Software tools for support technician

[Appleuser823]

I want to work as a support technician for Macs by helping people with various problems with their MacBooks. I wonder if anyone could please help me out with really good apps/tools to assist me in this work? I want to have a usb stick with tools to help me diagnose and find problems.

Thanks in advance 😊

 

[0128672]

What's your experience and what are you currently using to diagnose and support your own Mac(s)?

 

[Appleuser823]

What's your experience and what are you currently using to diagnose and support your own Mac(s)?

I have experience since the 90’s with computers.

 

[BrianBaughn]

There aren't as many useful ones as there used to be…almost to the point of "none" that would do you any good on a USB stick.

I haven't done any support in the last two years…but I don't think the old "go to" apps that I occasionally used in the early days were even helpful for the last few years I was doing support.

 

[0128672]

Guess I'd recommend getting familiar with the Utility apps and heavily reading everything you can on support.apple.com. Apple also offers pro training if that's what you're after: https://www.apple.com/newsroom/2022...nal-training-to-support-growing-it-workforce/.

 

[bogdanw]

Buy Techtool Pro https://www.micromat.com/products/techtool-pro/
“The portability of Techtool Protogo is included with every copy of Techtool Pro. Techtool Protogo allows you to create a bootable diagnostic device that contains Techtool Pro and all of its most powerful tools as well as any of your own utilities you may wish to install. You can then use this device to boot, check, maintain, and repair Macintosh computers as needed.”

 

[Brian33]

What I would put on that USB stick would be my Terminal.app preferences (profiles) and my '.bashrc' file. It drives me crazy to work in Terminal with the default values!

 

[f54da]

For hw diagnostic: ASD, if you're working on newer computers you're out of luck unless you want to pay up for gsx access.