Restart Macbook Pro

[Rod1]

I have posted on threads that are saying they can’t restart... I am experiencing the same problem... I have downloaded the new update for Sierra but it just won’t restart....it sits there doing nothing for hours... my Macbook Pro is a 2013 model so it should be able to accept the update.... other threads have said they are having the same problem on iMac’s....... not got an answer for this problem at all..... please can you help me.. thanks.

 

[Roadking714]

Had the same issue now laptop won't start up at all

 

[sman789]

I have posted on threads that are saying they can’t restart... I am experiencing the same problem... I have downloaded the new update for Sierra but it just won’t restart....it sits there doing nothing for hours... my Macbook Pro is a 2013 model so it should be able to accept the update.... other threads have said they are having the same problem on iMac’s....... not got an answer for this problem at all..... please can you help me.. thanks.

Have you tried doing a clean installation? https://www.macrumors.com/how-to/macos-sierra-clean-install/

I'm assuming the update you downloaded was through the App Store.

 

[Rod1]

Yes it was, but nothing happens when it try to shut down, even if i force it to shut down it won’t do anything but show the mountains that is on El Capitan! and does nothing else. I can’t even update El Capitan now also, what is wrong with my macbook, it was working fine until i tried to update to Sierra.

 

[Sanpete]

Yes it was, but nothing happens when it try to shut down, even if i force it to shut down it won’t do anything but show the mountains that is on El Capitan! and does nothing else. I can’t even update El Capitan now also, what is wrong with my macbook, it was working fine until i tried to update to Sierra.

Have you taken it to the Apple Store for a free diagnosis?

 

[Rod1]

It is now 3 years old, won’t i have to pay for it to be looked at?

 

[Sanpete]

They'll diagnose for free and tell you how much a repair would cost if needed, or at least that's how it is in the US. You can call and find out for sure. (If it's a software issue, they might even fix it while diagnosing it.)

 

[Rod1]

They'll diagnose for free and tell you how much a repair would cost if needed, or at least that's how it is in the US. You can call and find out for sure. (If it's a software issue, they might even fix it while diagnosing it.)

Thank You so much for your reply, it’s very much appreciated