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Slow screenshot saving

K

kawa636r

macrumors 6502
Original poster
Feb 28, 2016
425
297
Spain
Capturing screenshots on the Mac has gotten very slow recently.

It used to be nearly instantaneous but now it is taking more than 10 seconds for the image to appear on the desktop.

Is anyone else having got the same problem?
 
Nope... mine are pretty much instantaneous. Try holding the shift key on reboot to boot to safe mode. That will stop any third party apps or utilities you might have running that are causing this.

If that fixes it, let us know then we can help you troubleshoot.
 
nothing to do, and i still have got the trouble.... no other one is facing the same???
 
Weaselboy said:
Nope... mine are pretty much instantaneous. Try holding the shift key on reboot to boot to safe mode. That will stop any third party apps or utilities you might have running that are causing this.

If that fixes it, let us know then we can help you troubleshoot.
Click to expand...

@Weaselboy
I have the same issue of slow screenshot saving. Booting in safe mode did help though!
Do you have an idea what I have to do for the screenshots to save instantaneous in normal mode as well?

Thanks
 
HansFlimmer said:
@Weaselboy
I have the same issue of slow screenshot saving. Booting in safe mode did help though!
Do you have an idea what I have to do for the screenshots to save instantaneous in normal mode as well?

Thanks
Click to expand...
If it better in safe mode, that points to perhaps some sort of third party startup item or utility you have running that is causing this. Since a safe mode boot stops all those things from running.

You could try running a report in Etrecheck and post the results here for us to take a look. It will show everything launching. Do not run the report while in safe mode, but rather regular mode.
 
Weaselboy said:
If it better in safe mode, that points to perhaps some sort of third party startup item or utility you have running that is causing this. Since a safe mode boot stops all those things from running.

You could try running a report in Etrecheck and post the results here for us to take a look. It will show everything launching. Do not run the report while in safe mode, but rather regular mode.
Click to expand...

Thanks for you reply!
I’ve run the check and here’s the report:
EtreCheck version: 3.4.6 (460)

Report generated 2017-11-27 21:53:05

Download EtreCheck from https://etrecheck.com

Runtime: 3:24

Performance: Good



Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.

Click the [Clean up] link to delete unused files.



Problem: No problem - just checking



Hardware Information: ⓘ

MacBook Pro (15-inch, 2016)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Pro - model: MacBookPro13,3

1 2.7 GHz Intel Core i7 (i7-6820HQ) CPU: 4-core

16 GB RAM Not upgradeable

BANK 0/DIMM0

8 GB LPDDR3 2133 MHz ok

BANK 1/DIMM0

8 GB LPDDR3 2133 MHz ok

Handoff/Airdrop2: supported

Wireless: en0: 802.11 a/b/g/n/ac

Battery: Health = Normal - Cycle count = 58

iCloud Quota: 4.25 GB available


Video Information: ⓘ

Intel HD Graphics 530 - VRAM: 1536 MB

Color LCD 3360 x 2100

AMD Radeon Pro 455 - VRAM: 2 GB


Disk Information: ⓘ

APPLE SSD SM0512L disk0: (500.28 GB) (Solid State - TRIM: Yes)

(disk0s1) <not mounted> [EFI]: 315 MB

(disk0s2) <not mounted> [APFS Container]: 499.96 GB


USB Information: ⓘ

USB30Bus

Apple Inc. iBridge

USB31Bus

USB31Bus


Thunderbolt Information: ⓘ

Apple Inc. thunderbolt_bus_1

Apple Inc. thunderbolt_bus_0


Virtual disks: ⓘ

Macintosh HD (disk1s1 - APFS) / [Startup]: 499.96 GB (127.70 GB free)

Encrypted: Yes (Unlocked)

Physical disk: disk0s2 499.96 GB (127.70 GB free)

(disk1s2) <not mounted> [Preboot]: 499.96 GB

Physical disk: disk0s2 499.96 GB

(disk1s3) <not mounted> [Recovery]: 499.96 GB

Physical disk: disk0s2 499.96 GB

(disk1s4) /private/var/vm [VM]: 499.96 GB

Physical disk: disk0s2 499.96 GB



System Software: ⓘ

macOS High Sierra 10.13.1 (17B48) - Time since boot: about 2 hours


Configuration files: ⓘ

/etc/hosts - Count: 23


Gatekeeper: ⓘ

Mac App Store and identified developers


Clean up: ⓘ

/Library/LaunchDaemons/com.macpaw.CleanMyMac2.Agent.plist

/Library/PrivilegedHelperTools/com.macpaw.CleanMyMac2.Agent

Executable not found!

