Strange Printer Issue

[johne999]

Help! I have a MacBook Air and a MacMini, both with High Sierra, almost identical configuration. Then I have an Epson L382 printer, connected via USB.

It was connected to the MacMini, worked fine. I moved house and for about a year the MacMini has been unused. Now I set it up, connect the printer (which worked before), all looks good, when I print, no printing occurs, the printer make a noise just as the print job is sent, then (according to the printer status in System Preferences, Printer) shows offline. Cancel the print job, it comes back online.

Printer works fine with my MacBook Air.

So, I tried the following:
Downloaded latest drivers - no change
Deleted all drivers and the printer plist and reinstalled fresh - no change
Reset SMC - no change
Reset NVRAM, etc - no change
Tried other printer drivers - no change

What I have not done - reinstalled the OS... this is a significant task, I need to create a new back-up USB, but really dont want to go through this if I dont have to.

Any suggestions please.....

 

[jpn]

Help! I have a MacBook Air and a MacMini, both with High Sierra, almost identical configuration. Then I have an Epson L382 printer, connected via USB.

It was connected to the MacMini, worked fine. I moved house and for about a year the MacMini has been unused. Now I set it up, connect the printer (which worked before), all looks good, when I print, no printing occurs, the printer make a noise just as the print job is sent, then (according to the printer status in System Preferences, Printer) shows offline. Cancel the print job, it comes back online.

Printer works fine with my MacBook Air.

So, I tried the following:
Downloaded latest drivers - no change
Deleted all drivers and the printer plist and reinstalled fresh - no change
Reset SMC - no change
Reset NVRAM, etc - no change
Tried other printer drivers - no change

What I have not done - reinstalled the OS... this is a significant task, I need to create a new back-up USB, but really dont want to go through this if I dont have to.

Any suggestions please.....

are you downloading the drivers through that machine's settings panel (i don't know if it has that capability),or, downloading the driver through yr mac?
the slight start noise is significant. it means (at least to me with other printers in the past that made that slight noise and then nothing) that the driver being used is not correct (not matching the device and printer).
a 32 bit vs 64 bit driver would not be figuring into the problem if ur downloaded driver is in fact a High Sierra driver.
but some kind of driver mismatch is happening.
other problem might be a font problem if you are trying to print an arabic font with that driver.
sorry i can't be of more help.

 

[johne999]

tried two ways, download from Epson site the self installer for the whole suite, that then installs the drivers, and tried to identify the actual driver files and copied them to the printer folder, then it was recognised in preferences, but not sure I got all the related files.

the noise indicates there is a communication to the printer, but as mentioned, immediately the "noise" occurs the printer appears to go offline.

Its the same driver on my macbook air which works fine, so thats why I am baffled