Slate Magazine: Here's your free case, jerk....

[klrobinson999]

Slate Magazine's take on the rather condescending and child-like press conference:

http://www.slate.com/id/2260619/pagenum/all/#p2


I agree with most of the author's points. Jobs was rather taken aback by the entire situation. I mean, how dare he have to explain himself.

They really are going to lose some customers over this.

For iPhone 5, might I suggest a padded antenna frame?

 

[phaggard]

The customers that Apple will lose will amount to being like you and I quit buying BP gas.

 

[Bluehinder]

Agree, Jobs was condencending. Can't stand the guy.

 

[scaredpoet]

So Jobs didn't get on his knees, groveling teary-eyed, and you find that "condescending?" Aww, poor babies...

 

[klrobinson999]

No groveling required.

He just needed to say "sorry" and be genuine about it.
He wasn't.

 

[quotison]

Never understood why I should care if Steve Jobs is a jerk. Are the CEOs of Google, HTC, Motorola really nice guys in comparison?

 

[lilo777]

Never understood why I should care if Steve Jobs is a jerk. Are the CEOs of Google, HTC, Motorola really nice guys in comparison?

Oh, there is a reason (to care). What if the guy, say, does not like BluRay or buttons (in general). Good luck getting the feature on your preferred line of products.

 

[klrobinson999]

Actually, they are implying that Jobs called all the complaining customers jerks....


Steve is just portrayed as an *******.

 

[Juan007]

SJ owes nothing to the media. His only obligation is to his customers, of which 99.45% are satisfied with their iPhone 4. The press conference yesterday was to satisfy those in the .55% club, the few who are having problems with their iPhone 4. It wasn't intended to satisfy the 100% club - the group of people (including this Slate author) who don't own Apple products, never will own an apple product, yet are 100% dissatisfied with iPhone 4.

 

[camarobh]

No groveling required.

He just needed to say "sorry" and be genuine about it.
He wasn't.

In your opinion. I thought he was candid, open, and sincere.

How many other CEOs of major company's can you even name? Jobs is out there, takes this personally, and cares about his customers.

 

[klrobinson999]

Hmmm...the Slate author owns 2 iPhones according to his text....

 

[klrobinson999]

In your opinion. I thought he was candid, open, and sincere.

How many other CEOs of major company's can you even name? Jobs is out there, takes this personally, and cares about his customers.

Of course it's MY opinion. That goes without saying....Since I wrote the words.

 

[AZREOSpecialist]

No groveling required.

He just needed to say "sorry" and be genuine about it.
He wasn't.

He should be sorry because Apple's stats show fewer than 1% of iP4 owners are reporting issues? Sorry because nobody is returning their phones? Sorry because the iP4 is subject to the laws of physics like every other smartphone? Sorry because the iP4's "signal loss" while gripped is no different than phones from RIM, HTC, and Samsung? Sorry that people who aren't happy can either get a free case or return their phones for a full refund? Sorry because Apple is still selling the 3GS, so if you don't like the iP4 or Android you can still buy last year's model?

You're insane.

 

[Block]

SJ owes nothing to the media. His only obligation is to his customers, of which 99.45% are satisfied with their iPhone 4. The press conference yesterday was to satisfy those in the .55% club, the few who are having problems with their iPhone 4. It wasn't intended to satisfy the 100% club - the group of people (including this Slate author) who don't own Apple products, never will own an apple product, yet are 100% dissatisfied with iPhone 4.

The AppleCare statistic is misleading. Just because .55% called AppleCare to complain about it does not mean only .55% are having problems.

 

[Phokus]

It's no wonder, then, that not very many people called Apple to complain about problems. It's been clear to everyone who bought the iPhone 4 that Apple would not acknowledge its reception problems. Why would you waste time on the phone with technical support when you knew it would be no help?

Exactly, That ".53%" stat was the biggest crock of poo poo ever. Who on earth is going to call apple when everyone knows about it and knows they won't do squat?

