Restoring from iCloud question

[ajo]

I was chatting to Apple Support and ran a diagnostics on my phone for the battery (this is mentioned in another thread) There is no fix yet but they did mention restoring the phone.

I back up to my MacBook and not iCloud.... I don't think I have ever done a factory reset, just already backed up and updated with each phone. I don't want to lose my message, my apps and music I can reinstall and I have iCloud Photo Library so that should be ok to... I was told though I must do it through iCloud. Here is what was said.

Support:

Well because the battery health is perfectly healthy, the next thing you could do is create a back up in iCloud and restore the device to factory settings.

Me:

ok I will try that, I back up to my MacBook. So I would restore from the backup?


Support:

You will have to create a back up in iCloud. Then restore the device to factory settings. Then you can restore from the iCloud backup to get the data back

...

I want to do this safely without losing my message.... can this be done?

Thanks

 

[KrisLord]

For what they’re trying it shouldn’t matter whether you use an iTunes backup or an iCloud backup.

Personally I’d backup to both before wiping your device - that way if there’s an issue you have another copy.

I’d also use an encrypted backup in iTunes - it backs up more of your personal info like health.