~/Library/LaunchAgents/uk.co.canimaansoftware.clamxav.UninstallWatcher.plist

/usr/bin/open /usr/local/clamXav/bin/UninstallClamXav.app

Executable not found!

2 orphan files found. [Clean up]


Kernel Extensions: ⓘ

/Applications/iSkysoft iMusic.app

[not loaded] com.Perfect.Driver.SystemAudioRecorder (1.1.0 - SDK 10.6) [Lookup]



/Library/Extensions

[loaded] com.Cycling74.driver.Soundflower (2.0b2 - SDK 10.10) [Lookup]



/System/Library/Extensions

[not loaded] com.nvidia.CUDA (1.1.0) [Lookup]

[not loaded] com.tomtom.driver.UsbEthernetGadget (1.0.0d1) [Lookup]

[not loaded] com.wacom.kext.wacomtablet (Wacom Tablet 6.2.0w4) [Lookup]



System Launch Agents: ⓘ

[not loaded] 8 Apple tasks

[loaded] 177 Apple tasks

[running] 103 Apple tasks


System Launch Daemons: ⓘ

[not loaded] 37 Apple tasks

[loaded] 178 Apple tasks

[running] 114 Apple tasks


Launch Agents: ⓘ

[not loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2017-11-15) [Lookup]

[not loaded] com.adobe.AdobeCreativeCloud.plist (Adobe Systems, Inc. - installed 2017-10-02) [Lookup]

[running] com.brother.LOGINserver.plist (? a1772de2 41ad4933 - installed 2016-12-09) [Lookup]

[loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-09-28) [Lookup]

[failed] com.nvidia.CUDASoftwareUpdate.plist (NVIDIA Corporation - installed 2017-06-15) [Lookup]

[loaded] com.oracle.java.Java-Updater.plist (? 9ac5ae81 be93c7fb - installed 2017-09-12) [Lookup]

[running] com.wacom.wacomtablet.plist (? 9e9edb5e 9e9a6edc - installed 2012-01-20) [Lookup]

[running] jp.co.canon.CUPSCAPT.BG.plist (? 33904f9c 9c018b65 - installed 2016-11-15) [Lookup]


Launch Daemons: ⓘ

[not loaded] PT.updd.plist (? 0 ? - installed 2017-11-10) [Lookup]

[loaded] com.adobe.SwitchBoard.plist (? 856489a3 0 - installed 2014-03-16) [Lookup]

[loaded] com.adobe.acc.installer.plist (Adobe Systems, Inc. - installed 2017-11-15) [Lookup]

[running] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2017-09-28) [Lookup]

[loaded] com.adobe.fpsaud.plist (? 2afb3af7 a56d5fc2 - installed 2017-10-26) [Lookup]

[not loaded] com.apple.installer.cleanupinstaller.plist (? 1963bf56 0 - installed 2017-11-01)

[loaded] com.apple.installer.osmessagetracing.plist (Apple, Inc. - installed 2017-10-25)

[loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2017-10-13) [Lookup]

[loaded] com.macpaw.CleanMyMac2.Agent.plist (? f27087f6 0 - installed 2015-07-26) [Lookup] - /Library/PrivilegedHelperTools/com.macpaw.CleanMyMac2.Agent: Executable not found!