 

[klrobinson999]

He should be sorry because Apple's stats show fewer than 1% of iP4 owners are reporting issues? Sorry because nobody is returning their phones? Sorry because the iP4 is subject to the laws of physics like every other smartphone? Sorry because the iP4's "signal loss" while gripped is no different than phones from RIM, HTC, and Samsung? Sorry that people who aren't happy can either get a free case or return their phones for a full refund? Sorry because Apple is still selling the 3GS, so if you don't like the iP4 or Android you can still buy last year's model?

You're insane.

Wait....I thought he DID say the word "sorry" ....

my complaint is that you knew he wasn't sincere.

 

[Blaenk]

I just wish Jobs could have handled this mini-crisis in a classier way. His data clearly show that the new iPhone is dropping more calls than the old one. He could have admitted a problem, offered a fix, and said, "We're sorry for any trouble we caused you." Instead, he sounded wounded and paranoid, as if we were all being ungrateful for not recognizing Apple's contributions to the world. "We love our users so much we've built 300 Apple retail stores for them," he claimed at one point. Wow, thanks, Steve—all this time, I thought you built those stores just to sell stuff! He said that a Bloomberg Business Week report that he'd been warned about potential antenna problems was "total ********." At another point, he asked a questioner, bizarrely, "What would you prefer, that we're a Korean company? Do you not like the fact that we're an American company leading the world right here?"

What I'd prefer, since Jobs is asking, is a company that doesn't pee on my leg and tell me it's the "most revolutionary rain storm ever!" A free case is all well and good. Just lose the attitude, Steve. You screwed up. We know it. You know it. Just admit it.

excellent finish to a good read

 

[rhinosrcool]

In your opinion. I thought he was candid, open, and sincere.

How many other CEOs of major company's can you even name? Jobs is out there, takes this personally, and cares about his customers.

HaHaHa....Yes, Steve Jobs loves all of his fanbois, right to the bank!

 

[WeegieMac]

As someone who excels in being condescending, trust me ... Jobs was far from it. He came across as humbled, but the facts he presented can't be argued with. He showed other devices, with their antenna's inside their build, suffering the same "issue". It's over. Move on.

Many on here wouldn't know condescending if it came up to them and kicked them in the nuts.

See .... condescending.

 

[AZREOSpecialist]

Wait....I thought he DID say the word "sorry" ....

my complaint is that you knew he wasn't sincere.

I thought SJ was quite sincere. He's right when he says they love their customers. Apple is always taking risks and breaking new ground. They were the first with a 17" laptop screen. They were the first with unibody construction in their laptops. They were the first home computer with a GUI, and probably the first real home computer. They redefined the way we buy and listen to music. They defined a new market with the iPad. Apple is CONSTANTLY on the edge and there is extreme pressure on them to outdo their last brilliant product. Are Microsoft, Dell, HP, or Motorola subject to such high expectations?

After watching the press conference on Friday, I was more of an Apple fan than ever. No other company in recent memory has come out like Apple to put themselves out there in such a big way to fix a problem manifested with a minority of users. It's now quite obvious that other smartphones suffer from the same issues, but you don't see RIM, HTC or Samsung offering free cases or holding press conferences to explain an issue that's been known about for years.

If you're in a weak signal area, you have the same chances of dropping the call with an iP4 as you do with a Blackberry or Droidberry. But for whatever reason, Apple needs to answer for something that is a problem for everyone in the whole goddamn industry.

And as far as Consumer Reports is concerned, they can take a hike. They always rate cheaper products higher than more expensive, better built products. To them it's all about price. I have a Miele washing machine that is not highly rated by CR, yet it's the best washing machine I've ever had. CR rates those plasticky Whirlpool Duets higher, and everybody I know is having nothing but problems with theirs.

To each their own. Apple made a product they are proud of, even though a few people think otherwise. Buy it or not, it's up to you. Nobody is entitled to an iPhone 4. It's not a constitutional or god-given right. And if you love iPhone but can't stand the horribly defective iP4 then keep your 3GS! Or if you have an older iPhone you can buy the 3GS for a great price today.

There really is nothing to complain about.

 

[Bobby Corwen]

Exactly, That ".53%" stat was the biggest crock of poo poo ever. Who on earth is going to call apple when everyone knows about it and knows they won't do squat?

