I've been trying to diagnose an iMac which keeps locking up. The cursor won't move and no keyboard commands are accepted (Force quite, &c). I've performed a clean install, restored the user files from a backup, then manually re-enabled services and reinstalled software.
It ran fine for about 36 hours. Performed a new Time Machine backup to a NAS. Then iCloud was enabled and was ran under a heavy load (Unigine Valley loop) along with numerous open programs and Photos database merging with iCloud. I left this going for twelve hours without a hitch. Closed all the programs and just let the iCloud/Photos merge continue.
This morning I found the computer was off. I booted it up and checked an hour later. It was locked up all over again. I'm out of ideas.
I suspect it has something to do with Photos and iCloud. When the problems started I had just enabled iCloud Photo Library. I also reconnected the NAS for Time Machine, which lost connection several months ago, and updated from 10.14.5 to 10.14.6 at the same time.
Attached is the Etrecheck report
EtreCheck version: 5.3.3 (5036)
Report generated: 2019-09-17 08:58:28
Download EtreCheck from https://etrecheck.com
Runtime: 2:21
Performance: Excellent
Sandbox: Enabled
Full drive access: Disabled
Problem: Other problem
Description:
Random lockups. Computer still running but no response, mouse movement
, Console messages stop, just frozen
Major Issues: None
Minor Issues:
These issues do not need immediate attention but they may indicate future problems or opportunities for improvement.
Heavy Photos CPU usage - Photos processes are using large amounts of CPU.
Clean up - There are orphan files that could be removed.
Unsigned files - There are unsigned software files installed. They appear to be legitimate but should be reviewed.
Heavy I/O usage - Your system is under heavy I/O use. This will reduce your performance.
32-bit Apps - This machine has 32-bits apps will not work after macOS 10.14 “Mojave”.
Limited drive access - More information may be available with Full Drive Access.
Hardware Information:
iMac (Retina 4K, 21.5-inch, Late 2015)
iMac Model: iMac16,2
1 3.1 GHz Intel Core i5 (i5-5675R) CPU: 4-core
16 RAM - Not upgradeable
BANK 0/DIMM0 - 8 GB DDR3 1867 ok
BANK 1/DIMM0 - 8 GB DDR3 1867 ok
Video Information:
Intel Iris Pro Graphics 6200 - VRAM: 1536 MB
iMac 4096 x 2304
Drives:
disk0 - APPLE SSD SM0512G 500.28 GB (Solid State - TRIM: Yes)
Internal PCI 8.0 GT/s x4 Serial ATA
disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
disk0s2 [APFS Container] 500.07 GB
disk1 [APFS Virtual drive] 500.07 GB (Shared by 4 volumes)
disk1s1 - m***S (APFS) (Shared - 333.74 GB used)
disk1s2 - Preboot (APFS) [APFS Preboot] (Shared)
disk1s3 - Recovery (APFS) [Recovery] (Shared)
disk1s4 - VM (APFS) [APFS VM] (Shared - 2.15 GB used)
Mounted Volumes:
disk1s1 - m***S
500.07 GB (Shared - 333.74 GB used - 163.45 GB free)
APFS
Mount point: /
disk1s4 - VM [APFS VM]
500.07 GB (Shared - 2.15 GB used - 163.45 GB free)
APFS
Mount point: /private/var/vm
Network:
Interface en0: Ethernet
Interface en1: Wi-Fi
802.11 a/b/g/n/ac
Interface en4: Bluetooth PAN
Interface bridge0: Thunderbolt Bridge
System Software:
macOS Mojave 10.14.6 (18G95)
Time since boot: Less than an hour
Notifications:
Notifications not available without Full Drive Access.
