reformatted mac

[starrygirl87]

I just got my mac reformatted after a a software related issue. I backed up everything on time machine using an external hardrive. Once I received my mac back from the apple store I immediately plugged in my external hardrive and transfered back everything and my computer is back to how i had it. However, I was told that I would lose microsoft office and other applications but I am still able to use them. So I am just curious as to why this is.

 

[DrkStr]

When they reformat, they usually assume you don't have a backup (or at least they should ask, I'm not certain how the Apple employees do things.) And especially for programs that require product keys that can only be used once or need to be dug up before the reformatting. It was smart to create a time machine backup because, as advertised, it'll set everything to how it was. Why did they need to reformat the drive? Just curious, since restoring it to before may cause the software issue again...