Venting and/or asking if anyone else has gone through this and has any tips . . . I ordered my 17 Pro through Apple, with carrier (Verizon) financing. The direct Verizon offer was a “trade-in” of $830, spread over 36 months. Ordering through Apple, I got a trade-in credit for my 14 Pro of $315, and Verizon credits of $515 (over 36 months, of course). My phone arrived on launch day; I sent off my 14 Pro pretty quickly, and received an email on September 27th that my trade-in was complete, listing the same $315 and $515 credits that I expected.
I wasn’t surprised that I didn’t see any credits on my Verizon bills that cut off September 20th (although Verizon sure managed to start charging me for the phone!) or October 20th. But looking at my next bill estimate on the Verizon site for the bill that cuts off November 20th, I still don’t see any credits. So I reached out to Verizon to see what was going on. Not surprisingly, their customer service is clueless, telling me more than once that I needed to get my phone back from Apple and take it to a Verizon store in order to get my credits. They seemed to be completely unaware that you can order through Apple with carrier financing and get the same promotion credits, and trade in your phone through Apple. Probably just to get me off the chat, the Verizon CSR ended up telling me that I need to take documentation to a Verizon store. Luckily there are several stores in my city (not sure what they expect you to do if you live hours away from a store), so I’m going to try that tomorrow.
Did any of you get your phone through this process? If so, are you seeing any credits from Verizon? I don’t think I’ll do this again, and I’m really regretting not porting to an MVNO and just buying the phone from Apple. (I get some decent credits on my Verizon bill that make it pretty much a wash, so it seemed easier to just stick with Verizon.)
I wasn’t surprised that I didn’t see any credits on my Verizon bills that cut off September 20th (although Verizon sure managed to start charging me for the phone!) or October 20th. But looking at my next bill estimate on the Verizon site for the bill that cuts off November 20th, I still don’t see any credits. So I reached out to Verizon to see what was going on. Not surprisingly, their customer service is clueless, telling me more than once that I needed to get my phone back from Apple and take it to a Verizon store in order to get my credits. They seemed to be completely unaware that you can order through Apple with carrier financing and get the same promotion credits, and trade in your phone through Apple. Probably just to get me off the chat, the Verizon CSR ended up telling me that I need to take documentation to a Verizon store. Luckily there are several stores in my city (not sure what they expect you to do if you live hours away from a store), so I’m going to try that tomorrow.
Did any of you get your phone through this process? If so, are you seeing any credits from Verizon? I don’t think I’ll do this again, and I’m really regretting not porting to an MVNO and just buying the phone from Apple. (I get some decent credits on my Verizon bill that make it pretty much a wash, so it seemed easier to just stick with Verizon.)
