Not going to Sprint is a very smart idea. Unbeknownst to us (12 year Sprint customers on family plan - in good standing), Sprint put our account on "fraud alert" and never informed us. The day before a trip abroad we could not enable our international data and voice service and had to deal with the worlds worst customer service. We were told they just hap-haphazardly place people on fraud alert, that there was no rhyme or reason. So, we found out what they do to good customers like us.
I had AT&T for 16 years and finally got fed up with them and moved to Sprint. Their service was so bad, I left before my contract was up and went back to AT&T! I switched to Sprint and changed to an Android phone (HTC Evo). The phone picked up some glitch where every time I went to the home screen, the desktop would reboot! Every. Single. Time! And each time it was 30 seconds. I literally had to figure out how to use my phone without going to the home screen!
I called up Sprint. Their response? Well we don't make the software, google does. I reminded them that they modified their software and no other versions of Android are having this problem. I was then told, "but the phone works, right?" I gave the rep a scenario. Imagine you're in your car at the red light. The light turns green and you step on the gas. 30 seconds later, your car starts moving. You get to the next light and stop. The light turns green and you repeat the process. I asked, "Would you **honestly** be happy with that? The rep's response? "Uh...erhh...ahhh. yeah! I mean, it's still working, right?"
I then called the store in which I bought the device. At one point, the rep hung up on me! I then got in my car and drove to the store. When the rep saw me, she ran out of the store!!!! I talked to the other rep and he was a nice enough guy, but told me that they just sell phones and don't have a solution if there's a software glitch and I should wait for the next version of google OS. "When is that going to happen, considering you guys have to get it and then modify it the way you normally do?" He didn't know.
I called Sprint and told the rep that I'm cancelling my contract. We landed up settling my remaining balance at 25 cents on the dollar. I will NEVER use Sprint again. And while I have nothing against Android, one of their biggest issues is their splintered OS. "Android Lollipop will be available for this phone on the 30th, for these other phones maybe a month later if HTC feels like updating things and those other phones??? Who knows?" What the rep *should* have done was offer me a completely different phone. He didn't do so. Like I said, I'll never use Sprint.
