Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.

Peg01

macrumors newbie
Original poster
Aug 14, 2025
2
0
I did not check reviews for this company before I decided to just send them my iPad. I thoroughly regret that now! My iPad was sent to them in 100% impeccable and flawless. They refused to give me what I should have gotten for the iPad with it being in new condition instead, they sent me pictures of a device that had major scratches on the screen. This is a completely fraudulent company. Do not use them you will regret it. There is no recourse other than for them to send it back to you, which with their business practices, I would 100% expect them to send me one back that wasn’t mine or scratch up mine before they send it back. I’ve learned my lesson.
 
I did not check reviews for this company before I decided to just send them my iPad. I thoroughly regret that now! My iPad was sent to them in 100% impeccable and flawless. They refused to give me what I should have gotten for the iPad with it being in new condition instead, they sent me pictures of a device that had major scratches on the screen. This is a completely fraudulent company. Do not use them you will regret it. There is no recourse other than for them to send it back to you, which with their business practices, I would 100% expect them to send me one back that wasn’t mine or scratch up mine before they send it back. I’ve learned my lesson.
I seriously doubt they are just scratching people iPads so they can lowball you an offer. I’ve never dealt with them, but they seem to have a fairly decent rating when I did a Google search.

Did you record yourself packaging the item before you sent it? If you’re going to send something in for trade-in, you want to take good clear pictures of every part of it then make a video recording of you sealing it in the package. It’s the same thing when you sell something on eBay and the buyer says the item came in damaged. Maybe it did and maybe it was damaged in shipping.

I’ve heard similar stories about Apple’s iPhone trade in process through the mail. All it takes is one employee to do the wrong thing. I prefer in person trades if possible
 
  • Like
Reactions: Scepticalscribe
Yes, I actually have pictures as I was boxing it up
 

Attachments

  • IMG_1340.jpeg
    IMG_1340.jpeg
    308.9 KB · Views: 1
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.