readers or distance prescription?

[echo44]

When I initially placed my order I submitted my reading prescription. Received an email that prescription is invalid as it was not for distance?
I than submitted my distance prescription and received an email that the prescription was accepted now do I order reader lenses too? I tried to add reader glasses on to the order and I got my head rescanned and said I needed a different size light seal at an additional cost?

 

[echo44]

Update: Was switched over from Apple support to Zeiss and the representative had no idea why my reader prescription was rejected, he said try again. I asked him why the distance one was accepted and which of the two I actually needed he had no idea? He recommended just put another reader script in and see what happens. There is obviously no education to the support people on this topic. If anyone has an answer chime in.

 

[Uccle]

Zeiss says they need your distance prescription. This from the Zeiss website:
"We need your eyeglass prescription to create your ZEISS Optical Inserts Prescription (sometimes also called distance prescription). This is why we ask you to upload it.

Contact lens prescriptions or ones for task-specific uses (office or computer glasses, near reading glasses) don't qualify."

Prescription guide

www.zeiss.com

 

[4sallypat]

I would be confused too!

I ordered mine without any corrective lenses but that's because I don't have a current prescription and my eyesight has been stable.

Thought the magic distance was 2m or about 6 feet ?

If that's the case, I don't need any correction.

I only have distances over 10m that I need help with.