Security:
System Status
Gatekeeper: Enabled
System Integrity Protection: Enabled
Unsigned Files:
Launchd: /Library/LaunchAgents/com.brother.LOGINserver.plist
Executable: /Library/Printers/Brother/Utilities/Server/LOGINserver.app/Contents/MacOS/LOGINserver
Details: Exact match found in the whitelist - probably OK
Launchd: ~/Library/LaunchAgents/com.adobe.GC.Invoker-1.0.plist
Executable: /Library/Application Support/Adobe/AdobeGCClient/agcinvokerutility -mode
Details: Exact match found in the whitelist - probably OK
Login Item: ~/Library/PreferencePanes/Growl.prefPane/Contents/Resources/GrowlHelperApp.app
32-bit Applications:
One 32-bit app
System Launch Agents:
[Not Loaded] 15 Apple tasks
[Loaded] 177 Apple tasks
[Running] 108 Apple tasks
System Launch Daemons:
[Not Loaded] 38 Apple tasks
[Loaded] 179 Apple tasks
[Running] 117 Apple tasks
Launch Agents:
[Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2019-09-16)
[Running] com.brother.LOGINserver.plist (? a1772de2 - installed 2019-03-12)
[Loaded] com.microsoft.OneDriveStandaloneUpdater.plist (Microsoft Corporation - installed 2019-09-16)
[Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2019-09-16)
Launch Daemons:
[Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2019-09-16)
[Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2019-09-16)
[Loaded] com.microsoft.OneDriveStandaloneUpdaterDaemon.plist (Microsoft Corporation - installed 2019-09-16)
[Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2019-09-16)
[Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2019-09-16)
[Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2019-09-08)
User Launch Agents:
[Loaded] com.adobe.GC.Invoker-1.0.plist (? 0 - installed 2019-07-25)
[Other] com.adobe.ccxprocess.plist (Apple - installed 2019-08-21)
[Other] com.apple.SafariBookmarksSyncer.plist (? 0 - installed 2010-01-22)
[Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2019-09-15)
[Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2019-09-15)
[Other] com.valvesoftware.steamclean.plist (? 0 - installed 2017-10-12)
User Login Items:
OneDrive.app (Microsoft Corporation - installed 2019-09-16)
(Application - /Applications/OneDrive.app)
GrowlHelperApp.app (? - installed 2010-07-29)
(Application - ~/Library/PreferencePanes/Growl.prefPane/Contents/Resources/GrowlHelperApp.app)
Internet Plug-ins:
AdobePDFViewer: 19.012.20040 (Adobe Systems, Inc. - installed 2019-09-16)
AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2019-09-16)
Audio Plug-ins:
AppleTimeSyncAudioClock: 1.0 (Apple - installed 2019-08-23)
BluetoothAudioPlugIn: 6.0.14 (Apple - installed 2019-08-23)
AirPlay: 2.0 (Apple - installed 2019-08-23)
AppleAVBAudio: 760.6 (Apple - installed 2019-08-23)
BridgeAudioSP: 5.52 (Apple - installed 2019-08-23)
iSightAudio: 7.7.3 (Apple - installed 2019-08-23)
Time Machine:
Time Machine information not available without Full Drive Access.
8 local snapshots
Oldest local snapshot: 2019-09-16 09:57:18
Last local snapshot: 2019-09-17 08:10:25
Performance:
System Load: 4.96 (1 min ago) 5.17 (5 min ago) 3.27 (15 min ago)
Nominal I/O speed: 13.42 MB/s
File system: 38.72 seconds
Write speed: 1517 MB/s
Read speed: 2013 MB/s
CPU Usage Snapshot:
Type Overall
System 11 %
User 23 %
Idle 66 %
Top Processes Snapshot by CPU:
Process (count) CPU (Source - Location)
photolibraryd 63.36 % (Apple)
Other processes 35.09 % (?)
Console 15.29 % (Apple)
Activity Monitor 9.97 % (Apple)
cloudphotosd 8.30 % (Apple)
Top Processes Snapshot by Memory:
Process (count) RAM usage (Source - Location)
Photos 1.37 GB (Apple)
EtreCheck 595 MB (App Store)
Console 480 MB (Apple)
Google Chrome 290 MB (Google, Inc.)
Activity Monitor 210 MB (Apple)
Top Processes Snapshot by Network Use:
Process (count) Input / Output (Source - Location)
Other processes 211 MB / 18 MB (?)
OneDrive 8 KB / 3 KB (Microsoft Corporation)
SystemUIServer 0 B / 64 B (Apple)
mdworker_shared 0 B / 0 B (Apple)
spindump_agent 0 B / 0 B (Apple)
Virtual Memory Information:
Physical RAM: 16 GB
Free RAM: 1.74 GB
Used RAM: 6.82 GB
Cached files: 7.44 GB
Available RAM: 9.18 GB
Swap Used: 0 B
Software Installs (past 30 days):
Install Date Name (Version)
2019-09-15 MRTConfigData (1.49)
2019-09-15 Gatekeeper Configuration Data (181)
2019-09-15 Microsoft Office 2016 for Mac
2019-09-15 Brother Software
2019-09-16 Adobe Acrobat Reader DC (Continuous)
2019-09-16 Microsoft Office
2019-09-16 ARMDC Agent Installer
2019-09-16 Adobe Acrobat Reader DC (19.012.20040)
2019-09-17 EtreCheck (5.3.3)
Clean up:
~/Library/LaunchAgents/com.valvesoftware.steamclean.plist
~/Library/Application Support/Steam/SteamApps/steamclean
Executable not found
~/Library/LaunchAgents/com.apple.SafariBookmarksSyncer.plist
/Applications/Safari.app/Contents/SafariSyncClient.app/Contents/MacOS/SafariSyncClient
Executable not found
Diagnostics Information (past 7 days):
Directory /Library/Logs/DiagnosticReports is not accessible.
