Screen damaged during repair by Apple? Anyone else had this?

[marmiteturkey]

I picked up my MBP16 today from an Apple store - they had completed an in-warranty repair which involved replacing the top case, keyboard and Touch Bar. So far so good.

When I got home to check the computer, I noticed a series of tiny 'dents' in the screen - I can count five, like there are particles embedded in the glass. They won't wipe off and I can feel and see an indentation. I wonder if in the course of repair the screen has been rested on something like a stand or closed with debris inside.

The repair notes Apple made when I handed in the machine mentioned 'fingerprints on the display' but no dents or damage, and I'm certain they weren't there either - the machine is 6 months old and it's been on a desktop stand for nearly four of them.

Has anyone else experienced accidental damage during a repair job? The store manager has invited me back in tomorrow to discuss and inspect the machine together and I'm wondering what to expect. I'd like them to replace the screen.

 

[nikhsub1]

Pretty sure a top case replacement also replaces the screen, they say it doesn't but I have a hunch they do it, you got a bunk one. I'd go back, make them give you a new machine.

 

[chrfr]

Pretty sure a top case replacement also replaces the screen, they say it doesn't but I have a hunch they do it, you got a bunk one. I'd go back, make them give you a new machine.

The top case is the part of the computer that contains the keyboard and trackpad. It’s a separate part from the display, and the display is not replaced if the top case is replaced.

 

[nikhsub1]

The top case is the part of the computer that contains the keyboard and trackpad. It’s a separate part from the display, and the display is not replaced if the top case is replaced.

My bad, thought they were all together.

 

[myrtlebee]

I'm sorry that happened. It sounds like Apple repair alright. I learned not to trust Apple with repairing my devices, unfortunately. Every time I did they came back to me in poor shape - scratches, dents. And this was all through their mail-in repair service. In person, it was almost just as bad - I caught a "genius" manhandling a MacBook I had years ago and I stopped him then and there. I know many don't care about how their devices are treated, but I do. I dread having to get a device fixed by them again - I will use an Apple authorized repair center / 3rd party repair shop if at all possible.