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In a recently updated support document, Apple has advised customers not to include any bands or accessories when mailing in their Apple Watch to the company for repair, as they apparently will not be returned upon completion of servicing.

apple-watch-blue-band.png

AppleInsider spotted the new wording:
Your Apple Watch band and any other accessories that you send won't be returned, so please remove them before sending your Apple Watch in for service.

Learn how to remove your band. If you have a Link Bracelet band, remember to separate the links before you remove the band.
The support document previously said that customers "don't need" to send in their Apple Watch band or other accessories.

AppleInsider reported that Apple's prior approach was to bundle together any bands or accessories sent alongside an Apple Watch and return them when possible. It is unclear what prompted this to change.

Article Link: PSA: Remove Any Bands or Accessories Before Shipping an Apple Watch for Repair
 
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I've sent in a couple watches dating back to v2 for replacement/repair. Instructions always seemed pretty clear to send just the watch, no straps. Also kind of self-critiquing when they send the box to ship it in and it's custom made for just the watch enclosure.
 
I've sent in a couple watches dating back to v2 for replacement/repair. Instructions always seemed pretty clear to send just the watch, no straps. Also kind of self-critiquing when they send the box to ship it in and it's custom made for just the watch enclosure.
Exactly. I thought this was clear from the instructions. You never send in accessories
 
I've sent in a couple watches dating back to v2 for replacement/repair. Instructions always seemed pretty clear to send just the watch, no straps. Also kind of self-critiquing when they send the box to ship it in and it's custom made for just the watch enclosure.
Exactly. I thought this was clear from the instructions. You never send in accessories
I don't know; it was a pretty tight fit, but I managed to get my strap in the box after cutting it up.

Apple didn't even send back the pieces. :(

WatchBandPieces.gif
 
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When I worked for Apple Retail(2012-2018) we never sent any watches out with bands. It wasn’t allowed. They aren’t repaired by Apple anyway. It’s a third party repair facility they are sent to. Pegatron Technologies is where our store in Texas sent them
 
Given the current situation it seems unsanitary, also. At least the watch can be cleaned quickly for the safety of the tech... but the various materials used for straps aren't always easily sanitized without potential for damaging them, so I doubt Apple wants complaints about what the Clorox wipes did to your leather band.
 
I returned three watches and The Documentation was very clear not to send anything but the watch itself that is also true for trade in's. :)
 
I was gonna say "**** offffffffff - so if I mistakenly send in a £600 metal strap that's just tough?", but other posters are saying Apple sends you a box specifically sized for just the watch body anyway, so sounds like a none-issue. I hope they make it super, *super* clear though!
 
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This is nothing new. Since the original any time you take an Apple Watch to get serviced at an Apple Store they always make you keep your bands.
 
Why wouldn’t they return it?

You have to remember 90% of communication like this is a consequence of how adversarial the US legal system is.
I expect they will try to return such things, but it's one more thing that can go wrong and then you have some dick suing Apple for a million dollars because Apple lost his grandfather's precious watch band that was with Grandad in Korea...
 
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I really hope that this is just a policy that they publish to reduce hassle and inconvenience, but that they don't enforce
What is the point of a policy if it is not enforced? If you ignore the instructions and still send in a band, tough luck.
 
They will not send it back because they do not want to receive it in the first place, duh! Anyone to whom the reason for this is unclear needs to go watch some more hand washing videos. ;-)
 
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I really hope that this is just a policy that they publish to reduce hassle and inconvenience, but that they don't enforce
I'd assume that they do enforce the policy, because the work necessary to "not enforce" could be substantial.

I guess you have to define "hassle and inconvenience." A high percentage of items (not just watches, but phones, iPads, etc.) are replaced rather than repaired. Consider the systems that would have to be in place to make sure a particular watch band (or Otterbox case, charging cable, SIM card) makes its way to the department that ships those replacements and is reliably reunited with the correct replacement unit. If the items are repaired rather than replaced, those extra items have to either travel with the item throughout the repair process, or be stored elsewhere and, again, reunited prior to return shipping.

These aren't small workshops; they're factory-sized facilities, with hundreds or perhaps thousands of employees spread over large distances. No doubt work in the facility is highly compartmentalized for maximum industrial efficiency. Those various departments might even be in separate buildings.

A system that would reliably ensure that watch bands (or again, Otterbox cases, charging cables, SIM cards...) would either follow the item throughout the repair process, or be set aside in storage so that it could be reunited with its owner would have to be very robust. That's a lot of work for the sake of people who fail to follow instructions.

I think it's more than a hassle. There would be errors. This is a matter of refusing to accept responsibility for something that is not required during the repair. When a particular-color band that was sold for six months four years ago is sent to the wrong person, that's actually two people who get the wrong item (or one gets a "gift" and the other gets nothing). Will they have identical replacements for (potentially) discontinued items sitting in a warehouse? If we're talking about an Otterbox or a non-Apple watch band, should Apple have to locate and purchase a replacement? What of the lost time and inconvenience while the error is sorted? There will be unhappy customers.

I've had a Watch repaired a couple of years ago. As others have noted, the packing materials and instructions sent by Apple made it very clear that they didn't want me to send in my Milanese Loop band. I was glad for that. It's little different than the auto repair shop that has a sign "Not responsible for personal items left in the vehicle." At least in your local repair shop the number of employees is small, so loss/theft doesn't happen all that often. In an industrial-sized enterprise??
 
Good advice. Sort of on a related note, I found out about this when I shipped Apple watch to Brightstar, Apple‘s trade-in partner. Long story short, I traded my S3 in for a S4, but cancelled my purchase after I had already shipped my watch and sport band. It took multiple phone calls to Brightstar and Apple to get my old watch back, and when I finally did receive my old watch, the watch was covered in adhesive and the sport band was missing. I contacted Brightstar right away but they refused to return my sport band so I escalated it to Apple. I was contacted by an Apple rep who did end up shipping me a new watch band, but it was a total mess. It wasn’t really Apple’s fault, but good on them to make it right. Needless to say, I’ll never do business with Brightstar again.
 
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