Starcraft 2 Crashing at Login

[Davechode]

Apologies if this has been covered elsewhere, but I've searched a bunch, and can't find the answer.

When I start Starcraft 2, the game freezes/crashes on the login screen where you enter the Battlenet details. I can't click on the box to type in the details, it won't let me type anything, and the mouse will freeze randomly, start moving erratically and then come back under my control.

It is stuck at this screen for a long time. It will sometimes go black, and then other times all the options (quit etc) will disappear, and the background remains. The only way to exit this is to hold the power button down on the computer.

Here are the system specs:

Macbook Pro 2.8ghz Core Duo 2
4 gig RAM
Version 10.6.4 with Snow Leopard Graphics Update
Nvidia 256MB 9400M graphics card
Starcraft is running 1.0.3

Here is the error log:
08:31:59.8284 Unable to find Launcher's current build number in the patch sequence file.
08:31:59.8291 Unable to find StarCraft II's current build number in the patch sequence file.

It keeps repeating that over and over again.

I've done a few re-installs, and run the repairer, with no fixes. Any advice?

Thanks

 

[Slux]

I don't have anything useful to offer, just a couple of basic questions:

1) Did you install SC2 in a non-standard location?
2) Are you running as administrator?
3) Are you running as the same user that installed SC2?

 

[pionata]

I just bought it, currently downloading... I sure hope it works after... one hell of a download (about 4 hours for 7 gigs).

 

[Davechode]

Thanks for those 3 tips: I've covered those bases unfortunately, so I'm kinda stuck up the creek right about now.

Here is the response Blizzard's tech support sent. I did all those, and still no luck. Might help someone else though:

This is a known issue with Nvidia cards. Apple & Nvidia released an updated version of the drivers a week or so ago. If you haven't run Software Updates in the last week, try that first.

Beyond that, we are all waiting for a more complete driver update from Nvidia/Apple. In the meanwhile, try the following:

If you are experiencing issues with the game crashing and you are running Mac OS X 10.6.4 with an Nvidia graphics card there are a few steps that may solve this issue.

1) Start the computer into safe mode.
a. To do this restart the computer and hold the shift key on boot. This will force the computer into a safe mode which will also check the directory structure and reset cached files on the computer.

2) Delete the Blizzard folders
a. Two folders that you want to delete in this case.
i. /users/shared/Blizzard
ii. /users/shared/Blizzard Entertainment
b. Delete the .plist files associated with the game.
i. These files are located in /users/<username>/Library/Preferences delete any file starting with com.blizzard and ending in .plist or .prefs

3) If those steps do not work you can also try installing the Mac OS X 10.6.4 combo updater. This update is around 900MB so it will take some time to download. The file location is at http://support.apple.com/kb/DL1048. This update fixes other numerous issues with other programs and some openGL compatibility.

If these steps do not resolve your issue please send us a complete Apple System Profiler report, a screen shot of the error if possible, and any error logs the game may have generated.
Apple System Profiler Application: The Apple System Profiler is a tool Apple includes with the Mac OS. In Mac OS X, the program is in the Utilities folder, which is in the Applications folder on your hard drive. To generate a report from the Apple System Profiler application, select the Save As item in the File menu. * Please include a copy of the system.log file. You can find this file using the "Go To Folder" option in the Go menu and typing "/var/log" when prompted.

In older versions of Apple System Profiler, you may first have to select the New item in the File menu and be sure to check the box for "Devices and Volumes". Please be sure to save the file as an .spx or XML file.

Screen Shots: The Finder Screen shot option works in all the versions of the Mac OS our games support, including the versions of Mac OS X our games support. To take a screen shot, hold down the Command Shift and 3 keys on the keyboard until you hear the shutter click sound. The screen shot file will appear on the Desktop.

Error Logs: Error logs can be generated in a number of places, depending on which game you are running, and what OS version you are using.

With the Mac OS X versions of our games, there are application crash logs will appear in the ~/Library/Logs/ folder. These are generated by the debugger, and should be included in addition to any error log files in the game folder. The error logs the games generate should appear in Logs folders in the "...Files" folders which are inside the game folders. For example: with StarCraft II, the error logs would be stored in the Logs folder inside the StarCraft II Logs folder which is in the StarCraft II Files folder on your hard drive. Note: If there is no "Files" folder inside your game folder, look for the Logs folder inside the game folder itself.

 

[Tredogz]

you don't have to reset your computer

Don't reset your computer on a starcraft 2 freeze... try command+option+escape

Did you fix the problem... mine just started to freeze at login?

 

[Davechode]

Mine didn't fix, even with all the patches. I've got exams for the next month, so after that I may take it to the apple store, as I have a feeling the graphics card may have died.