Enable Full Drive Access to see more information.
End of report
It ran fine for about 36 hours. Performed a new Time Machine backup to a NAS. Then iCloud was enabled and was ran under a heavy load (Unigine Valley loop) along with numerous open programs and Photos database merging with iCloud. I left this going for twelve hours without a hitch. Closed all the programs and just let the iCloud/Photos merge continue.
This morning I found the computer was off. I booted it up and checked an hour later. It was locked up all over again. I'm out of ideas.
I suspect it has something to do with Photos and iCloud. When the problems started I had just enabled iCloud Photo Library. I also reconnected the NAS for Time Machine, which lost connection several months ago, and updated from 10.14.5 to 10.14.6 at the same time.
Attached is the Etrecheck report
EtreCheck version: 5.3.3 (5036)
Report generated: 2019-09-17 08:58:28
Download EtreCheck from https://etrecheck.com
Runtime: 2:21
Performance: Excellent
Sandbox: Enabled
Full drive access: Disabled
Problem: Other problem
Description:
Random lockups. Computer still running but no response, mouse movement
, Console messages stop, just frozen
Major Issues: None
Minor Issues:
These issues do not need immediate attention but they may indicate future problems or opportunities for improvement.
Heavy Photos CPU usage - Photos processes are using large amounts of CPU.
Clean up - There are orphan files that could be removed.
Unsigned files - There are unsigned software files installed. They appear to be legitimate but should be reviewed.
Heavy I/O usage - Your system is under heavy I/O use. This will reduce your performance.
32-bit Apps - This machine has 32-bits apps will not work after macOS 10.14 “Mojave”.
Limited drive access - More information may be available with Full Drive Access.
Hardware Information:
iMac (Retina 4K, 21.5-inch, Late 2015)
iMac Model: iMac16,2
1 3.1 GHz Intel Core i5 (i5-5675R) CPU: 4-core
16 RAM - Not upgradeable
BANK 0/DIMM0 - 8 GB DDR3 1867 ok
BANK 1/DIMM0 - 8 GB DDR3 1867 ok
Video Information:
Intel Iris Pro Graphics 6200 - VRAM: 1536 MB
iMac 4096 x 2304
Drives:
disk0 - APPLE SSD SM0512G 500.28 GB (Solid State - TRIM: Yes)
Internal PCI 8.0 GT/s x4 Serial ATA
disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
disk0s2 [APFS Container] 500.07 GB
disk1 [APFS Virtual drive] 500.07 GB (Shared by 4 volumes)
disk1s1 - m***S (APFS) (Shared - 333.74 GB used)
disk1s2 - Preboot (APFS) [APFS Preboot] (Shared)
disk1s3 - Recovery (APFS) [Recovery] (Shared)
disk1s4 - VM (APFS) [APFS VM] (Shared - 2.15 GB used)
Mounted Volumes:
disk1s1 - m***S
500.07 GB (Shared - 333.74 GB used - 163.45 GB free)
APFS
Mount point: /
disk1s4 - VM [APFS VM]
500.07 GB (Shared - 2.15 GB used - 163.45 GB free)
APFS
Mount point: /private/var/vm
Network:
Interface en0: Ethernet
Interface en1: Wi-Fi
802.11 a/b/g/n/ac
Interface en4: Bluetooth PAN
Interface bridge0: Thunderbolt Bridge
System Software:
macOS Mojave 10.14.6 (18G95)
Time since boot: Less than an hour
Notifications:
Notifications not available without Full Drive Access.
