgetKey=83545bf919730e51dbfba24e7e8a78d2#!create","accountLoginUI":"https://idmsa.apple.com/appleauth/auth/signin?widgetKey=83545bf919730e51dbfba24e7e8a78d2","accountLogin":"https://setup.icloud.com/setup/ws/1/accountLogin","accountRepairUI":"https://appleid.apple.com/widget/account/?widgetKey=83545bf919730e51dbfba24e7e8a78d2#!repair","downloadICloudTerms":"https://setup.icloud.com/setup/ws/1/downloadLiteTerms","repairDone":"https://setup.icloud.com/setup/ws/1/repairDone","accountCreate":"https://setup.icloud.com/setup/ws/1/createLiteAccount","getICloudTerms":"https://setup.icloud.com/setup/ws/1/getLiteTerms"},"accountCreateEnabled":"true"},"error":"Missing X-APPLE-WEBAUTH-TOKEN cookie"}
Fri, 13 May 2016 04:41:13 GMT: DEBUG: Validating Preferences
Fri, 13 May 2016 04:41:13 GMT: DEBUG: COS: invoking validateDidFail
Fri, 13 May 2016 04:41:13 GMT: INFO: SC.Statechart<cloudos-statechart, sc1034>: BEGIN sendEvent: 'authDidNotValidate'
Fri, 13 May 2016 04:41:13 GMT: INFO: SC.Statechart<cloudos-statechart, sc1034>: validatingAuth.gettingReply: will handle event 'authDidNotValidate'
Fri, 13 May 2016 04:41:13 GMT: INFO: SC.Statechart<cloudos-statechart, sc1034>: BEGIN gotoState: active.authUI
Fri, 13 May 2016 04:41:13 GMT: INFO: SC.Statechart<cloudos-statechart, sc1034>: starting from current state: validatingAuth.gettingReply
Fri, 13 May 2016 04:41:13 GMT: INFO: SC.Statechart<cloudos-statechart, sc1034>: current states before: validatingAuth.gettingReply
Fri, 13 May 2016 04:41:13 GMT: INFO: SC.Statechart<cloudos-statechart, sc1034>: pivot state = __ROOT_STATE__
Fri, 13 May 2016 04:41:13 GMT: INFO: SC.Statechart<cloudos-statechart, sc1034>: <-- exiting state: validatingAuth.gettingReply
Fri, 13 May 2016 04:41:13 GMT: INFO: SC.Statechart<cloudos-statechart, sc1034>: <-- exiting state: validatingAuth
Fri, 13 May 2016 04:41:13 GMT: INFO: SC.Statechart<cloudos-statechart, sc1034>: --> entering state: active
Fri, 13 May 2016 04:41:13 GMT: INFO: SC.Statechart<cloudos-statechart, sc1034>: --> entering state: active.authUI
Fri, 13 May 2016 04:41:13 GMT: INFO: SC.Statechart<cloudos-statechart, sc1034>: --> entering state: active.authUI.appleIdLogin
Fri, 13 May 2016 04:41:13 GMT: DEBUG: Starting timer to track time taken by auth widget to load. Attempt Number 1
Fri, 13 May 2016 04:41:13 GMT: INFO: SC.Statechart<cloudos-statechart, sc1034>: current states after: active.authUI.appleIdLogin
Fri, 13 May 2016 04:41:13 GMT: INFO: SC.Statechart<cloudos-statechart, sc1034>: END gotoState: active.authUI
Fri, 13 May 2016 04:41:13 GMT: INFO: SC.Statechart<cloudos-statechart, sc1034>: END sendEvent: 'authDidNotValidate'
Fri, 13 May 2016 04:41:13 GMT: DEBUG: Check if X-APPLE-WEB-ID can be created
Fri, 13 May 2016 04:41:13 GMT: DEBUG: Creating the _usernameMonitorTimer
Fri, 13 May 2016 04:41:15 GMT: DEBUG: SC.Module: Prefetching module 'cloudkit/error_catcher'.
