4 weeks ago I ordered a new pair of AirPod Pros but couldn't get them to pass the fit test (unlike my wife's pair that fits perfectly). After a few days I decided to return them (hoping to simply exchange for another pair hoping they'd fit), so I packaged them up and dropped off at the FedEx store on Thu 4/23.
I was a little ancy as I only had my backup pair of old Earpods (which barely work), so I kept checking FedEx's tracking and noticed that my package wasn't picked up at the store for another 4 days, Mon 4/27. I should also note that unlike 99.9% of the time when I return something via FedEx or UPS, you can track each stop... but this order never did that. It finally showed delivered on May 1 to Apple.
I've been in contact w/ Apple support via chat and email a few times w/ not much info until this morning. They're claiming I sent back an old pair of Earpods, not the Airpod Pros I purchased. This is CRAZY. At first I thought the shipping delay was due to COVID-19, but now I'm worried that someone at the FedEx store may have tampered w/ package.
See the shipping screenshot:
Anyone ever have to deal w/ something like this?
I was a little ancy as I only had my backup pair of old Earpods (which barely work), so I kept checking FedEx's tracking and noticed that my package wasn't picked up at the store for another 4 days, Mon 4/27. I should also note that unlike 99.9% of the time when I return something via FedEx or UPS, you can track each stop... but this order never did that. It finally showed delivered on May 1 to Apple.
I've been in contact w/ Apple support via chat and email a few times w/ not much info until this morning. They're claiming I sent back an old pair of Earpods, not the Airpod Pros I purchased. This is CRAZY. At first I thought the shipping delay was due to COVID-19, but now I'm worried that someone at the FedEx store may have tampered w/ package.
See the shipping screenshot:
Anyone ever have to deal w/ something like this?