Apple's support is really slipping. There are sometimes where I love the support (like when I got a replacement macbook), and times like I hate it. Right now, I hate it.
I called in about my pair of In Ear Headphones. The left bud broke, and so I wanted a replacement. After being wrongly transfered twice (that took 20 minutes), I finally got through to somebody who could help me. She wanted my iPod serial number, and I asked her why. The special earbuds were purchased seperately from the iPod, and could be plugged into any 3.5mm jack in the world. She insisted, so I gave in, and gave her my shuffles serial.
Then, she keeps just saying I have the standard earbuds. Before being put on hold once, I must have explained and described to her the earbuds 3 different times before she _seemed_ to understand. Then she wanted me to go make an appointment to the Genius bar to have them look at it. I told her no, because that would be an hour and a half out of my day for something that they screwed up on. (didn't say it like that...I tried to stay pleasant.)
Then, she attempts to set up a mail repair, where then she says she can't do it because my iPod is out of warrenty. I then explained to her that it wasn't my iPod, but just the special 40$ Apple Headphones that I bought. (which are still in warenty as I have the receipt.) So, she puts me on hold. She checks back on me a couple times, one time asking me if I was using Windows. (later I asked her why...she said it was to put it in my profile...?) 20min. later, I hear back from her, and she starts to set up the replacement, except she still doesn't understand what type of headphones I have. I did everything I could to help her. I even gave her the exact model number. But, I get put on hold again.
Very long story short, I finally got the replacement set up (and I don't really think I trust that it is right...but we'll see). The whole ordeal took me an hour and a half...to replace a 40$ pair of headphones. Wow.
Anybody else have some sucky CS stories to share?
I called in about my pair of In Ear Headphones. The left bud broke, and so I wanted a replacement. After being wrongly transfered twice (that took 20 minutes), I finally got through to somebody who could help me. She wanted my iPod serial number, and I asked her why. The special earbuds were purchased seperately from the iPod, and could be plugged into any 3.5mm jack in the world. She insisted, so I gave in, and gave her my shuffles serial.
Then, she keeps just saying I have the standard earbuds. Before being put on hold once, I must have explained and described to her the earbuds 3 different times before she _seemed_ to understand. Then she wanted me to go make an appointment to the Genius bar to have them look at it. I told her no, because that would be an hour and a half out of my day for something that they screwed up on. (didn't say it like that...I tried to stay pleasant.)
Then, she attempts to set up a mail repair, where then she says she can't do it because my iPod is out of warrenty. I then explained to her that it wasn't my iPod, but just the special 40$ Apple Headphones that I bought. (which are still in warenty as I have the receipt.) So, she puts me on hold. She checks back on me a couple times, one time asking me if I was using Windows. (later I asked her why...she said it was to put it in my profile...?) 20min. later, I hear back from her, and she starts to set up the replacement, except she still doesn't understand what type of headphones I have. I did everything I could to help her. I even gave her the exact model number. But, I get put on hold again.
Very long story short, I finally got the replacement set up (and I don't really think I trust that it is right...but we'll see). The whole ordeal took me an hour and a half...to replace a 40$ pair of headphones. Wow.
Anybody else have some sucky CS stories to share?