Share Your Apple Store Genius Stories

[contacos]

I just spent 2 hours at an Apple Store (don't ask) and sitting there by this random tree, hoping that I have not been forgotten (I was) I had the opportunity to listen to other peoples "issues" and how those "Geniuses" are trying to solve them while remaining calm (props to them).

Any "wtf" "face palm" "SERIOUSLY?" stories that you may have overheard or worse ... had to deal with first hand? It got me curious.

I will start:

1. Case: A couple walked in, not being able to add their credit card to the wallet
Suggestions from Genius: "please delete your credit card from your Apple ID, otherwise you cannot add the credit card to the Apple Wallet"???
Suggestion 2: after they did not have a 2nd credit card to add to the Apple ID (you have to have some kind of payment details on your Apple ID before you can delete an existing one) he suddenly blamed the persons Apple Watch???
Suggestion 3 ... literally 30 minutes later: we should erase your whole iPhone to make sure we are getting rid of any "software bugs"

Plottwist: the couple didnt speak proper German or English so he asked them where they are from so he could use Google translate and they said RUSSIA

after he made some more weird suggestions I just couldn't stay quiet anymore and was like "sorry to interrupt BUT since you are Russian, your Russian credit card will no longer work due to the "special operation" and the world wide sanctions that go with it"

Genius was like: 🤯 I could see his THANK YOU THANK YOU THANK YOU in his eyes

---

Next guy walks in

"sorry I just bought an iPhone 2 days ago and I noticed it is getting quite hot when I charge it ... on the bus for example"

my brain: SERIOUSLY!?! it is 30 degrees (C) outside. Of course your phone is going to get hot!!!! especially in Berlin busses without AC

some people ... props to Geniuses staying calm. I could not have the patience. However, the set up on Apple Stores (at least over here) suck as well. They ask you to sit down somewhere random and then you sit around, hoping that you have not been forgotten. It is so weird. I dont understand why they don't have a proper "seating" area and then a number on a display comes up to go to your appointment.

 

[Expos of 1969]

I dont understand why they don't have a proper "seating" area and then a number on a display comes up to go to your appointment.

The same reason they don't have a central cash register(s) to orderly and fairly serve customers who want to pay and get out. It is, in Apple's view, old school, and not cool. They would rather have pissed off customers not knowing if they are next, forgotten completely, or being laughed at by the clerks behind their backs as they chat with other clerks instead of serving customers. What a way to run a store...

 

[Drs247]

Hi all.
I was wondering how many of you have had a recent experience (within the past 18 months) at an Apple Store/Genius Bar/Customer Care and how would you rate it overall ?

 

[Drs247]

I just spent 2 hours at an Apple Store (don't ask) and sitting there by this random tree, hoping that I have not been forgotten (I was) I had the opportunity to listen to other peoples "issues" and how those "Geniuses" are trying to solve them while remaining calm (props to them).

Any "wtf" "face palm" "SERIOUSLY?" stories that you may have overheard or worse ... had to deal with first hand? It got me curious.

I will start:

1. Case: A couple walked in, not being able to add their credit card to the wallet
Suggestions from Genius: "please delete your credit card from your Apple ID, otherwise you cannot add the credit card to the Apple Wallet"???
Suggestion 2: after they did not have a 2nd credit card to add to the Apple ID (you have to have some kind of payment details on your Apple ID before you can delete an existing one) he suddenly blamed the persons Apple Watch???
Suggestion 3 ... literally 30 minutes later: we should erase your whole iPhone to make sure we are getting rid of any "software bugs"

Plottwist: the couple didnt speak proper German or English so he asked them where they are from so he could use Google translate and they said RUSSIA

after he made some more weird suggestions I just couldn't stay quiet anymore and was like "sorry to interrupt BUT since you are Russian, your Russian credit card will no longer work due to the "special operation" and the world wide sanctions that go with it"

Genius was like: 🤯 I could see his THANK YOU THANK YOU THANK YOU in his eyes

---

Next guy walks in

"sorry I just bought an iPhone 2 days ago and I noticed it is getting quite hot when I charge it ... on the bus for example"

my brain: SERIOUSLY!?! it is 30 degrees (C) outside. Of course your phone is going to get hot!!!! especially in Berlin busses without AC

some people ... props to Geniuses staying calm. I could not have the patience. However, the set up on Apple Stores (at least over here) suck as well. They ask you to sit down somewhere random and then you sit around, hoping that you have not been forgotten. It is so weird. I dont understand why they don't have a proper "seating" area and then a number on a display comes up to go to your appointment.

Thanks for sharing.
Your first example with the Russian client trying to add a Russian credit card and the way he was treated by a “Genius” .. I can totally relate to it. It has happened way too often with me at the Genius Bar but also with the customer care. Customer care reps (atleast the level 1 guys who first respo to your call) are so poor when it comes to understanding the basic ways of how iPhone functions. Last experience in mind is about contacts >> the guy didn’t know that it was possible to create contact lists and how it all functioned.
Wonder if it’s just us who find this unacceptable cause we can see right through the c**p (most people her are kinda geeks .. 😬) or the regular public realises how bad things are ? And above all.. is this really what Apple’s high standards are all about ?