Probably a very basic enquiry but the solution is escaping me.
I have a 2011 27" iMac which is running incredibly slowly.
I have a time capsule attached to it which is backing up as it should.
I want to restore the iMac to its factory settings and to then only put back on the photos and documents that I want.
I tried this a while back but think that I just put all the old material back on.
Can someone with patience please step me through the process.
Secondly, when I did the attempt at a factory reset last time I found that I lost my word, excel and powerpoint. I have them back now. Any advice on how to retain these would be good too.
Any patience would be greatly appreciated
I have a 2011 27" iMac which is running incredibly slowly.
I have a time capsule attached to it which is backing up as it should.
I want to restore the iMac to its factory settings and to then only put back on the photos and documents that I want.
I tried this a while back but think that I just put all the old material back on.
Can someone with patience please step me through the process.
Secondly, when I did the attempt at a factory reset last time I found that I lost my word, excel and powerpoint. I have them back now. Any advice on how to retain these would be good too.
Any patience would be greatly appreciated