Screen sharing Hell - why isn't it working!?!?

[pullman]

Screen sharing has stopped working on my 84-yo mother's Mac Mini from 2011 running High Sierra. I keep getting this error:

The firewall isn't blocking: screen sharing is mentioned as permitting incoming connections, but even if I turn the firewall off screen sharing won't work.

I've tried to add my account under Users & Groups and added that in Sys Prefs—Screen Sharing but it doesn't help. It also doesn't work if I allow everyone to connect.

I have also tried to share using Messages app on my Macs but I get the same error.

Can someone help me with this? I am having a hard time helping my mum since I live in another location and she quite frequently needs assistance with the computer.

Thank you in advance
Philip

 

[larryleveen]

I just had to coach my (also 84-yo) Mom through restarting her Mac because my Screen Share request wasn't coming through on her end of things.

 

[pullman]

In the end I installed TeamViewer. I just couldn't get it to work. Perhaps it's possible to open ports on the router to let traffic through but I honestly don't have the time for that in order to fix something that just used to work. In case you haven't tried it give it a go.

cheers
Philip

 

[novanut]

Happy New Year!
Don't know if this is helpful but I'm going through what you are and found this link. Maybe it will help. Good luck!

USB™ 3.0 Transfer Cable

Share, backup and transfer all of your files! The JUC500 USB™ 3.0 Wormhole Switch gives you the capability to drag-and-drop as well as copy-and-paste, quickly transferring or sharing data, graphics, music, videos or other files between Windows® and Mac® computers. This Wormhole Switch supports...

en.j5create.com

 

[pullman]

Happy New Year!
Don't know if this is helpful but I'm going through what you are and found this link. Maybe it will help. Good luck!

USB™ 3.0 Transfer Cable

Share, backup and transfer all of your files! The JUC500 USB™ 3.0 Wormhole Switch gives you the capability to drag-and-drop as well as copy-and-paste, quickly transferring or sharing data, graphics, music, videos or other files between Windows® and Mac® computers. This Wormhole Switch supports...

en.j5create.com

I'm afraid it won't work because the cable is too short as my mother and I are in different countries.

Happy new year!
Philip

 

[MacGizmo]

I'm afraid it won't work because the cable is too short as my mother and I are in different countries.

Happy new year!
Philip

Well there's a problem that can't be solved with an Amazon search!