[loaded] com.macpaw.CleanMyMac3.Agent.plist (? 7f4ba9a8 65c2b9e6 - installed 2016-12-09) [Lookup]

[loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e afb3bef0 - installed 2010-08-25) [Lookup]

[loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2015-08-15) [Lookup]

[loaded] com.nvidia.cudad.plist (NVIDIA Corporation - installed 2017-06-15) [Lookup]

[loaded] com.oracle.java.Helper-Tool.plist (Shell Script e3fefdd2 - installed 2017-07-12) [Lookup]


User Launch Agents: ⓘ

[loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2017-11-15) [Lookup]

[loaded] com.adobe.ARM.[...].plist (? 5c76f5f6 b049ce9b - installed 2017-09-01) [Lookup]

[loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2017-09-06) [Lookup]

[running] com.fontstand-bv.mac.Fontstand-Agent.plist (Fontstand BV - installed 2015-06-15) [Lookup]

[failed] com.iSkysoft.iMusicHelper.plist (Yi Xing Investment Co., Ltd. - installed 2017-08-10) [Lookup]

[not loaded] com.linotype.FontFolderProtector.plist (Linotype GmbH - installed 2017-11-23) [Lookup]

[loaded] com.macpaw.CleanMyMac3.Scheduler.plist (MacPaw Inc. - installed 2017-09-12) [Lookup]

[loaded] com.skype.skype.shareagent.plist (Skype Communications S.a.r.l - installed 2017-11-21) [Lookup]

[running] com.spotify.webhelper.plist (Spotify - installed 2017-11-24) [Lookup]

[failed] com.wondershare.TunesGoHelper.plist (Wondershare Software Co., Ltd - installed 2017-03-15) [Lookup]

[loaded] uk.co.canimaansoftware.clamxav.UninstallWatcher.plist (? e5220aa9 0 - installed 2016-11-03) [Lookup] - /usr/local/clamXav/bin/UninstallClamXav.app: Executable not found!


User Login Items: ⓘ

Mail Programm - Hidden

(/Applications/Mail.app)

Calendar Programm - Hidden

(/Applications/Calendar.app)

Opera Programm - Hidden

(/Applications/Opera.app)

Backup & Sync von Google Programm - Hidden

(/Applications/Backup and Sync.app)

VOXAgent SMLoginItem - Hidden (Coppertino Inc. - installed 2017-07-15)

(/Applications/VOX.app/Contents/Library/LoginItems/VOXAgent.app)


Internet Plug-ins: ⓘ

JavaAppletPlugin: Java 8 Update 141 build 15 (installed 2017-09-12) Check version

WacomNetscape: 1.1.1-1 (installed 2012-01-20) [Lookup]

o1dbrowserplugin: 5.41.3.0 (installed 2015-12-11) [Lookup]

AdobeExManDetect: AdobeExManDetect 1.1.0.0 (installed 2014-06-04) [Lookup]

WacomTabletPlugin: WacomTabletPlugin 2.0.0.4 (installed 2012-01-20) [Lookup]

AdobeAAMDetect: 3.0.0.0 (installed 2017-10-02) [Lookup]

AdobePDFViewerNPAPI: 10.1.13 (installed 2014-12-11) [Lookup]

Silverlight: 5.1.50901.0 (installed 2017-04-20) [Lookup]

FlashPlayer-10.6: 27.0.0.187 (installed 2017-11-14) [Lookup]

QuickTime Plugin: 7.7.3 (installed 2017-10-25)

Flash Player: 27.0.0.187 (installed 2017-11-14) [Lookup]

googletalkbrowserplugin: 5.41.3.0 (installed 2015-12-11) [Lookup]

SharePointBrowserPlugin: 14.2.2 (installed 2014-07-12) [Lookup]

AdobePDFViewer: 10.1.13 (installed 2016-01-14) [Lookup]

PepperFlashPlayer: 27.0.0.187 (installed 2017-11-15) [Lookup]

CitrixICAClientPlugIn: 11.2.0 (installed 2010-08-23) [Lookup]

DirectorShockwave: 11.6.3r633 (installed 2011-10-28) [Lookup]



Safari Extensions: ⓘ

[not loaded] WhatFont - Chengyin Liu - http://chengyinliu.com/whatfont.html (installed 2017-05-01)


3rd Party Preference Panes: ⓘ

Flash Player (installed 2017-10-26) [Lookup]

Java (installed 2017-09-12) [Lookup]


Time Machine: ⓘ

Skip System Files: NO

Mobile backups: OFF

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 499.96 GB Disk used: 372.27 GB

Destinations:

Biggie [Local]

