Repair help - Sticky Keys on 2017 MBP w TB

[lmboyer]

I spilled a few drops of soy sauce on my 2017 MacBook Pro with touchbar and a few of the keys dont press down and click fully. Took off the keys and cleaned the and underneath with Purell and worked pretty well but it’s sticky again and the light is out on one of them it seems. Any way to remedy them? I feel like it is gunked up and stuck under the butterfly mechanism.

See image https://postimg.cc/QHBhsBTV

The button still works fine but when the key itself is on it doesn’t click. I'm down to do some self-repair

 

[sakabaro]

I will just go to Apple. You can have the whole keyboard changed for free as well the top board and battery.

 

[martyjmclean]

You might be able to get it replaced under their programme, just play dumb.

 

[lmboyer]

I dont have apple care on it; they would still do it for free?

 

[sakabaro]

Yes. Under this program: https://www.apple.com/support/keyboard-service-program-for-macbook-and-macbook-pro/

You can just set up a genius appointment.

I don't think you have to play dumb. You can be upfront about it. There is a slight chance they refuse, but they usually don't.

 

[Mendota]

Yes. Under this program: https://www.apple.com/support/keyboard-service-program-for-macbook-and-macbook-pro/

You can just set up a genius appointment.

I don't think you have to play dumb. You can be upfront about it. There is a slight chance they refuse, but they usually don't.

I advise him to play dumb. There is more than a 50 50 chance that they will refuse due to user error. Apple is not sunshine and roses. Usually I don't advise people to be dishonest, but given Apple's decision to glue everything together and the keyboard program already exist. I give a pass on this.