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Small crack on upper right bezel

F

ffonsok

macrumors member
Original poster
Jul 5, 2010
35
0
Unbelievably pissed. Took my iPad out of my portenzo case to show the form factor to a friend. When I put it back in I pushed extra hard on the upper right corner to get it to seat properly in the rubber fitting. Felt a burst of pressure under my thumb and sure enough a small 1 cm crack appeared in the bezel. In the last 24 hours it's spidered a little bit, but still doesn't affect the screen. 100% functional and absolutely no damage anywhere else on the device. I'm planning on taking it into the apple store to hopefully get it replaced, but I'm out of the country for another two weeks. Hoping it doesn't get worse.

Anyone had any experience with this? I'm really hoping apple doesn't consider this accidental damage. Any amount of pressure I exert with my thumb shouldn't be enough to crack the famed "gorilla glass" screen. My iPad 1 went through far more pressure and usage than this.

Apple has always done me right in the past. Anyone else have experience with the bezel around the corner being more sensitive / cracking?
 
I've never had a problem with this, but I'm curious to know if you could take a picture.

A friend of mine had a similar problem and they swapped it in the store, but they said only because it looked a certain way. I guess as they were able to ascertain it was accidental or a fault in the way it was put together.
 
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Unfortunately I don't have a computer or a camera connectivity kit. It doesn't look like it was dropped, and it wasn't (no point in lying to strangers on the internet). I did a google search to see the cracks on other peoples iPads, and this doesn't look nearly as bad as 99% of them. Sure, I used a lot of thumb force to try to get it to seat properly, but nothing that I honestly thought would cause this type of damage.

Bottom line is, be careful with putting pressure around the corners of the screen. I think the glass is more sensitive to cracking there.
 
If Apple don't allow you to replace it - which is possible as Apple don't cover damage (but, there are some sympathetic geniuses, who may give you a replacement because it was the fault of the case - but, then again, it's not Apple's case ) - then try to contact Portenzo, as the blame could go to them, because of the design of the case.

Good Luck.

I do know some genuises who have replace a water damaged unit, and a smashed unit (and even read about people going in with a 2G iPod Touch and coming out with a 4th gen iPod Touch, by making a scene *be polite*); but I also know some people who have been turned away for cracks - what I'm trying to say is the system is very inconsistent:
- go to the store - don't ring them up;
- try different Apple stores, or different geniuses;
- then try Portenzo;
- as a last resort ask insurance.
 
If it's just a single line crack running from the corner, I think you'll be fine getting it covered under warranty. Now, if there were also a dent or scuffs at the same corner or a fractured crack -- that would look like you dropped it. Anyway, I'd keep it in it's case until the Apple specialist asks you to remove it.
 
One more thing: (you don't sound like the sort of person that would do this, but...) don't lie - tell them what really happened.
 
madat42 said:
If it's just a single line crack running from the corner, I think you'll be fine getting it covered under warranty. Now, if there were also a dent or scuffs at the same corner or a fractured crack -- that would look like you dropped it. Anyway, I'd keep it in it's case until the Apple specialist asks you to remove it.
Click to expand...

It's more than a single line- it's a crack about a 1/2 cm from the upper right edge. There are five spider lines coming out of it, some about 1cm long, but two of them reach about 3cm towards the edge of the bezel. The spider line closest to the screen is still 1cm from where the display starts. When it first happened, it was just one small crack, but the spidering happened overnight. While it wasn't accidental damage caused by a drop, IMO I still damaged it by putting excessive force with my thumb. Still, I thought the gorilla glass would be more durable after seeing those stress tests on YouTube.

I need to stop stressing about it. I bet apple will replace it and there have been and will be worse things that happen in life. Still, anyone with an awesome apple warranty experience may help me sleep better tonight.
 
That is a bummer, but I'd like to point our that the iPhone, iPad etc do not use Gorilla Glass, as far as I'm aware. Not sure where that rumor started.
 
I can't help but wonder, as the glass is glued into place, if as the metal expands and contracts perhaps after being assembled, or in use doe to sun, cold etc, if the glass is put under compression and/or expansion loading as there is no where for it to go.
 
Piggie said:
I can't help but wonder, as the glass is glued into place, if as the metal expands and contracts perhaps after being assembled, or in use doe to sun, cold etc, if the glass is put under compression and/or expansion loading as there is no where for it to go.
Click to expand...

Well, I have been using it in the hot sun of Israel and it has been getting hot and then being used in air conditioning.
 
Consultant said:
iPad or iPad 2?

Glass test (they didn't test corner though): http://obamapacman.com/2011/03/ipad-2-glass-thinner-lighter-stronger/
Click to expand...

That's a good video, but materials act differently depending on the force.
I'm sure you've done things about compression/expansion ect in class.

Why we use metal for some things and concrete for others.
The glass may bend great, when it's sides can move, but perhaps it can fracture if it's put under straight like compression or expansion with nowhere to go.

This is always going to be a potential major issue when you use glass and combine that with thin devices that can flex.
 
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