Security:
System Status
Gatekeeper: Enabled
System Integrity Protection: Enabled
Unsigned Files:
Launchd: /Library/LaunchAgents/com.brother.LOGINserver.plist
Executable: /Library/Printers/Brother/Utilities/Server/LOGINserver.app/Contents/MacOS/LOGINserver
Details: Exact match found in the whitelist - probably OK
Launchd: ~/Library/LaunchAgents/com.adobe.GC.Invoker-1.0.plist
Executable: /Library/Application Support/Adobe/AdobeGCClient/agcinvokerutility -mode
Details: Exact match found in the whitelist - probably OK
Login Item: ~/Library/PreferencePanes/Growl.prefPane/Contents/Resources/GrowlHelperApp.app
32-bit Applications:
One 32-bit app
System Launch Agents:
[Not Loaded] 15 Apple tasks
[Loaded] 177 Apple tasks
[Running] 108 Apple tasks
System Launch Daemons:
[Not Loaded] 38 Apple tasks
[Loaded] 179 Apple tasks
[Running] 117 Apple tasks
Launch Agents:
[Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2019-09-16)
[Running] com.brother.LOGINserver.plist (? a1772de2 - installed 2019-03-12)
[Loaded] com.microsoft.OneDriveStandaloneUpdater.plist (Microsoft Corporation - installed 2019-09-16)
[Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2019-09-16)
Launch Daemons:
[Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2019-09-16)
[Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2019-09-16)
[Loaded] com.microsoft.OneDriveStandaloneUpdaterDaemon.plist (Microsoft Corporation - installed 2019-09-16)
[Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2019-09-16)
[Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2019-09-16)
[Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2019-09-08)
User Launch Agents:
[Loaded] com.adobe.GC.Invoker-1.0.plist (? 0 - installed 2019-07-25)
[Other] com.adobe.ccxprocess.plist (Apple - installed 2019-08-21)
[Other] com.apple.SafariBookmarksSyncer.plist (? 0 - installed 2010-01-22)
[Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2019-09-15)
[Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2019-09-15)
[Other] com.valvesoftware.steamclean.plist (? 0 - installed 2017-10-12)
User Login Items:
OneDrive.app (Microsoft Corporation - installed 2019-09-16)
(Application - /Applications/OneDrive.app)
GrowlHelperApp.app (? - installed 2010-07-29)
(Application - ~/Library/PreferencePanes/Growl.prefPane/Contents/Resources/GrowlHelperApp.app)
Internet Plug-ins:
AdobePDFViewer: 19.012.20040 (Adobe Systems, Inc. - installed 2019-09-16)
AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2019-09-16)
Audio Plug-ins:
AppleTimeSyncAudioClock: 1.0 (Apple - installed 2019-08-23)
BluetoothAudioPlugIn: 6.0.14 (Apple - installed 2019-08-23)
AirPlay: 2.0 (Apple - installed 2019-08-23)
AppleAVBAudio: 760.6 (Apple - installed 2019-08-23)
BridgeAudioSP: 5.52 (Apple - installed 2019-08-23)
iSightAudio: 7.7.3 (Apple - installed 2019-08-23)
Time Machine:
Time Machine information not available without Full Drive Access.
8 local snapshots
Oldest local snapshot: 2019-09-16 09:57:18
Last local snapshot: 2019-09-17 08:10:25
Performance:
System Load: 4.96 (1 min ago) 5.17 (5 min ago) 3.27 (15 min ago)
Nominal I/O speed: 13.42 MB/s
File system: 38.72 seconds
Write speed: 1517 MB/s
Read speed: 2013 MB/s
CPU Usage Snapshot:
Type Overall
System 11 %
User 23 %
Idle 66 %
Top Processes Snapshot by CPU:
Process (count) CPU (Source - Location)
photolibraryd 63.36 % (Apple)
Other processes 35.09 % (?)
Console 15.29 % (Apple)
Activity Monitor 9.97 % (Apple)
cloudphotosd 8.30 % (Apple)
Top Processes Snapshot by Memory:
Process (count) RAM usage (Source - Location)
Photos 1.37 GB (Apple)
EtreCheck 595 MB (App Store)
Console 480 MB (Apple)
Google Chrome 290 MB (Google, Inc.)
Activity Monitor 210 MB (Apple)
Top Processes Snapshot by Network Use:
Process (count) Input / Output (Source - Location)
Other processes 211 MB / 18 MB (?)
OneDrive 8 KB / 3 KB (Microsoft Corporation)
SystemUIServer 0 B / 64 B (Apple)
mdworker_shared 0 B / 0 B (Apple)
spindump_agent 0 B / 0 B (Apple)
Virtual Memory Information:
Physical RAM: 16 GB
Free RAM: 1.74 GB
Used RAM: 6.82 GB
Cached files: 7.44 GB
Available RAM: 9.18 GB
Swap Used: 0 B
Software Installs (past 30 days):
Install Date Name (Version)
2019-09-15 MRTConfigData (1.49)
2019-09-15 Gatekeeper Configuration Data (181)
2019-09-15 Microsoft Office 2016 for Mac
2019-09-15 Brother Software
2019-09-16 Adobe Acrobat Reader DC (Continuous)
2019-09-16 Microsoft Office
2019-09-16 ARMDC Agent Installer
2019-09-16 Adobe Acrobat Reader DC (19.012.20040)
2019-09-17 EtreCheck (5.3.3)
Clean up:
~/Library/LaunchAgents/com.valvesoftware.steamclean.plist
~/Library/Application Support/Steam/SteamApps/steamclean
Executable not found
~/Library/LaunchAgents/com.apple.SafariBookmarksSyncer.plist
/Applications/Safari.app/Contents/SafariSyncClient.app/Contents/MacOS/SafariSyncClient
Executable not found
Diagnostics Information (past 7 days):
Directory /Library/Logs/DiagnosticReports is not accessible.
Enable Full Drive Access to see more information.
End of report