But IT IS important Phokus, especially as part of the rest of the statistics, because it shows that its a web-phenomenon and that if there was real life problems, a lot of old ladies and random people who don't keep up with tech like us that would be calling in complaining. But this proves that the fear is only theoretical and real life behavior is fine. Therefore it does prove something.

This is all just blown out of proportion on the web because Apple has become so popular that websites get huge amounts of web traffic from posting iPhone four articles. Millions of people were checking for iPhone news every day. Just crawling the web for whatever info they could find ever since the Gizmodo leak.

 

[vincenz]

No groveling required.

He just needed to say "sorry" and be genuine about it.
He wasn't.

The amount of self-entitlement you have is incredible. Steve Jobs and Apple owe you nothing.

 

[Roadrash3]

I am so sick of this. It has been proven all iPhones can lose reception, what do you want big old 90's phones, don't like it don't buy it. I love it, best phone I have ever owned

 

[klrobinson999]

The amount of self-entitlement you have is incredible. Steve Jobs and Apple owe you nothing.

ROTFL.....

I think people who potentially might buy a product are entitled to the truth.

The phone has serious issues.

Jobs an company seemed as if THEY were the ones entitled at the press conference. In truth, we owe them nothing, as well. If they don't like the criticism (and you could tell Jobs was hot under the collar), tough ****.
The media and the customers don't have to kiss their arrogant asses.

 

[KratosKilla]

I thought SJ was quite sincere. He's right when he says they love their customers. Apple is always taking risks and breaking new ground. They were the first with a 17" laptop screen. They were the first with unibody construction in their laptops. They were the first home computer with a GUI, and probably the first real home computer. They redefined the way we buy and listen to music. They defined a new market with the iPad. Apple is CONSTANTLY on the edge and there is extreme pressure on them to outdo their last brilliant product. Are Microsoft, Dell, HP, or Motorola subject to such high expectations?

After watching the press conference on Friday, I was more of an Apple fan than ever. No other company in recent memory has come out like Apple to put themselves out there in such a big way to fix a problem manifested with a minority of users. It's now quite obvious that other smartphones suffer from the same issues, but you don't see RIM, HTC or Samsung offering free cases or holding press conferences to explain an issue that's been known about for years.

If you're in a weak signal area, you have the same chances of dropping the call with an iP4 as you do with a Blackberry or Droidberry. But for whatever reason, Apple needs to answer for something that is a problem for everyone in the whole goddamn industry.

And as far as Consumer Reports is concerned, they can take a hike. They always rate cheaper products higher than more expensive, better built products. To them it's all about price. I have a Miele washing machine that is not highly rated by CR, yet it's the best washing machine I've ever had. CR rates those plasticky Whirlpool Duets higher, and everybody I know is having nothing but problems with theirs.

To each their own. Apple made a product they are proud of, even though a few people think otherwise. Buy it or not, it's up to you. Nobody is entitled to an iPhone 4. It's not a constitutional or god-given right. And if you love iPhone but can't stand the horribly defective iP4 then keep your 3GS! Or if you have an older iPhone you can buy the 3GS for a great price today.

There really is nothing to complain about.

I don't know how you could be anymore of an Apple fan. Steve Jobs does have to fix products that don't work as other companies in the past have had recalls. This is not a minority issue. Steve Jobs twists statistics to make them appear smaller then they are. .55% of 3 million is a large number. Especially considering most people were waiting for this press conference to solve the problem. Which they haven't. Just a band aid.

Why are you criticizing Consumer Reports for not recommending a phone that drops calls instantly when you touch an area where the phone is meant to be gripped. They recommended many of the high priced devices Apple has made in the past. Including the iPhone 3GS. I guess those devices are all garbage to you.

I agree nobody is entitled to an iPhone 4 but when you purchase a phone I think cellphone reception is something YOU ARE ENTITLED TO. STOP BEING AN APPLE APOLOGIST. This forum is ridiculous. I LOVE APPLE PRODUCTS like the next guy. I have a case and no reception issues when using the case, but this is ridiculous. JUST BECAUSE STEVE JOBS SAYS IT DOES NOT MAKE IT ENTIRELY TRUE. Numbers are used to sway you in one direction. You are a lap dog.