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richie8

macrumors newbie
Original poster
Jan 7, 2022
9
0
Hi all, first, sorry for my bad english. I received a 5 series watch. The always on display does not work if the wrist detection is on, and it cannot measure the heart rate either. When it's on my hand, it asks for the passcode every time I tap it. Restarted and re-paired a few times, but nothing. If I turn off the wrist detection, it works always on, but the heart rate monitor still doesn't. Am I right that it's a sensor problem? There are a couple of deeper scratches on the back, but I don't think this would affect it. Has anyone encountered anything similar?
Thanks for the answer in advance :)
 
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