Hi everyone. Today I noticed a small black dot on the left bottom in landscape mode of my 5th generation Ipad 12.9 Pro. I have an appointment with the Apple Store tomorrow afternoon. Please see the picture. Does anyone have an idea what that black dot/smudge is? I have cleaned the screen with a soft damp cloth, but it will not go away.
Update: I took my 5th generation 12.9 IPAD Pro to the Apple Store today. The Genius identified another spot at the top left of the screen. The spot was white. The Genius gave me a brand new 5th generation 12.9 IPAD Pro as a replacement. My previous IPAD Pro was only 4 months old. I only did light gaming and occasionally watched TV shows on the IPAD. I'm not sure if this will be an issue with other's 5th Generation 12.9 Pros, but keep an eye on it.
This is a copy of the work order:
Steps to Reproduce: Confirmed during appointment
Cosmetic Condition: Leightleakage on the display
Proposed Resolution: Customer isn’t concern about data
Swap under warranty
Contact Apple Support Case: 101553201262
Employee 366938673
The above estimate does not include applicable taxes. Taxes will be calculated at the time of payment.
I acknowledge that I agree to use REFURBISHED part(s)/unit(s)
Work Authorization. I agree that the Repair Terms and Conditions on the reverse side of this page will apply to the service of the Product identified above; Apple is not responsible for any loss or corruption of the data on my product during service; as unintentional loss of data may occur as a result of the service, it is my responsibility to make a backup copy of my data before bringing my product to Apple for service; goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.
View attachment 1915042
Update: I took my 5th generation 12.9 IPAD Pro to the Apple Store today. The Genius identified another spot at the top left of the screen. The spot was white. The Genius gave me a brand new 5th generation 12.9 IPAD Pro as a replacement. My previous IPAD Pro was only 4 months old. I only did light gaming and occasionally watched TV shows on the IPAD. I'm not sure if this will be an issue with other's 5th Generation 12.9 Pros, but keep an eye on it.
This is a copy of the work order:
| Apple Staten Island | |
| Nov 21, 2021 | 718.568.2230 |
Genius Bar Work Authorization & Service Confirmation
Repair No: R516698992Customer Information | Product Information | |
| Alan Howard | Warranty Status: In Warranty (W) | |
United States | Model: iPad Pro, 12.9-inch, 5th Gen, Wi-Fi | |
| Date of Purchase: Jul 13, 2021 | ||
| Serial No: CY9RQJ4K45 | ||
| IMEI: | ||
Problem Description/Diagnosis
Issue: Customer stated that he display has light leakage on itSteps to Reproduce: Confirmed during appointment
Cosmetic Condition: Leightleakage on the display
Proposed Resolution: Customer isn’t concern about data
Swap under warranty
Contact Apple Support Case: 101553201262
Employee 366938673
Repair Estimate
| Item Number | Description | Price | Amount Due | Customer KBB |
|---|---|---|---|---|
| 661-20335 | Space Gray, 256 GB, iPad Pro 12.9-inch, 5th gen, Wi-Fi : V4HPD2NR99 | $ 0.00 | $ 0.00 | |
| SC2Y2Z/A | IPAD PRO 12.9,5GEN,WIFI,FLAT RATE,RETAIL | $ 699.00 | $ 0.00 | |
| Total (Tax not included) | $ 699.00 | $ 0.00 |
I acknowledge that I agree to use REFURBISHED part(s)/unit(s)
Work Authorization. I agree that the Repair Terms and Conditions on the reverse side of this page will apply to the service of the Product identified above; Apple is not responsible for any loss or corruption of the data on my product during service; as unintentional loss of data may occur as a result of the service, it is my responsibility to make a backup copy of my data before bringing my product to Apple for service; goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.
Parts and Service
| Item Number | Description | Price | Amount Due | Customer KBB |
|---|---|---|---|---|
| Same as described above | ||||
| Total (Tax not included) | $ 699.00 | $ 0.00 |
View attachment 1915042
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