Software Update Failing Repeatedly

[dayneoram]

I recently reinstalled my system OS due to many previous troubles, and the first time I decided to run Software Update, everything worked fine. Now, every time I try it, it fails!


Process: Software Update [113]
Path: /System/Library/CoreServices/Software Update.app/Contents/MacOS/Software Update
Identifier: com.apple.SoftwareUpdate
Version: 4.0.3 (258.1)
Build Info: SoftwareUpdate-2580100~13
Code Type: X86-64 (Native)
Parent Process: launchd [77]

Date/Time: 2010-09-21 21:03:19.125 +0100
OS Version: Mac OS X 10.6.4 (10F569)
Report Version: 6

Interval Since Last Report: 7021 sec
Crashes Since Last Report: 6
Per-App Interval Since Last Report: 12285 sec
Per-App Crashes Since Last Report: 5
Anonymous UUID: E86FDE4D-5038-4BCE-AACD-A962879C4740

Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: 0x000000000000000a, 0x0000000113d88001
Crashed Thread: 0 Dispatch queue: com.apple.main-thread

I cut out the "Thread #" bits because, unless you speak fluent computer, it's not helpful. Nor would it fit in the 2000 character limit.

Can anybody tell me what's wrong and what to do please?

Thanks

 

[LPZ]

Please post the backtrace for Thread 0 (the one that crashed). Don't need the rest of the crash report yet.

 

[dayneoram]

Right, I'm just restarting the software update now.
If it fails again, I'll give you the Thread 0, if it works then problem solved!

 

[dayneoram]

Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0 com.apple.Foundation 0x00007fff868d13e1 -[NSKeyedUnarchiver initForReadingWithData:] + 456
1 com.apple.AppKit 0x00007fff8421cc6b loadNib + 116
2 com.apple.AppKit 0x00007fff8421c3ec +[NSBundle(NSNibLoading) _loadNibFile:nameTable:withZonewnerBundle:] + 763
3 com.apple.AppKit 0x00007fff8421c021 +[NSBundle(NSNibLoading) loadNibNamedwner:] + 326
4 com.apple.SoftwareUpdate 0x000000010000fa9e 0x100000000 + 64158
5 com.apple.SoftwareUpdate 0x00000001000058cf 0x100000000 + 22735
6 com.apple.SoftwareUpdate 0x0000000100006e9d 0x100000000 + 28317
7 com.apple.SoftwareUpdate 0x0000000100006d71 0x100000000 + 28017
8 com.apple.SoftwareUpdate 0x000000010000e5fc 0x100000000 + 58876
9 com.apple.SoftwareUpdate 0x000000010000d01f 0x100000000 + 53279
10 com.apple.AppKit 0x00007fff843b0152 -[NSApplication sendAction:to:from:] + 95
11 com.apple.AppKit 0x00007fff843b00b1 -[NSControl sendAction:to:] + 94
12 com.apple.AppKit 0x00007fff8443ba0b -[NSCell trackMouse:inRectfView:untilMouseUp:] + 1715
13 com.apple.AppKit 0x00007fff8446c536 -[NSButtonCell trackMouse:inRectfView:untilMouseUp:] + 555
14 com.apple.AppKit 0x00007fff8443a4b5 -[NSControl mouseDown:] + 624
15 com.apple.AppKit 0x00007fff84354763 -[NSWindow sendEvent:] + 5409
16 com.apple.AppKit 0x00007fff84289ee2 -[NSApplication sendEvent:] + 4719
17 com.apple.AppKit 0x00007fff84220922 -[NSApplication run] + 474
18 com.apple.AppKit 0x00007fff842195f8 NSApplicationMain + 364
19 com.apple.SoftwareUpdate 0x0000000100001d5c 0x100000000 + 7516

 

[LPZ]

Please open Console (in Utilities) and go to File->Open Quickly->Diagnostic and Usage Information->User Diagnostic Reports and choose a recent Software Update crash report. Post the start of the Binary Images section---as much as you can.

 

[dayneoram]

Will this do?


