Hi All,
I wonder how many of you, if any, have slight misalignments in the screens of your Anti-Glare, mid-2010 17" MBPs. The first machine I got, an i7 had it. I didn't think too much of if, but asked a Genius who immediately recognized the problem: the actual screen is not properly aligned with the silver bezel. He said it was unacceptable and was going to replace my computer. Fine.
I get the new 17", open it up at the store and immediately notice the same problem: same misalignment; the right top corner is "lower" than the left. Pretty irritating -- I talk to a Genius admin who immediately notices it. I ask him if he can simply put in a repair to straighten it. Everything else checks out, and I don't want to wait for another CTO to come in from China. He says he needs to order an entire screen/top assembly, that they can't simply pop it open and adjust it. Seems wasteful, but I say fine, order the part and take my computer home.
Get a call that the part is in, bring my computer in, it's repaired overnight, and I pick it up this morning. Open it up, turn it on and the same problem appears. I point it out to another Genius admin. I tell her that at this point I can't wait for another computer or go through another repair process. I need a computer and can live, for now, with the problem.
At any rate, I thought I'd run this by you folks to get your input and see if anyone else has the same problem. I can't even imagine the probability that one person would receive such an unusual problem, presented in the same manner: top right corner lower than the left.
It's more annoying that anything, if Apple can design such a lovely machine, inside and out, you'd hope that something so simple wouldn't present such a problem.
Apple says they've "escalated" my repair status to some new level and that Engineering is getting involved.
By the way, between the first and second replacements of the machine, Apple quietly upgraded my memory from 4GB to 8GB and have sent me a free iPod touch. It helps to be very polite and keep everyone, especially Customer Care, abreast of everything. Nice.
I wonder how many of you, if any, have slight misalignments in the screens of your Anti-Glare, mid-2010 17" MBPs. The first machine I got, an i7 had it. I didn't think too much of if, but asked a Genius who immediately recognized the problem: the actual screen is not properly aligned with the silver bezel. He said it was unacceptable and was going to replace my computer. Fine.
I get the new 17", open it up at the store and immediately notice the same problem: same misalignment; the right top corner is "lower" than the left. Pretty irritating -- I talk to a Genius admin who immediately notices it. I ask him if he can simply put in a repair to straighten it. Everything else checks out, and I don't want to wait for another CTO to come in from China. He says he needs to order an entire screen/top assembly, that they can't simply pop it open and adjust it. Seems wasteful, but I say fine, order the part and take my computer home.
Get a call that the part is in, bring my computer in, it's repaired overnight, and I pick it up this morning. Open it up, turn it on and the same problem appears. I point it out to another Genius admin. I tell her that at this point I can't wait for another computer or go through another repair process. I need a computer and can live, for now, with the problem.
At any rate, I thought I'd run this by you folks to get your input and see if anyone else has the same problem. I can't even imagine the probability that one person would receive such an unusual problem, presented in the same manner: top right corner lower than the left.
It's more annoying that anything, if Apple can design such a lovely machine, inside and out, you'd hope that something so simple wouldn't present such a problem.
Apple says they've "escalated" my repair status to some new level and that Engineering is getting involved.
By the way, between the first and second replacements of the machine, Apple quietly upgraded my memory from 4GB to 8GB and have sent me a free iPod touch. It helps to be very polite and keep everyone, especially Customer Care, abreast of everything. Nice.