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Quickcam Pro 9000: Why does Logitech hate Mac owners?

N

NJRonbo

macrumors 68040
Original poster
Jan 10, 2007
3,241
1,269
Quickcam Pro 9000 (960-000048)
Leopard OS X 10.5.3


I have always loved Logitech during my many years as a PC/Windows user.
However, after switching to a Mac well over a year ago I discovered
that Logitech not only wasn't a "mac friendly" company but they had
no aspiration to be one despite the many complaints.

My case in point involves the Quickcam Pro 9000

It took a long time for me to find a Logitech webcam that would work
under Mac OS X. About a year ago I bought the Logitech Ultravision
webcam which, though not at first advertised to do so, was the very
first webcam that could be used with OS X right out of the box with
no drivers.

It's a great webcam despite the fact it does poorly in low light.

So, I see that Logitech releases the Quickcam Pro 9000 and by all rights,
it is the same compliant webcam as the Ultravision. After all, right
out of the box it does work with Max OS X with iChat.

....but here's the problem....the frame rate is abysmal. I would say
this thing is working on 5fps and doesn't get any better. Stupid me
for buying this webcam without fully checking all the reviews. Now I
find that the problem concerning the frame rate was reported to Logitech
months ago and as usual, there's no fix.

I ask this seriously as a long-time user of Logitech products....

Why does Logitech hate Mac users?

There are very little products the company puts out that are Mac
compliant, including their latest and greatest hardware releases. Only
a few keyboards support mac. You won't find a Mac keyboard in their
diNovo line. Their webcams don't come with OS X drivers.

I can almost guarantee you that Logitech will not have a driver for
the Quickcam 9000 under Leopard despite the many complaints posted here
and across the Internet.

I'm not here to be troll. Not looking to stir up trouble. I'm just
tired that LOGITECH, one of the BEST companies of its KIND takes a blatantly
blind eye towards Mac owners.
 
The image quality is miles ahead of last year's webcam champ,
the Logitech Ultravision.

If there weren't issues with the frame rate, this would be the best
Mac webcam since......I suppose, iSight.

Really spectacular, crisp image that excels in low light conditions.

You have to hate Logitech for not priming these webcams for
Mac use. I mean, how difficult would it be for Logitech to make
Mac drivers for many of their products?
 
NJRonbo said:
...

Why does Logitech hate Mac users?

...
Click to expand...
Aren't you being a little dramatic? I have a Logitech webcam. It works out-of-the-box (no drivers necessary) and it works beautifully. I also have a Logitech 5.1 sound system.

If you had done what every consumer is supposed to do, then you would not be on this forum kvetching to strangers about your troubles. That is, research. It is a lot cheaper and less troublesome to research products before you buy them than to complain about them afterwards.

If your webcam does not work our of the box, then you might try the opensource macam webcam driver. A new version was released just last week.
 
Which Logitech webcam do you own?

I have the Ultravision, which does indeed work out of the box
on a Mac.

However, the fact that Logitech continues to release major products
with compatibility issues under Mac is something that has been continual.

I'm not being overdramatic. It's truth. Logitech does not readily design
their products for Mac use. The fact that this webcam which is now their
top model does not properly function under OS X (and no drivers included) is
inexcusable.

According to Logitech, it is supposed to work. I bought it based on a
single AMAZON review that stated it worked.

...and it DOES work under OS X, that is, until you discover it has frame
rate issues. Only then was I able to do a more precise GOOGLE search
and find this problem is widespread.

Sorry if you think I am being over dramatic here. I have bought many
products from Logitech over the years while a Windows user. Since
switching to Mac a year ago I found that all of their best products don't
readily work under Mac.
 
NJRonbo said:
... I'm not being overly dramatic. It's truth. Logitech does not readily design their products for Mac use. ...
Click to expand...
I don't think you are being overly dramatic either, but it's not so much "hate" as "disregard."

Let's face it, the same could be said of all of Adobe's products as well, but if you asked the company honchos, they would deny any "hatred" of Macs and I think they would be being honest when they said so.

They just don't care and it probably doesn't even occur to them that there are any users but windows users.

Funnily enough (for us), now that the Mac is insanely popular, they will be forced to actually provide good products or go down in flames, so I guess that's the "silver lining" sort of speak. Now they will have to care about the Mac side of their business. :)
 
Even I have the 5 frames per second problem and I would like to know if there's a workaround to it.
 
Virgil-TB2 said:
I don't think you are being overly dramatic either, but it's not so much "hate" as "disregard."

Let's face it, the same could be said of all of Adobe's products as well, but if you asked the company honchos, they would deny any "hatred" of Macs and I think they would be being honest when they said so.

They just don't care and it probably doesn't even occur to them that there are any users but windows users.

Funnily enough (for us), now that the Mac is insanely popular, they will be forced to actually provide good products or go down in flames, so I guess that's the "silver lining" sort of speak. Now they will have to care about the Mac side of their business. :)
Click to expand...

They don't even bother to release drivers for the majority of their input devices to the Mac platform.

Disregard is a perfect term, and it's not over-dramatic at all. It's not as if our platform is NEW to Logitech at all. We've been with them since the beginning. They owe us the courtesy, and owe themselves the business sense to support all of the major platforms.

It's even more pathetic that Adobe is giving us the brush-off, since Macs are pretty much seen as the standard for graphic design and photo editing.

Do they not care about their market shares, or are they just making enough profit with insane licensing fees that they don't have to worry?
 
NJRonbo said:
Why does Logitech hate Mac users?
Click to expand...

My Logitech mice and keyboard work great on my Mac, and include great software.

Even my wireless Logitech headset, which is listed as unsupported for Mac, works very well, including all controls on the headset (headphones, mic, volume knob, play/pause, mute, FWD/next, and RWD/back.

I would not say Logitech hates Mac users.
 
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