Fri, 13 May 2016 04:41:15 GMT: DEBUG: SC.Module: Loading CSS file in 'cloudkit/error_catcher' -> '/system/cloudos/16CHotfix21/cloudkit/error_catcher/16CHotfix21/en-us/stylesheet.css'
Fri, 13 May 2016 04:41:15 GMT: DEBUG: SC.Module: Loading JavaScript file in 'cloudkit/error_catcher' -> '/system/cloudos/16CHotfix21/cloudkit/error_catcher/16CHotfix21/en-us/javascript-strings.js'
Fri, 13 May 2016 04:41:15 GMT: DEBUG: SC.Module: Prefetching module 'cloudkit/first_run'.
Fri, 13 May 2016 04:41:15 GMT: DEBUG: SC.Module: 'cloudkit/first_run' depends on 'coreweb/timezone_picker', loading dependency…
Fri, 13 May 2016 04:41:15 GMT: DEBUG: SC.Module: Attempting to load 'coreweb/timezone_picker'
Fri, 13 May 2016 04:41:15 GMT: DEBUG: SC.Module: Module 'coreweb/timezone_picker' is not loaded, loading now.
Fri, 13 May 2016 04:41:15 GMT: DEBUG: SC.Module: Loading CSS file in 'coreweb/timezone_picker' -> '/system/cloudos/16CHotfix21/coreweb/timezone_picker/16CHotfix21/en-us/stylesheet.css'
Fri, 13 May 2016 04:41:15 GMT: DEBUG: SC.Module: Loading JavaScript file in 'coreweb/timezone_picker' -> '/system/cloudos/16CHotfix21/coreweb/timezone_picker/16CHotfix21/en-us/javascript-strings.js'
Fri, 13 May 2016 04:41:15 GMT: DEBUG: SC.Module: 'cloudkit/first_run' depends on 'cloudkit/photo', loading dependency…
Fri, 13 May 2016 04:41:15 GMT: DEBUG: SC.Module: Attempting to load 'cloudkit/photo'
Fri, 13 May 2016 04:41:15 GMT: DEBUG: SC.Module: Module 'cloudkit/photo' is not loaded, loading now.
Fri, 13 May 2016 04:41:15 GMT: DEBUG: SC.Module: Loading JavaScript file in 'cloudkit/photo' -> '/system/cloudos/16CHotfix21/cloudkit/photo/16CHotfix21/en-us/javascript-strings.js'
Fri, 13 May 2016 04:41:15 GMT: DEBUG: SC.Module: Loading CSS file in 'cloudkit/first_run' -> '/system/cloudos/16CHotfix21/cloudkit/first_run/16CHotfix21/en-us/stylesheet.css'
Fri, 13 May 2016 04:41:15 GMT: DEBUG: SC.Module: Loading JavaScript file in 'cloudkit/first_run' -> '/system/cloudos/16CHotfix21/cloudkit/first_run/16CHotfix21/en-us/javascript-strings.js'
Fri, 13 May 2016 04:41:15 GMT: DEBUG: SC.Module: Prefetching module 'cloudkit/core_types'.
Fri, 13 May 2016 04:41:15 GMT: DEBUG: SC.Module: Loading JavaScript file in 'cloudkit/core_types' -> '/system/cloudos/16CHotfix21/cloudkit/core_types/16CHotfix21/en-us/javascript-strings.js'
Fri, 13 May 2016 04:41:15 GMT: DEBUG: SC.Module: Prefetching module 'cloudos_foundation/language'.
Fri, 13 May 2016 04:41:15 GMT: DEBUG: SC.Module: Loading JavaScript file in 'cloudos_foundation/language' -> '/system/cloudos/16CHotfix21/cloudos_foundation/language/16CHotfix21/en-us/javascript-strings.js'
Fri, 13 May 2016 04:41:15 GMT: DEBUG: SC.Module: Prefetching module 'coreweb/date_formatter'.
