The following is a long and windy story. It has only a small purpose, so if you want to skip it, go down to the bold "ARGH!".
Apparently, Apple has no obligation to support me in this. At first I WebChat-ed with a man named Abhishek The Support Agent who told me it was not possible to remove the iMac G5's stand. So I said, it has to be possible, because iMac G5 reviews have said so, and there is a VESA mount adapter that requires the old stand to be removed. He then told me that because I had already researched the issue (the article I quoted for him), I had to take the issue to the nearest Apple Store, which is a four hour drive away.
I then told him to transfer me to an iMac G5 product specialist.
James The Product Specialist told me that while it is possible to remove the stand and install the VESA mount, it is not supported by Apple. He falsely presumed that I wanted to install the VESA mount. He stated that the mount is made by VESA, and therefore is a third-party product that is not supported by Apple.
It took me a few minutes to explain to him that the VESA mount was just an example for Mr. Support Agent, and that I just wanted to remove the iMac's stand, which IS supported by Apple.
He then made the excuse that Apple does not advise removing the stand and that he could not help me in my matter. So I told him he had lost a customer (not likely, but I just wanted to say that to anger him). I then exited the WebChat.
ARGH!
So, I'm asking if anyone else has any experience with removing the iMac G5's stand/desktop foot or with installing the VESA mount. I know that I'll need a Torx screwdriver, but exactly how do I separate the stand from the iMac's back panel? It comes off as a whole, but there has to be a way to disassemble it.
Thanks.
Apparently, Apple has no obligation to support me in this. At first I WebChat-ed with a man named Abhishek The Support Agent who told me it was not possible to remove the iMac G5's stand. So I said, it has to be possible, because iMac G5 reviews have said so, and there is a VESA mount adapter that requires the old stand to be removed. He then told me that because I had already researched the issue (the article I quoted for him), I had to take the issue to the nearest Apple Store, which is a four hour drive away.
I then told him to transfer me to an iMac G5 product specialist.
James The Product Specialist told me that while it is possible to remove the stand and install the VESA mount, it is not supported by Apple. He falsely presumed that I wanted to install the VESA mount. He stated that the mount is made by VESA, and therefore is a third-party product that is not supported by Apple.
It took me a few minutes to explain to him that the VESA mount was just an example for Mr. Support Agent, and that I just wanted to remove the iMac's stand, which IS supported by Apple.
He then made the excuse that Apple does not advise removing the stand and that he could not help me in my matter. So I told him he had lost a customer (not likely, but I just wanted to say that to anger him). I then exited the WebChat.
ARGH!
So, I'm asking if anyone else has any experience with removing the iMac G5's stand/desktop foot or with installing the VESA mount. I know that I'll need a Torx screwdriver, but exactly how do I separate the stand from the iMac's back panel? It comes off as a whole, but there has to be a way to disassemble it.
Thanks.
