I know that Apple has an extended repair program to fix the white spots that people were getting on TiBooks and Rev A 15 inch PB screens (there is a thread about it at https://forums.macrumors.com/showthread.php?postid=1361215#poststop). Apple claims to have fixed it with later revisions, but my Rev C 15 inch PB seems to have the exact same white spots, and, needless to say, I'm quite disappointed. I'm wondering if other people with later machines (Rev B, C or D) have this problem. If so, has Apple looked after you as they should?
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Screen Spots on a Rev. C PB
- Thread starter matthewr
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I have rev-c with white spots. when i took it to applestore last week they told me i had to pay for it to be fixed (it is still under warranty) I am going there again this afternoon with my warranty paperwork, and a huge stack of printouts from various forums showing just how many people are having these problems and demand it be fixed under warranty.
They tried to get me to buy the £280 applecare, apparently it is covered under extended warranty but not normal warranty? I decided to seek advice from my colleagues at work first though. We have a whole building full of lawyers and economists who specialise in exactly this sort of situation. they think it sounds a bit off as well.
I will post back later how i get on. my instinct is that the screens break down by themselves, therfore it is a hardware/manufacturing error. and it should be fixed for free if still under warranty. If the can point out to my satisfaction anywhere in my warranty paperwork that says otherwise then i will shut my mouth.
They tried to get me to buy the £280 applecare, apparently it is covered under extended warranty but not normal warranty? I decided to seek advice from my colleagues at work first though. We have a whole building full of lawyers and economists who specialise in exactly this sort of situation. they think it sounds a bit off as well.
I will post back later how i get on. my instinct is that the screens break down by themselves, therfore it is a hardware/manufacturing error. and it should be fixed for free if still under warranty. If the can point out to my satisfaction anywhere in my warranty paperwork that says otherwise then i will shut my mouth.
Success! I they took it in. (it was a different genius this time) I didn't need to resort to the large wedge of paper printouts trick. I showed the guy my powerbook, He said even though it wasnt in the range covered by the replacement program, he gave it a check for damage and took it in for replacement.
It is approx 7 months old, I dont have applecare, and I haven't dropped it or spilt anything on it or given it any treatment more abusive than taking it around with me in my bag. Obviously if I had damaged it then it wouldn't be covered.
So to everyone else reading this, if you have white spots and your powerbook is within warranty, go get them fixed! do it now before it is too late. If enough people just live with the problem, (as I was going to until i saw how widespread it is) apple will eventually sit up and take notice, and hopefully just replace any white spots on any of their powerbooks.
We are consumers, we have rights, we need to use them. Dont stand for shoddy customer service, think about the reasons you bought a powerbook instead of that £500 manager special PCWorld laptop.
It is approx 7 months old, I dont have applecare, and I haven't dropped it or spilt anything on it or given it any treatment more abusive than taking it around with me in my bag. Obviously if I had damaged it then it wouldn't be covered.
So to everyone else reading this, if you have white spots and your powerbook is within warranty, go get them fixed! do it now before it is too late. If enough people just live with the problem, (as I was going to until i saw how widespread it is) apple will eventually sit up and take notice, and hopefully just replace any white spots on any of their powerbooks.
We are consumers, we have rights, we need to use them. Dont stand for shoddy customer service, think about the reasons you bought a powerbook instead of that £500 manager special PCWorld laptop.
i have white spots on my ibook but i'm not sure if they are the same type, i have about 80 of them in a patch about 3mm in diameter, i can only see them when i look from the side of my screen they are invisible straight on.
it's an old 600MHz G3 but i'll still try bitching to apple support if they are repairing under a special program.
it's an old 600MHz G3 but i'll still try bitching to apple support if they are repairing under a special program.
Watch out !!!
....I just recieved my PB 17" 1.5 with a whitespot fix back, it went out with no dead pixels and came back with 8!!!!!!!!!
matthewr said:
....I just recieved my PB 17" 1.5 with a whitespot fix back, it went out with no dead pixels and came back with 8!!!!!!!!!
i saw that in your other post capone, ouch!
as we all know dead pixels are within the spec of lcd screens to a certain extent, but 8 is a very high number. If any of them are close together I think that may be replacement conditions, but these things are at manufacturer discression.
as we all know dead pixels are within the spec of lcd screens to a certain extent, but 8 is a very high number. If any of them are close together I think that may be replacement conditions, but these things are at manufacturer discression.