iPhone X Really Low iPhone X Geekbench Battery Score

[MeA1010]

Hi there,

I purchased an iPhone X 4 months ago.

I was really happy with the battery life. I would get 8 hours usage time and everything was good. My old iPhone X got water damaged and I got a replacement at the Apple Store yesterday (for $800 CDN).

This new replacement phone however, has very poor battery life. I think it is defective. The Geekbench battery score shows 1720 and the average for iPhone X on Geekbench's website is 2691.

Of course, Apple won't take a Geekbench score at the Genius Bar. So how do I go about getting a replacement?

Do I just sit there for 8 hours with two iPhone Xs next to each other to show that mine drains quicker.

The battery health tab shows 100%. (Not true).

Thanks.

Ardalan

 

[Radon87000]

Check your battery health using Coconut Battery. I find that more accurate than the health tab in iOS

 

[Apple_Robert]

It doesn't matter what the Geek Bench score says. What matters, is daily usage performance from stock and App Store apps.

 

[rui no onna]

I remember running GeekBench battery and it doesn't actually measure battery life. Rather, it's more like performance per watt (or %).

 

[Newtons Apple]

Nothing matters to Apple except their own diagnostic.

 

[ericwn]

A technician has to be able to reproduce the actual issue that you need to point them to before giving out new devices. In your case you need to have proof that supports the hardware issue theory.
A benchmark software from a third party can only help you diagnose, but you need to prove your point.

If you think the battery drains much quicker than expected, provide them with instructions on how to reproduce.

Best success!

 

[Banglazed]

The best way to diagnose it is to restore the device or erase all content and settings. Set up the device as new, do not sign into iCloud account yet but sign into App Store only to download Geekbench and run a test on a clean state. Also, you got to account for background activities that may influence benchmark score etc. You can also download the TestM app to test for hardware failure too.

Apple will only issue replacement if it fails its own diagnostic test.

 

[NoBoMac]

I remember running GeekBench battery and it doesn't actually measure battery life. Rather, it's more like performance per watt (or %).

This.

Per Geekbench: http://support.primatelabs.com/kb/geekbench/interpreting-geekbench-4-scores

Geekbench 4 battery scores measure the battery life of a device when running processor-intensive applications. It provides a consistent workload to the device, and generates a Geekbench score by evaluating the amount of work that it is able to do while the battery is discharging and the amount of time it takes for the battery to discharge.

Battery benchmark scores gathered by any method except the Full Discharge mode provide a medium level of confidence in a device's battery performance, and longer tests are more reliable.