Question regarding exchange and warranty

[kylera]

So there's a policy by Apple where if you have the same problem three times in a row (of course not because of user misdeeds), you stand for a free exchange of the Mac in question. Supposing I bought my Air in July, and my third fault was detected in January of next year, would that mean my AppleCare coverage is reset from January, or would it mean I have six less months? Thanks in advance.

 

[GGJstudios]

So there's a policy by Apple where if you have the same problem three times in a row (of course not because of user misdeeds), you stand for a free exchange of the Mac in question.

That's not a policy. They do replace some Macs that have recurring problems, but it's not guaranteed and the number of returns for repair isn't fixed at 3.

Supposing I bought my Air in July, and my third fault was detected in January of next year, would that mean my AppleCare coverage is reset from January, or would it mean I have six less months? Thanks in advance.

AppleCare doesn't start over when you have a unit replaced under warranty. It's still dated from when you first bought your Mac, not when the replacement was issued.

 

[kylera]

That's not a policy. They do replace some Macs that have recurring problems, but it's not guaranteed and the number of returns for repair isn't fixed at 3.

AppleCare doesn't start over when you have a unit replaced under warranty. It's still dated from when you first bought your Mac, not when the replacement was issued.

Ah, I've heard it happen a number of times so I thought it was a policy. Thanks for that.