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tjb1

macrumors 68000
Original poster
Aug 26, 2010
1,999
0
Pennsylvania, USA
What is apple care os - alliance and why is it $49,999.00
 

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Get the IT department-level support you need when deploying iOS, Mac OS X, or Mac OS X Server in your organization. AppleCare OS Support delivers phone and email support for advanced integration, migration, and server operation issues. All three plans provide support for technical issues that require the use of command-line tools for resolution. Whether you have occasional questions or you need assistance on a regular basis, Apple has a plan to fit your requirements. Each plan provides up to one year of coverage.

Depending on the program you select -- Alliance, Preferred, or Select Support -- product features can include unlimited support incidents, up to four designated customer support contacts, one hour response for priority 1 (server down) issues 24/7, an onsite technical review, and more.

Each plan also includes AppleCare Help Desk Support and a single copy of AppleCare Help Desk Tools. AppleCare Help Desk Support provides each designated contact an unlimited number of support incidents for software installation, launch, and use; hardware and software diagnosis and troubleshooting; and issue isolation for Apple-based solutions. In addition, each of your designated contacts will have access to Apple's professional online support resources and online updates of the latest tools. AppleCare Help Desk Tools provides a library of Mac OS installation and hardware diagnostics discs that is updated quarterly.

AppleCare OS Support - Select covers up to 10 enterprise-level support incidents and provides four-hour response for priority 1 issues (server down), 12 hours a day, 7 days a week. Unused incidents expire after one year.

For more information, call 1-800-APL-CARE (1-800-275-2273) or visit:
http://www.apple.com/support/products/enterprise/server.html

+ AppleCare Professional Support

In other words, it seems like a support system for the server products with an unlimited number of incidents for 24/7.
 
Best part is for $50k you only get 12 hours a day support...

No kidding, especially considering that all the servers in my data center have 24x7 4 hour on site service for a lot less than that. And had my employers spung for it, they could have gotten 2 hour service. If I have a part go bad, I usually have it in my hands in about 2-3 hours.
 
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