Fri, 13 May 2016 04:41:15 GMT: DEBUG: SC.Module: Loading JavaScript file in 'coreweb/date_formatter' -> '/system/cloudos/16CHotfix21/coreweb/date_formatter/16CHotfix21/en-us/javascript-strings.js'
Fri, 13 May 2016 04:41:15 GMT: DEBUG: SC.Module: Prefetching module 'cloudos_foundation/alarms'.
Fri, 13 May 2016 04:41:15 GMT: DEBUG: SC.Module: Loading CSS file in 'cloudos_foundation/alarms' -> '/system/cloudos/16CHotfix21/cloudos_foundation/alarms/16CHotfix21/en-us/stylesheet.css'
Fri, 13 May 2016 04:41:15 GMT: DEBUG: SC.Module: Loading JavaScript file in 'cloudos_foundation/alarms' -> '/system/cloudos/16CHotfix21/cloudos_foundation/alarms/16CHotfix21/en-us/javascript-strings.js'
Fri, 13 May 2016 04:41:15 GMT: DEBUG: SC.Module: Module 'cloudkit/error_catcher' finished loading.
Fri, 13 May 2016 04:41:15 GMT: DEBUG: SC.Module: Module 'cloudkit/error_catcher' was prefetched, not evaluating until needed.
Fri, 13 May 2016 04:41:15 GMT: DEBUG: SC.Module: Module 'cloudkit/photo' finished loading.
Fri, 13 May 2016 04:41:15 GMT: DEBUG: SC.Module: Evaluating and invoking callbacks for 'cloudkit/photo'.
Fri, 13 May 2016 04:41:15 GMT: DEBUG: SC.Module: Module 'cloudkit/photo' has completed loading, invoking callbacks.
Fri, 13 May 2016 04:41:15 GMT: DEBUG: SC.Module: Module 'coreweb/timezone_picker' finished loading.
Fri, 13 May 2016 04:41:15 GMT: DEBUG: SC.Module: Evaluating and invoking callbacks for 'coreweb/timezone_picker'.
Fri, 13 May 2016 04:41:15 GMT: DEBUG: SC.Module: Module 'coreweb/timezone_picker' has completed loading, invoking callbacks.
Fri, 13 May 2016 04:41:15 GMT: DEBUG: SC.Module: Module 'cloudos_foundation/language' finished loading.
Fri, 13 May 2016 04:41:15 GMT: DEBUG: SC.Module: Module 'cloudos_foundation/language' was prefetched, not evaluating until needed.
Fri, 13 May 2016 04:41:15 GMT: DEBUG: SC.Module: Module 'coreweb/date_formatter' finished loading.
Fri, 13 May 2016 04:41:15 GMT: DEBUG: SC.Module: Module 'coreweb/date_formatter' was prefetched, not evaluating until needed.
Fri, 13 May 2016 04:41:15 GMT: DEBUG: SC.Module: Module 'cloudos_foundation/alarms' finished loading.
Fri, 13 May 2016 04:41:15 GMT: DEBUG: SC.Module: Module 'cloudos_foundation/alarms' was prefetched, not evaluating until needed.
Fri, 13 May 2016 04:41:15 GMT: DEBUG: SC.Module: Module 'cloudkit/core_types' finished loading.
Fri, 13 May 2016 04:41:15 GMT: DEBUG: SC.Module: Module 'cloudkit/core_types' was prefetched, not evaluating until needed.
Fri, 13 May 2016 04:41:15 GMT: DEBUG: SC.Module: Module 'cloudkit/first_run' finished loading.
Fri, 13 May 2016 04:41:15 GMT: DEBUG: SC.Module: Module 'cloudkit/first_run' was prefetched, not evaluating until needed.