Total size: 2.00 TB

Total number of backups: 7

Oldest backup: 05.08.17, 15:36

Last backup: 15.11.17, 18:04

Size of backup disk: Excellent

Backup size 2.00 TB > (Disk size 499.96 GB X 3)


Top Processes by CPU: ⓘ

42% Opera Helper

18% WindowServer

17% Opera

9% Opera Helper

8% kernel_task


Top Processes by Memory: ⓘ

1.21 GB kernel_task

1.18 GB Opera Helper

854 MB Opera

452 MB Opera Helper

395 MB Backup and Sync


Top Processes by Network Use: ⓘ

Input Output Process name

49 MB 264 KB Opera

103 KB 60 KB Mail

77 KB 63 KB mDNSResponder

4 KB 60 KB biometrickitd

13 KB 5 KB netbiosd


Top Processes by Energy Use: ⓘ

27.52 Opera Helper

12.34 WindowServer

8.82 Opera

8.50 Opera Helper

1.64 coreaudiod


Virtual Memory Information: ⓘ

7.40 GB Available RAM

65 MB Free RAM

8.60 GB Used RAM

7.34 GB Cached files

0 B Swap Used


Software installs (last 30 days): ⓘ

PopcornTime-latest: (installed 2017-11-10)

Adobe Flash Player: (installed 2017-11-14)

Adobe Pepper Flash Player: (installed 2017-11-15)

Adobe Illustrator: (installed 2017-11-15)

Illustrator CC 2018: (installed 2017-11-15)

InDesign CC 2017: (installed 2017-11-15)



Install information may not be complete.


Diagnostics Events (last 3 days for minor events): ⓘ

2017-11-27 10:04:02 mdworker Crash [Open]

Cause: import fstype:apfs fsflag:480D000 flags:40000005E diag:0 isXCode:0 uti:com.apple.mail.emlx plugin:/Library/Spotlight/Mail.mdimporter - find suspect file using: sudo mdutil -t 8599484711

2017-11-27 09:43:06 passd Crash [Open]

Cause: *** Terminating app due to uncaught exception 'NSObjectNotAvailableException', reason: '[[[NFHardwareManager sharedHardwareManager] secureElements] serialNumber] not available.'

terminating with uncaught exception of type NSException

abort() called

2017-11-25 23:14:26 Popcorn-Time.app Crash [Open]
 
Two things I would try first is getting rid of Clean My Mac completely. That apps causes a lot of people problems. Then quit Opera. It is chewing up 42% CPU just sitting there. See if that helps.

If not, there is no magic or easy way to pin down where the conflict just starting to remove some of those startup or launch items.
 
Got rid of Clean My Mac. Messed up a few things last time I’ve used it anyway. I have to admit I’ve got way too many tabs open in Opera...
After a restart the screenshot delay issue hasn’t really changed.
However I’ve quite Google’s Sync & Backup (previously Google Drive) just to see what happens, and there you go: instant screenshots again!
 
  • Like
Reactions: Weaselboy
I had the same problem. I closed Google Backup and Syne and my screenshots appear instantly again.


kawa636r said:
Capturing screenshots on the Mac has gotten very slow recently.

It used to be nearly instantaneous but now it is taking more than 10 seconds for the image to appear on the desktop.

Is anyone else having got the same problem?
Click to expand...
 
kawa636r said:
Capturing screenshots on the Mac has gotten very slow recently.

It used to be nearly instantaneous but now it is taking more than 10 seconds for the image to appear on the desktop.

Is anyone else having got the same problem?
Click to expand...
[doublepost=1552558827][/doublepost]
kawa636r said:
Capturing screenshots on the Mac has gotten very slow recently.

It used to be nearly instantaneous but now it is taking more than 10 seconds for the image to appear on the desktop.

Is anyone else having got the same problem?
Click to expand...
[doublepost=1552558882][/doublepost]I faced the same problem on MacOS Mojave version 10.14.3.
The reason for this problem is that Mac installed a new program "Keybord Shortcut" and the option "Show Floating Thumbnail" actually causes the 'problem'.

To fix this 'problem':

1. Open the program "Show Floating Thumbnail" via "cmd + shift + 5"

2. Go to "Options"

3. Disable "Show Floating Thumbnail"

4. Exit the program by clicking on the left "x"

In my hands everything works fine since then.
 
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