Binary Images:
0x1000 - 0x332fec com.apple.iMovie8 8.0.4 (807) <94BA3A06-292F-A773-0671-9F99F7C2D234> /Applications/iMovie.app/Contents/MacOS/iMovie
0x3d0000 - 0x409fe3 com.apple.MPEG2TSDecoder 1.0 (84) <75EC884A-7300-87B1-7E3A-A2B156BD4D79> /Applications/iMovie.app/Contents/Frameworks/Mpeg2TsDecoder.framework/Versions/A/Mpeg2TsDecoder
0x441000 - 0x462fff com.apple.iWidgets 1.0.0 (24) /Applications/iMovie.app/Contents/Frameworks/iWidgets.framework/Versions/A/iWidgets
0x475000 - 0x518ff4 com.apple.DotMacKit 47 (3.0.2L) <5C3FF2BA-7124-3DF9-B197-19DD4D543798> /Applications/iMovie.app/Contents/Frameworks/DotMacKit.framework/Versions/A/DotMacKit
0x57e000 - 0x57fff7 com.apple.Helium 3.0.0 (157) <22FD7CB4-024E-3065-EB67-262ABF99636E> /Applications/iMovie.app/Contents/Frameworks/Helium.framework/Versions/A/Helium
0x585000 - 0x586fff +com.bensyverson.dvmatte.autopicker 1.0 (1.0) <5FB2D0C9-D6D7-036E-F739-DA7CE5BAD36E> /Applications/iMovie.app/Contents/Frameworks/DVMAutopick.framework/Versions/A/DVMAutopick
0x58c000 - 0x641fe7 libcrypto.0.9.7.dylib 0.9.7 (compatibility 0.9.7) <0B69B1F5-3440-B0BF-957F-E0ADD49F13CB> /usr/lib/libcrypto.0.9.7.dylib
0x687000 - 0x7b9fe4 com.apple.Helium.HeliumRender 2.0.0 (157) <DEA355F6-22DC-68D4-EA7A-EE06C0D7F150> /Applications/iMovie.app/Contents/Frameworks/Helium.framework/Versions/A/Frameworks/HeliumRender.framework/Versions/A/HeliumRender
0x812000 - 0x812ff7 libmx.A.dylib 315.0.0 (compatibility 1.0.0) <01401BF8-3FC7-19CF-ACCE-0F292BFD2F25> /usr/lib/libmx.A.dylib
0x8fe00000 - 0x8fe4162b dyld 132.1 (???) <A4F6ADCC-6448-37B4-ED6C-ABB2CD06F448> /usr/lib/dyld
0x9000d000 - 0x9001aff7 com.apple.NetFS 3.2.1 (3.2.1) <A6443845-5815-2429-7649-C51A4B5E7DF9> /System/Library/Frameworks/NetFS.framework/Versions/A/NetFS
0x9001b000 - 0x9027efef com.apple.security 6.1.1 (37594) <8AE73F5F-936C-80F6-B05B-A50C3082569C> /System/Library/Frameworks/Security.framework/Versions/A/Security
0x9027f000 - 0x902f2fff com.apple.iLifeMediaBrowser 2.1.5 (368) <30261504-7533-5424-DD15-32739DED6FB0> /System/Library/PrivateFrameworks/iLifeMediaBrowser.framework/Versions/A/iLifeMediaBrowser
0x902f3000 - 0x90401fe7 com.apple.WebKit 6533 (6533.16) <DA6B3A05-22A9-C28C-F520-8CA5A2B88334> /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit
0x904fe000 - 0x90579fe7 com.apple.audio.CoreAudio 3.2.2 (3.2.2) <51D0E2DC-B15F-AF6C-70D8-026DDAD4E2A5> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
0x9057a000 - 0x90583ff7 com.apple.DiskArbitration 2.3 (2.3) <E9C40767-DA6A-6CCB-8B00-2D5706753000> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
0x90584000 - 0x9059fff7 libPng.dylib ??? (???) <36A3D75E-5178-4358-7F02-444E276D61AD> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib
0x905a0000 - 0x909d5ff7 libLAPACK.dylib 219.0.0 (compatibility 1.0.0) <5E2D2283-57DE-9A49-1DB0-CD027FEFA6C2> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libLAPACK.dylib
0x90a2d000 - 0x90a5dff7 com.apple.MeshKit 1.1 (49.2) <ECFBD794-5D36-4405-6184-5568BFF29BF3> /System/Library/PrivateFrameworks/MeshKit.framework/Versions/A/MeshKit
0x90a5e000 - 0x90b06ffb com.apple.QD 3.35 (???) <B80B64BC-958B-DA9E-50F9-D7E8333CC5A2> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/QD.framework/Versions/A/QD

 

[LPZ]

0x1000 - 0x332fec com.apple.iMovie8 8.0.4 (807) <94BA3A06-292F-A773-0671-9F99F7C2D234> /Applications/iMovie.app/Contents/MacOS/iMovie

That looks like it's from an iMovie crash report. You need to find a Software Update crash report.

 

[dayneoram]

0x1000 - 0x332fec com.apple.iMovie8 8.0.4 (807) <94BA3A06-292F-A773-0671-9F99F7C2D234> /Applications/iMovie.app/Contents/MacOS/iMovie

That looks like it's from an iMovie crash report. You need to find a Software Update crash report.

It was a software update covering a few things. I just picked iMovie for now, because that's what I most needed, and at first I thought I may work if I only asked it to do that.

It's still done through Software Update and it's failing. Miserably.

 

[LPZ]

It was a software update covering a few things. I just picked iMovie for now, because that's what I most needed, and at first I thought I may work if I only asked it to do that.

It's still done through Software Update and it's failing. Miserably.

OK, I'm getting confused. You tried to update iMovie using Software Update and Software Update crashed? Or Software Update worked and then iMovie crashed? Can't you get the latest iMovie update directly from here, without using Software Update?

 

[dayneoram]

OK, I'm getting confused. You tried to update iMovie using Software Update and Software Update crashed? Or Software Update worked and then iMovie crashed? Can't you get the latest iMovie update directly from here, without using Software Update?

At the time of fetching you the thread code, I had chosen to download JUST the iMovie update, to save the stress of downloading multiple updates simultaneously. But, Software Update will not download ANY of the updates, and each time comes up with the message; "Software Update quit unexpectedly".

I really need to know if this can be fixed with help from you guys, or if I should just add this to the list of problems, and use the errors to show an apple genius. Bearing in mind that it is very difficult for me to get to an apple store.

Customer care won't help me because the phone help thing has expired, but I'm still under warranty for a replacement...

 

[LPZ]

At the time of fetching you the thread code, I had chosen to download JUST the iMovie update, to save the stress of downloading multiple updates simultaneously. But, Software Update will not download ANY of the updates, and each time comes up with the message; "Software Update quit unexpectedly".

OK, so it was Software Update that crashed, not iMovie. In order to try and discover why, it would be helpful to see the Binary Images section of a recent crash report for Software Update, not for iMovie or anything else you tried to update.