iPhone 17 Pro Max question on canceling an in-store pickup preorder

[kevjen888]

i changed my mind and now pre-ordered a blue 17 pro max instead of 17 pro. the 17 pro i pre-ordered initially was for in-store pickup, and as of now, i don't see an option to cancel this item under my apple account. however, the 17 pro max i pre-ordered an hour later which is for shipping does show the option to cancel. are in-store pickup pre-orders' canceling rule different from shipping orders?

 

[JulianL]

I'm in a similar position. I'm wondering what happens if you simply fail to pick something up. The in-store pickup process gives quite tight 15 minute timeslots, at least that's how it is in the UK. In my experience they are pretty flexible if you are a bit early or a bit late although I've only ever tested that by being early on a few occasions. I do wonder though what Apple does if you haven't picked up your order at all by close of business on the day of your timeslot.

I presume Apple doesn't patiently keep the product you ordered/reserved set aside for you indefinitely so at some point something must be done to release that product back into the new stock. Maybe initially Apple sends a "you missed your pickup slot, do you want to reschedule?" type of email and maybe at that point you have the chance to cancel. If it does that I would think that it would be generated automatically during some end-of-day processing after all the stores have closed in whatever country the person is in. Alternatively, perhaps Apple is more brutal and goes straight to a "you missed your pickup, your order is cancelled. Place a new order if you still want to buy this product" type of message.

Someone here must have missed pickup completely and know what happens.

 

[landonalder]

Also in the same position (I didn't get the time slot I wanted when preordering early this morning, so I created a new preorder with the timeslot I wanted later and need to cancel the original preorder). They're both for in store pickup. Tried reaching out to apple support and they said I had to wait until it moves to "processing" before I can cancel the one I don't want.

 

[kevjen888]

Also in the same position (I didn't get the time slot I wanted when preordering early this morning, so I created a new preorder with the timeslot I wanted later and need to cancel the original preorder). They're both for in store pickup. Tried reaching out to apple support and they said I had to wait until it moves to "processing" before I can cancel the one I don't want.

yeah, that's what i thought. the 2nd order i placed was for shipping, and that had already in the "Order in Progress" status and allows me to cancel. guess the in-store orders process differently.

 

[SumYoungGai]

I'm in a similar position. I'm wondering what happens if you simply fail to pick something up. The in-store pickup process gives quite tight 15 minute timeslots, at least that's how it is in the UK. In my experience they are pretty flexible if you are a bit early or a bit late although I've only ever tested that by being early on a few occasions. I do wonder though what Apple does if you haven't picked up your order at all by close of business on the day of your timeslot.

I presume Apple doesn't patiently keep the product you ordered/reserved set aside for you indefinitely so at some point something must be done to release that product back into the new stock. Maybe initially Apple sends a "you missed your pickup slot, do you want to reschedule?" type of email and maybe at that point you have the chance to cancel. If it does that I would think that it would be generated automatically during some end-of-day processing after all the stores have closed in whatever country the person is in. Alternatively, perhaps Apple is more brutal and goes straight to a "you missed your pickup, your order is cancelled. Place a new order if you still want to buy this product" type of message.

Someone here must have missed pickup completely and know what happens.

they hold for 7 days post pickup appointment