Retina MBP power not working

[incka]

Hi, I have had the new MBP retina for 1 and 1/2 weeks now and today the power stopped charging and led went off. Rushed to apple store just before they closed and they tried another adapter and it wasn't this and also did the Ctrl, shift, option, power smc reset but that didn't work. Apparently will probably take weeks to get parts or replace. Tried calling AppleCare in us (uk is closed for night) but as I'm not in us they were unable to help. Anyone got any suggestions, even of suggestions of what would have worked on old MBP with similar issue.

One thing I think could have caused it is overheating. The fan has been running pretty much constantly as carbonite is restoring files to it and has strangely been using 100% of CPU (only found this out now) despite downloading at at most a few hundred Kbps. Apple store said they doubted it was this but clearly carbonites software had a bug.

 

[GGJstudios]

Hi, I have had the new MBP retina for 1 and 1/2 weeks now and today the power stopped charging and led went off. Rushed to apple store just before they closed and they tried another adapter and it wasn't this and also did the Ctrl, shift, option, power smc reset but that didn't work. Apparently will probably take weeks to get parts or replace. Tried calling AppleCare in us (uk is closed for night) but as I'm not in us they were unable to help. Anyone got any suggestions, even of suggestions of what would have worked on old MBP with similar issue.

One thing I think could have caused it is overheating. The fan has been running pretty much constantly as carbonite is restoring files to it and has strangely been using 100% of CPU (only found this out now) despite downloading at at most a few hundred Kbps. Apple store said they doubted it was this but clearly carbonites software had a bug.

It sounds like you may have a faulty logic board. Your Mac can't overheat, as it's designed to shut down if temps get too high, to prevent damage. It's more likely a manufacturing defect.

 

[incka]

Interesting. Any idea why it would take this long to stop working though, surely a fault would reveal itself in most cases as soon as it was turned on instead of working perfectly well for a while then not working

 

[GGJstudios]

Interesting. Any idea why it would take this long to stop working though, surely a fault would reveal itself in most cases as soon as it was turned on instead of working perfectly well for a while then not working

Not necessarily. Many failures due to defects have occurred after a few months or years.

 

[incka]

Is there any diagnostics I can do on the machine to see if this is the fault? Should I just call and ask them to replace it in the morning? Don't really want to be without computer (or rather sharing my wife's computer) for a few weeks as we both do freelance work using our computers for a living.

This is what I pulled from it so far:

Battery Information:

  Model Information:
  Serial Number:	D86220633M9DNMG81
  Manufacturer:	SMP
  Device Name:	bq20z451
  Pack Lot Code:	0
  PCB Lot Code:	0
  Firmware Version:	511
  Hardware Revision:	3
  Cell Revision:	1150
  Charge Information:
  Charge Remaining (mAh):	4443
  Fully Charged:	No
  Charging:	No
  Full Charge Capacity (mAh):	8475
  Health Information:
  Cycle Count:	22
  Condition:	Normal
  Battery Installed:	Yes
  Amperage (mA):	-1740
  Voltage (mV):	11112

System Power Settings:

  AC Power:
  System Sleep Timer (Minutes):	10
  Disk Sleep Timer (Minutes):	10
  Display Sleep Timer (Minutes):	10
  Wake on AC Change:	No
  Wake on Clamshell Open:	Yes
  Wake on LAN:	Yes
  Display Sleep Uses Dim:	Yes
  GPUSwitch:	2
  PrioritizeNetworkReachabilityOverSleep:	0
  Standby Delay:	4200
  Standby Enabled:	1
  Battery Power:
  System Sleep Timer (Minutes):	10
  Disk Sleep Timer (Minutes):	10
  Display Sleep Timer (Minutes):	2
  Wake on AC Change:	No
  Wake on Clamshell Open:	Yes
  Current Power Source:	Yes
  Display Sleep Uses Dim:	Yes
  GPUSwitch:	2
  Reduce Brightness:	Yes
  Standby Delay:	4200
  Standby Enabled:	1

Hardware Configuration:

  UPS Installed:	No

AC Charger Information:

  Connected:	No
  Charging:	No

 

[GGJstudios]

Is there any diagnostics I can do on the machine to see if this is the fault? Should I just call and ask them to replace it in the morning? Don't really want to be without computer (or rather sharing my wife's computer) for a few weeks as we both do freelance work using our computers for a living.

I'd definitely call them. One possibility is they may be able to swap it in-store for a new unit, so you don't have any down time.