Some of you may be familiar with RipIt, a generally excellent DVD ripper for the Mac. The app was recently sold to Little App Factory, and apparently the new owners didn't like our complaints about unfixed bugs (some serious), because they just took down the user forum. Bah humbug!
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RipIt removes their forum
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from there website
Apologies to the forum users--we've taken the forums down as the support demand was too much. Please email us directly if you need help!
guess the pressure got to hard to handle
Actually, the website doesn't say that. That's a Twitter message. What they're doing is a huge mistake in my opinion. Explaining yourself in a tweet is disrepectful. Deleting the forum prevents new customers from seeing what the old customers are complaining about. I'm sure that's why they did it, the handful of messages a day on the forum are hardly too much to keep up with. It's also guaranteed to piss off the old customers, some of whom will tell anybody who asks not to buy RipIt. It also destroys a resource you can't spend any amount of money buying: goodwill and community.
Maybe so. You'd think that would be the impetus to get the darn thing fixed ASAP, not further insulate themselves from their customers. Surely only a tiny fraction of the 30k+ new customers know about the bugs we were complaining about.