We are aware of the situation with the 100% CPU usage. It happens mainly when our agent is unable to connect to our monitoring server. This is usually fixed temporarily by restarting the computer or by ending the RPCNET process in the activity monitor. Once the update has been release LoJack will automatically update to the newest version. My apologies for the inconvenience but we are expecting a release of the update by the end of January or the very early February.
If you have any other questions or need further assistance, please do not hesitate to contact us.
Our tech support line is 1-877-337-0337. Representatives are available from 6:00AM to 6:00PM PST Monday to Friday.
I too am experiencing the CPU overload, and I too have lojack for laptops installed. I am going to uninstall and reinstall lojack for laptops and I will let you know my results.
UPDATE 01-16-2007 11:59AM PST:
I uninstalled Computrace Lojack software and immediately the CPU consumption went down to a trivial amount. There is no longer any question in my mind that Computrace's software is the culprit. I have reinstalled the Lojack software, and am not experiencing any anomolous CPU usage. Only in the event that I continue to experience anomolous CPU usage will I update this post again.
UPDATE 01-17-2007 10:27AM PST:
I have received word back from Computrace. Message follows:
Thats exactly what they said to me through email. They said probably sometime this week, and so far I haven't had rpc.net freak out so I'm thinking its fixed?
We are pleased to announce that the new LoJack Mac agent has finally been updated to resolve the 100% CPU issue that many customers are aware of. Please re-install LoJack on your laptop as I have flagged your account to automatically install the latest version from our servers. To do this please goto www.lojackforlaptops.com. Once here click Account Login on the top right and then enter in your e-mail address and password. After you're logged into the Account Overview click Install/Remove on the top right and then click the button that says Transfer License. Agree to the warning and follow the prompts to reinstall LoJack on your Mac.
If you have any other questions or need further assistance, please do not hesitate to contact us. Our tech support line is 1-877-337-0337. Representatives are available from 6:00AM to 6:00PM PST Monday to Friday.
Regards,