Don't know if this is the right place to post this but thought I would share this below.
I purchased a 15inch i9 on the 13th of September after there was no announcement of a 16inch. I originally purchased a 13inch and returned it within the window as I thought it was too small and held of purchasing the 15inch until after the apple event.
I was completely happy with the laptop and was of the opinion if the 16 inch was released next year then I was fine with that. I needed a laptop for work and couldn't wait until next year based on rumours.
As these laptops were my first MacBook Pros, I had just assumed the keyboard was meant to feel how it did (not much travel and a bit lumpy) and didn't think there was an issue with it.
Fast forward to November. The 16inch was launched. I wasn't to annoyed as there didn't seem much difference between the 16 inch and 15 so I was still happy with the decision I had made and didn't feel to put out (even though the 15 had been discontinued).
Anyway early this week the keyboard started to get even worse. It was like something was stuck under the keys. I decided that I would contact the retailer who I had purchased it from (hadn't bought it directly from Apple) to see what the process was to resolving this issue. They mentioned that as the purchase was older than 35days, they couldn't exchange it and the only option would be to send if off for repair which could take up to 28 days. I mentioned I needed the laptop for work so needed a better resolution or shorter timeline on the repair. They mentioned that bringing the laptop to apple directly would be the fastest option for resolving this as there turn around time is much quicker.
I visited the apple store genuis bar and straight away the guy said "All the key presses are inconsistent and the fact it is so new means this is a faulty unit. They should replace the laptop with a new one or provide you with a full refund under consumer law. If you had purchased directly from us we would have replaced it but as it is from a different retailer you would need to take it back to them"
He mentioned that he could send it off for to be repaired which could take up to 5 days but my best course of action was to take it back to where I purchased it from and ask for a full refund. He provided me with the following document to assist in my query.
I went back gain to the retailer and after reading the document the retailer argued with me for a bit but then finally provided me with a full refund. They kept trying to tell me their only course of action was to send the laptop off for repair but because I had the letter they didn't have a leg to stand on.
The reason I share this is there are those who purchased a 15" recently who would prefer to have the 16inch. If you are having any issues with it, I was told you are well within your rights to request a full refund if the purchase is under 6 months. You don't have to send it off to be repaired (Which they will suggest).
I don't know if just got super lucky with the apple employee who created the letter for me but just thought I would share this here for anyone who has keyboard issues on a 15 inch that is outside the return window but is less than 6 months.
Hope this helps.
I purchased a 15inch i9 on the 13th of September after there was no announcement of a 16inch. I originally purchased a 13inch and returned it within the window as I thought it was too small and held of purchasing the 15inch until after the apple event.
I was completely happy with the laptop and was of the opinion if the 16 inch was released next year then I was fine with that. I needed a laptop for work and couldn't wait until next year based on rumours.
As these laptops were my first MacBook Pros, I had just assumed the keyboard was meant to feel how it did (not much travel and a bit lumpy) and didn't think there was an issue with it.
Fast forward to November. The 16inch was launched. I wasn't to annoyed as there didn't seem much difference between the 16 inch and 15 so I was still happy with the decision I had made and didn't feel to put out (even though the 15 had been discontinued).
Anyway early this week the keyboard started to get even worse. It was like something was stuck under the keys. I decided that I would contact the retailer who I had purchased it from (hadn't bought it directly from Apple) to see what the process was to resolving this issue. They mentioned that as the purchase was older than 35days, they couldn't exchange it and the only option would be to send if off for repair which could take up to 28 days. I mentioned I needed the laptop for work so needed a better resolution or shorter timeline on the repair. They mentioned that bringing the laptop to apple directly would be the fastest option for resolving this as there turn around time is much quicker.
I visited the apple store genuis bar and straight away the guy said "All the key presses are inconsistent and the fact it is so new means this is a faulty unit. They should replace the laptop with a new one or provide you with a full refund under consumer law. If you had purchased directly from us we would have replaced it but as it is from a different retailer you would need to take it back to them"
He mentioned that he could send it off for to be repaired which could take up to 5 days but my best course of action was to take it back to where I purchased it from and ask for a full refund. He provided me with the following document to assist in my query.
I went back gain to the retailer and after reading the document the retailer argued with me for a bit but then finally provided me with a full refund. They kept trying to tell me their only course of action was to send the laptop off for repair but because I had the letter they didn't have a leg to stand on.
The reason I share this is there are those who purchased a 15" recently who would prefer to have the 16inch. If you are having any issues with it, I was told you are well within your rights to request a full refund if the purchase is under 6 months. You don't have to send it off to be repaired (Which they will suggest).
I don't know if just got super lucky with the apple employee who created the letter for me but just thought I would share this here for anyone who has keyboard issues on a 15 inch that is outside the return window but is less than 6 months.
Hope this helps.
