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Sue11

macrumors newbie
Original poster
Dec 22, 2020
2
0
Hello, I have a new Macbook Air M1 256GB. After few hours of using I saw problem with internal keyboard and touchpad. When my MacBook is in the sleep mode and I open it - keyboard and touchpad don’t work. I can use Touch ID but I need to restart MacBook to use it. After restarting keyboard and touchpad are working. It repeats everytime. After sleep mode - not working, then restart - it works. Please help me. I reinstalled macOS.
 

Sue11

macrumors newbie
Original poster
Dec 22, 2020
2
0
Thank you. I called them. They told me that they can’t help me and I need to send it to service.
 

jdb8167

macrumors 601
Nov 17, 2008
4,709
4,390
Thank you. I called them. They told me that they can’t help me and I need to send it to service.
It does sound like a pretty severe problem and not one that I've seen anyone else report on in this forum. It is likely a hardware problem.

If you are within the return window, don't send it in for service, return it and get a new one.
 

Testadam

macrumors newbie
Jul 28, 2021
1
0
I started to get the same issue - as soon as i close the lid and reopen the mac - I will loose the keyboard and trackpad. Its not ideal -
 

NishantDW

macrumors newbie
Apr 17, 2023
1
0
Hello all. I have started having the same problem. My laptop is out of warranty :( have your laptop been fixed after you faced this issue? If yes, then how?
 
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