Fri, 13 May 2016 04:41:22 GMT: DEBUG: Sending stats to feedbackws
Fri, 13 May 2016 04:41:22 GMT: DEBUG: --> Request 3: POST to https://feedbackws.icloud.com/reportStats, headers: Content-Type=text/plain, body: (omitted)
Fri, 13 May 2016 04:41:22 GMT: DEBUG: <-- Response 3: 200 (286ms), headers: Cache-Control=no-cache, no-store, private, Content-Type=application/json; charset=UTF-8, X-Apple-Request-UUID=55c2a35a-20e5-49bd-d111-8d573bf41ddc body: (omitted)
Fri, 13 May 2016 04:41:22 GMT: INFO: Successfully sent stats to feedbackws
Fri, 13 May 2016 04:41:59 GMT: DEBUG: Auth Widget failed to load
Fri, 13 May 2016 04:41:59 GMT: DEBUG: Retrying to load the Auth Widget with attempt number 1
Fri, 13 May 2016 04:41:59 GMT: DEBUG: Starting timer to track time taken by auth widget to load. Attempt Number 2
Fri, 13 May 2016 04:42:08 GMT: DEBUG: Sending stats to feedbackws
Fri, 13 May 2016 04:42:08 GMT: DEBUG: --> Request 4: POST to https://feedbackws.icloud.com/reportStats, headers: Content-Type=text/plain, body: (omitted)
Fri, 13 May 2016 04:42:09 GMT: DEBUG: <-- Response 4: 200 (249ms), headers: Cache-Control=no-cache, no-store, private, Content-Type=application/json; charset=UTF-8, X-Apple-Request-UUID=b0a3f3d5-2f6a-ea86-df69-6b352c6296aa body: (omitted)
Fri, 13 May 2016 04:42:09 GMT: INFO: Successfully sent stats to feedbackws
Fri, 13 May 2016 04:42:11 GMT: DEBUG: CloudOS window received focus event
Fri, 13 May 2016 04:42:44 GMT: DEBUG: Auth Widget failed to load
Fri, 13 May 2016 04:42:44 GMT: DEBUG: Failed to load Auth Widget even after 1 retries
Fri, 13 May 2016 04:42:44 GMT: INFO: SC.Statechart<cloudos-statechart, sc1034>: BEGIN sendEvent: 'appleAuthPaneFailedToLoad'
Fri, 13 May 2016 04:42:44 GMT: INFO: SC.Statechart<cloudos-statechart, sc1034>: active.authUI.appleIdLogin: will handle event 'appleAuthPaneFailedToLoad'
Fri, 13 May 2016 04:42:44 GMT: INFO: SC.Statechart<cloudos-statechart, sc1034>: END sendEvent: 'appleAuthPaneFailedToLoad'
Fri, 13 May 2016 04:42:52 GMT: DEBUG: Sending stats to feedbackws
Fri, 13 May 2016 04:42:52 GMT: DEBUG: --> Request 5: POST to https://feedbackws.icloud.com/reportStats, headers: Content-Type=text/plain, body: (omitted)
Fri, 13 May 2016 04:42:53 GMT: DEBUG: <-- Response 5: 200 (340ms), headers: Cache-Control=no-cache, no-store, private, Content-Type=application/json; charset=UTF-8, X-Apple-Request-UUID=ff3a96ff-9af6-8574-b022-399ee16bc52f body: (omitted)
Fri, 13 May 2016 04:42:53 GMT: INFO: Successfully sent stats to feedbackws
Fri, 13 May 2016 04:42:59 GMT: INFO: Spent 289 ms symbolicating
Fri, 13 May 2016 04:42:59 GMT: DEBUG: CloudKit: ErrorCatcher dialog invoked.
Fri, 13 May 2016 04:42:59 GMT: DEBUG: SC.Module: Attempting to load 'cloudkit/error_catcher'
Fri, 13 May 2016 04:42:59 GMT: DEBUG: SC.Module: Module 'cloudkit/error_catcher' already loaded.
Fri, 13 May 2016 04:42:59 GMT: DEBUG: SC.Module: Evaluating JavaScript for module 'cloudkit/error_catcher'.
Fri, 13 May 2016 04:42:59 GMT: DEBUG: SC.Module: Module 'cloudkit/error_catcher' has completed loading, invoking callbacks.
