A client of mine has a RAID array set up for his video files. He's an editor and does commercials.
Yesterday, I was over his house fixing some networking issues he was having and he brought up this problem with his RAID, but I'm not good with that stuff.
His issue is (as best I can explain it) that he will be editing a project, save it, and usually it saves fine. Sometimes though, the saving goes to 90% and then hangs for almost 3 minutes before finally finishing.
While it's hanging, if you go to 'My Computer' and look at the drives, 'C:/' shows up fine, as do two of his external drives. The RAID array is there too, but it doesn't show the capacity bar underneath.
That's just an example of these bars if you're unfamiliar with them in Windows.
Anyway, eventually the drive becomes accessible again and the file finishes saving, and the capacity bar returns.
We don't really understand what causes this and what we can do to get the consistent performance back. Are the drives falling asleep? They're being used to get stock videos and whatnot during the editing process, so it's not like they're inactive. I don't think that makes sense.
Any ideas? I can get plenty more specific info if needed. I thoroughly appreciate any tips.
Yesterday, I was over his house fixing some networking issues he was having and he brought up this problem with his RAID, but I'm not good with that stuff.
His issue is (as best I can explain it) that he will be editing a project, save it, and usually it saves fine. Sometimes though, the saving goes to 90% and then hangs for almost 3 minutes before finally finishing.
While it's hanging, if you go to 'My Computer' and look at the drives, 'C:/' shows up fine, as do two of his external drives. The RAID array is there too, but it doesn't show the capacity bar underneath.
That's just an example of these bars if you're unfamiliar with them in Windows.
Anyway, eventually the drive becomes accessible again and the file finishes saving, and the capacity bar returns.
We don't really understand what causes this and what we can do to get the consistent performance back. Are the drives falling asleep? They're being used to get stock videos and whatnot during the editing process, so it's not like they're inactive. I don't think that makes sense.
Any ideas? I can get plenty more specific info if needed. I thoroughly appreciate any tips.